Receptionist/tele Sales

3 weeks ago


Centurion, South Africa HIGHVELD MUSHROOMS Full time

**Qualifications & Experience**
- Matric / Grade 12
- Relevant tertiary qualification will be advantageous
- Min 2-year experience in a similar / relevant role is preferable
- Strong communication skills (written and verbal) in English. Afrikaans is preferable.
- Computer literacy - Pastel would be advantageous

**Skills & Abilities**

**Receptionist**
- Welcome guests at the reception area.
- Contact the employee who is receiving the visitor in a timeous manner.
- Answer telephone calls professionally and transfer calls where relevant.
- Answer the switchboard in a professional and friendly manner endeavoring to keep ringing times and on hold times to a minimum.
- Take accurate messages and ensure that these reach the relevant parties timeously
- Ensure that the reception area is neat and tidy
- Filing of documents
- Notify the required person should a delivery be made.
- Accurately accept and sign proof of deliveries for parcels and other items which are delivered to the reception area.
- Ensure that the telephone system is working correctly and report any problems to the relevant person.
- Telesales
- Contact customers in a friendly manner as per the telephone phoning list in order to obtain orders, maximize sales and maintain relationships.
- Keep customer information and prices updated on computer data base
- Ensure sales growth through the processing of telephonic orders
- Liaise with the production and pack house to ascertain levels of stock
- Take orders and capture sales orders accurately and hand over for processing
- Pro-actively phone customers in advance to warn of possible stock shortages or delivery issues.
- Co-ordinate orders with sales representatives and operations in order to ensure excellent customer service
- Print relevant invoices daily when necessary and ensure that drivers are provided with accurate information and relevant delivery information
- Resolve customer queries or complaints and escalate to the relevant sales representative where required
- Sales figures to be captured daily onto excel spreadsheet and on the share drive pertaining to daily production meetings
- Stock figures to be captured every Friday and also at month and given to Operations and Sales Manager.

**Salary**: R8,000.00 per month

Application Deadline: 2023/03/03



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