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Technical Support Technician

4 months ago

Randburg, South Africa Shoprite Group Full time

**Purpose of the Job**:
We are currently seeking a full-time, passionate Technical Support Technician who will effectively;
- Manage all aspects of the technical helpdesk in login and resolving technical and system queries.
- Managing the setting up and maintenance of networks at box offices and events.
- Manage daily tasks with regard to the general operational needs of the company.

**Job Objectives**:
**Helpdesk I Technical**
- Ensure efficient service levels by answering and resolving technical and system queries for stores, theatres and regional offices.
- Identify possible trends in technical queries and escalate to necessary departments for resolution. Provide follow up service to close logged calls.

**Office automation**
- Preparing of Desktops and laptops with operating systems, profiles and network connectivity.
- Manage hardware maintenance to minimize hardware failure.
- Carry out installations according to prescribed operating standards. Dealing with maintenance and upkeep inside the building.

**Customer Service**
- Provide professional and helpful service to internal and external clients for both telephonic and hands on support.

**Administration**
- Effectively record, manage and retain all information relative to scope of work. Implement and enforce all safety and Security protocols for company facilities.
- Control and maintain active camera system and access control
- Administration of company vehicle fleet
- Inventory and Asset control (including Computicket Ticket Stock)
- Conduct regular inspection of all company facilities to identify any potential safety hazards

**Qualifications**:

- A+ Essential (Desirable)
- N+ Essential (Desirable)
- MCSE qualification (Desirable)

**Experience**:

- At least 3 years of experience in a helpdesk, technical environment is required.
- Related Experience in customer service/support essential.
- A+ Essential
- N+ Essential
- Driver's license Essential
- Technical understanding of WAN, LAN and windows operating systems and products. Preferable knowledge of Health and Safety procedures

**Knowledge and Skills**:
**Applicant Feedback Policy**: