E-commerce Manager
2 weeks ago
Responsibilities
Ecommerce Operations
- Put in place Standard Operating Procedures (SOP’s)
Assist members with stock movements
Bimonthly prep Buyers sample photoshoot
Biweekly prep Online photoshoot
Stock receiving on Dolfin system
Reviewing and allocating all orders to staff
Schedule and assist with Hanger counts
Ecommerce Merchandising and Coordination
- Activation of all items on Shopify with stock
Ensure all items are reflecting on the website are in the correct categories/descriptions
Maintenance of all sites (Add -ons/Online changes)
Removing items on Shopify with a 0 stock daily
Upload all images onto website
Product tagging and replacement reports
Analytics reports from Shopify
Creating Collections, Discounts, Gift Cards.
App integrations
Managing duties
- Overseeing and managing of
- Stock movements
- Order fulfilments - Packing to Dispatch
- Picking of orders
- Picking of photoshoot items
- Picking out stock movements
- Courier tracking and liaison
- Exchange/ refunds
- General customer care queries for all stores
- Online support queries for all stores
- Prep repairs with QA
- Prep total rejects
- Analytics and Sale reports
**Qualifications**:
Tertiary qualification in Commerce
3-5 years managing eBusiness operations
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