Process Mining and Continuous Improvement Analyst

6 days ago


Isando, South Africa Genpact Full time

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. We dream in digital, dare in reality, and reinvent the ways companies work to make an impact far bigger than just our bottom line. We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing., People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower. Welcome to the relentless pursuit of better._

**_ _**
- In this role, you will be responsible for the Process Mining of operations processes, to accelerate value generation and process transformation through fact-based information and insights. You will also play an integral part in overall continuous improvement through active involvement in Lean Six Sigma (LDT) initiatives._
- Interaction_
- _Works with client representatives, global process owners, Lean Digital Transformation and operations leads to discover, monitor, and optimise as-is and to-be processes across operations towers and regions. and provide support to drive and implement initiatives to improve and transform processes._
- Responsibilities_
- Process Expertise:_
- _Develop detailed knowledge of processes, tools, and operations in assigned areas to become the Subject Matter Expert (SME) and use this expertise to support transformation initiatives across all regions._
- _Map processes according to BPMN notation standards and maintain GBS process maps in Signavio as required._
- Process Mining:_
- _Create investigations or simulations in Signavio to ensure accurate representation of operational behaviour and generate data-driven insights to assist in fact-based decision-making._
- _Ensure that system (SAP, Direct, SFDC etc) event and attribute information that is required in Signavio for process mining is known, documented, and provided to technical resources for extraction, transformation and loading into Signavio._
- _Monitor and improve investigations to continually drive GBS performance._
- _Interact regularly with stakeholders to provide process mining insights and information as a trusted advisor._
- Process Mining Centre of Excellence (CoE) Support:_
- _Prioritize, scope and manage process mining requests in the Signavio Hub, ensuring that stakeholders remain informed and are satisfied with process mining results._
- _Support improvement of the global Process Mining CoE through knowledge sharing, internal process and tool improvement, and adding value to the larger Genpact process mining community._
- Continuous Improvement/Lean Digital Transformation (LTD)_
- _Identify, initiate and, where necessary/relevant, manage and/or deliver initiatives designed to improve operational performance, using appropriate tools and methods._
- _Actively work towards Lean, Green Belt and Black Belt certification, and make appropriate use of the related tools and methods to deliver initiatives_
- Other:_
- Support and participate in the delivery and improvement of Knowledge Management and Service Management activities, including:_
- _Surprise Free Operations (SFO) Framework:_
- _Business Continuity (BCP)_
- _Service Management Systems and Projects_
- _Quality Control Auditing_
- _Knowledge Management_
- Qualifications we seek in you_
- _University degree in any discipline (or equivalent relevant work experience)_
- Essential skills:_
- _Prior experience in one or more of the following: Operations (financial), Business/Systems analysis, BI/Reporting, Continuous Improvement/LDT._
- _Strong data analysis skills, Power Apps/Power Automate skills would be advantageous._
- _Effective analytical and problem-solving skills with a customer centric approach - should be able to foresee issues and suggest solutions, with impactful data._
- _Outstanding planning and organising skills and a detail orientation._
- _Excellent interpersonal skills._
- _Effective presentation skills._
- _Excellent verbal and written communication skills._
- _Excellent MS Word, Excel and PowerPoint and SharePoint skills._
- _Passionate, committed to learn and make learning impact felt in the business._
- _Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service._
- _Focus on Customer satisfaction._
- _Self-motivated, independent, and curious._
- _Able to deal constructively with change and ambiguity._

**_ _**
- What can we offer?_
- _Attractive salary and benefits such as Medical Aid, Retirement and risk benefits_
- _Work in a multicultural environment;_
- _Various trainings (technical & soft skills);_
- _Development


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