Dialler Governance Analyst

2 months ago

Cape Town, South Africa Sigma Connected Group Full time

A bit more about the Opportunity...:
**What Being a Part of the Sigma Family Means for You**

Monthly, Quarterly and Annual awards with marvellous prizes
- ️ Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint

Medical Insurance - Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you

Transportation Benefits - Accommodate making your travelling journey to work easier with the amazing shuttle services that we offer our employees

Join communities and collaborate with your colleagues on our internal Social Media platform

The opportunity to be a part of an equal, diverse and inclusive workplace - all amazing people are welcome in the Sigma Family.

**What Your Day-to-Day will Look Like**:
You will identify potential risks within the Dialler & CRM space and set up controls to mitigate against any identified risk. You will support activities to simplify and automate controls to drive efficiency within the department. You will review control outputs daily and investigate any defects identified. You will do monthly outcome testing and auditing against regulatory requirements that impact my department.

What amazing People will bring to the role:
You will document the results and provide analysis around my findings. You understand the clients’ requirements and proactively work with other departments around the business to put controls in place to ensure those requirements are achieved. You are able to recognize this and perform root cause analysis to understand the reasons for things not going quite right and feed this back to my wider team.

You will complete monthly quality checks ensuring internal processes have been followed accurately and provide analysis of results along with any trends / findings identified. You are very familiar with understanding key drivers for how a dialler performs and I can articulate the reasons behind performance. You are also able to adapt to change and you are a passionate team player and a confident communicator.

**Requirements**:

- ** You have advanced Excel & PowerPoint skills through interpreting data, and adopting practical approaches in your everyday life**:

- ** You have a solid and extensive understanding of the OFCOM regulations.**:

- ** You have an excellent Dialler background/experience**:

- You can articulate information excellently & embrace change
- You take on a proactive approach to driving various outputs
- You have experience working as a dialler administrator or working with dialler data.
- You are a logical and analytical thinker who is able to problem solve and write clear specifications for new work requests.
- You have strong written and communication skills and you are able to manage key stakeholder expectations.
- You have amazing attention to detail, producing accurate output in a timely manner.

**Simple and Straight Forward Recruitment.**

**If you like the sound of being part of the Sigma Family then don’t wait and get applying**

What being part of the Sigma Family means for you:
**Dialler Governance Analyst - UK BPO**

We are currently looking for more amazing people to join the Sigma Family as a **Dialler Governance Analyst**.** **You will be responsible for providing oversight and governance of day-to-day activities undertaken within the Dialler Department against Regulatory and Client requirements.
- ** Your title**: Dialler Governance Analyst
- ** Your salary**:Competitive

**Who are the Sigma Family?**

At Sigma, we are different and recognized in May 2023 by the Sunday Times as one of the best places to work. Our mission statement is to #ImproveEverythingAlways and at the heart of this is our People. This is why we are looking for amazing individuals to join and work on behalf of our clients to provide high-level customer service across several industries.

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