General Manager, Luxury Restaurants and Hotels
2 months ago
**About Us**: Our luxury brand encompasses some of Cape Town’s finest hotels and restaurants, known for exceptional service, elegance, and unmatched guest experiences. We are seeking a dedicated and experienced individual to join our dynamic team as the General Manager.
**Position**: General Manager
**Responsibilities**:
- Oversee the overall operations of our restaurants.
- Ensure exceptional guest experiences by anticipating and addressing their needs.
- Implement and uphold policies and procedures to maintain our standards.
- Lead, motivate, and mentor staff to ensure high performance and continuous improvement.
- Manage guest inquiries and resolve issues promptly and professionally.
- Collaborate with other departments to ensure seamless guest experiences.
- Monitor and manage budgets, inventory, and financial performance.
- Drive initiatives to enhance guest satisfaction and operational efficiency.
**Key Performance Indicators (KPIs)**:
- ** Guest Satisfaction**:
- Maintain and improve guest satisfaction scores through proactive service and problem-solving.
- ** Operational Efficiency**:
- Ensure smooth and efficient daily operations, minimizing delays and maximizing guest satisfaction.
- ** Staff Development**:
- Implement effective training and development programs to enhance staff performance and service delivery.
- ** Quality Control**:
- Monitor and ensure adherence to our high standards of quality in all aspects of service.
- ** Financial Performance**:
- Achieve budgetary goals and manage costs effectively without compromising on quality.
- ** Leadership**:
- Demonstrate strong leadership and foster a positive and productive work environment.
- ** Innovation**:
- Identify and implement innovative solutions to improve guest experiences and operational processes.
- ** Health & Safety Compliance**:
- Ensure compliance with all health and safety regulations.
**Qualifications**:
- Minimum of two years of experience in a similar role within the luxury hospitality industry.
- Excellent communication, leadership, and interpersonal skills.
- Strong organizational and problem-solving abilities.
- Passion for delivering exceptional guest experiences.
- Flexibility to work in a fast-paced, dynamic environment.
**Benefits**:
- Competitive salary and benefits package.
- Opportunities for professional growth and career advancement.
- Work in a prestigious and supportive environment.
- Experience in some of Cape Town’s finest hotels and restaurants.
Join our luxury brand and help us create unparalleled experiences for our guests.
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