Manager: Business Retention and Digital Platforms

3 months ago

Menlyn Park, South Africa Assupol Life Ltd. Full time

**1. VOLUNTARY EXITS (Policy Cancellations)**

Monitor and analyse voluntary policy cancellations.

Develop strategies to minimize cancellations and retain existing policyholders according to set targets

Continuously monitor and analyse patterns in voluntary policy cancellations to identify trends and root causes, utilizing data to gain insights into client behaviour.

Formulate and implement effective strategies aimed at reducing cancellation rates and retaining existing policyholders, aligning these initiatives with established targets.

**2.**EXTERNAL REPLACEMENTS (RPARs)**:
Proactively oversee that the team reach out to clients within the agreed departmental SLA, to understand their reasons for replacing Assupol policies, ensuring thorough communication to identify underlying issues or concerns.

Develop and execute tailored retention strategies aligned to departmental strategic plan, to address client needs and preferences, aiming to retain clients by offering competitive solutions, personalized support, and enhanced policy benefits when they consider replacing their policies.

**3. PERSAL BOOK (Resignations & Retirements)**

Manage policy amendments, including amendments to bank details, for clients resigning or retiring from Persal, ensuring a smooth transition and continued policy coverage.

Collaborate with the IT department and telephony service provider to automate the integration of these leads into the retention department's processes, enhancing efficiency and accuracy.

Ensure that the department promptly establish contact with Persal clients within the agreed Service Level Agreement (SLA), as outlined in the departmental strategic plan, to update debit order details and maintain seamless service continuity.

**4.** **DEBIT ORDER COLLECTIONS (Unpaid)**

Oversee the collections process for unpaid premiums via debit orders, ensuring timely and effective follow-up on missed payments to maintain policy integrity and client trust.
Work closely with the IT department and Telephony service provider to automate the integration of unpaid premium leads and reports into the retention department's processes.
Proactively ensure that the department reach out to clients within the agreed SLA as per departmental strategic plan.

**3. DEBICHECK REJECTIONS (Non-Payment)**

Oversee and ensure that the department address policy issues stemming from DebiCheck rejections, identifying the reasons for non-payment and resolving any related concerns promptly.

Implement corrective actions to prevent future DebiCheck rejections, including reviewing and adjusting processes, enhancing client communication, and ensuring accurate data entry.

Proactively ensure that the department reach out to affected clients within the agreed Service Level Agreement (SLA), as specified in the departmental strategic plan, to provide support, rectify issues, and update payment details as necessary.

**4. REFUNDS**

Manage policy refunds promptly and accurately as per agreed SLA.
Maintain clear records of refund transactions

**5. Ad hoc tasks**
Assist with ad hoc tasks assigned by management, such as reviewing the departmental strategic plan.

**6.Quality Control**
Ensures:
Continuous call monitoring by the Quality team: Ongoing monitoring of client interactions.
Evaluation of Retention Agents through Quality Scoring: Regular assessment of retention agents.
Periodic Performance Reporting: Generation of comprehensive performance reports.
Coaching and Mentoring Interventions: Implementation of corrective and improvement measures.

**7. Training**

Ensure regular training as per the approved Business Retention strategic plan and/or as directed by management.

**8. Management of the Telephony and CRM system**

Telephony Systems: Evaluate and enhance telephony systems to ensure performance alignment with the strategic plan. Collaborate with IT and external vendors to implement upgrades and improvements.
Dialler Management: Oversee the performance and functionality of the dialler system. Develop strategies to optimize dialler efficiency and effectiveness. Ensure the dialler system supports business retention objectives.
CRM system: Align the CRM system with the department’s strategic plan. Ensure it supports business retention and client service objectives. Collaborate with IT and external vendors to implement necessary upgrades and improvements.
CRM Productivity SLA: Develop and monitor productivity Service Level Agreements (SLAs) to ensure they align with the department’s strategic goals.

**9. Digital Platforms Management**

Assupol Client Portal: Oversee the functionality and user experience of the client portal. Collaborate with IT and development teams to enhance features. Provide associated reports on portal usage and performance.
Assupol Mobile App: Manage the mobile app, ensuring it aligns with business goals. Enhance app features based on user feedback and industry trends. Monitor app performance and user engagement. Handle escalat

  • Manager: Business Retention and Digital Platforms

    3 months ago

    Menlyn Park, South Africa Assupol Full time

    Description **1. VOLUNTARY EXITS (Policy Cancellations)** Monitor and analyse voluntary policy cancellations. Develop strategies to minimize cancellations and retain existing policyholders according to set targets Continuously monitor and analyse patterns in voluntary policy cancellations to identify trends and root causes, utilizing data to gain...

  • Senior Clerk: Business Retentions

    3 months ago

    Menlyn Park, South Africa Assupol Life Ltd. Full time

    **To Conserve Business (Arrear Premiums)** - Contact clients with premium arrears - Inform clients about RPAR and Cancellation received (Freshdesk) - Persuade client not to cancel the policy - Inform client to accept Debi Check - Explain Payment method and Update Details - Capturing and Processing Refunds - Provide Bank Details and reference number for Cash...

  • Senior Clerk: Business Retentions

    3 months ago

    Menlyn Park, South Africa Assupol Full time

    Description **To Conserve Business (Arrear Premiums)** - Contact clients with premium arrears - Inform clients about RPAR and Cancellation received (Freshdesk) - Persuade client not to cancel the policy - Inform client to accept Debi Check - Explain Payment method and Update Details - Capturing and Processing Refunds - Provide Bank Details and reference...

  • Senior Clerk: Business Retention

    5 months ago

    Menlyn Park, South Africa Assupol Life Ltd. Full time

    **To conserve business (Arrear premiums)** - Contact clients with arrears premiums - Inform client about the status of their policies - Persuade client to make a payment or make a payment method change - Explain payment options to client - Provide banking details and reference number for payment - Check system to see if premium has been received - If premium...

  • Business Line Manager Industrial Air

    6 months ago

    Jet Park, South Africa Tych Business Solutions Full time

    **Job ID**: 84002**Date Posted**: Posted 6 hours ago**Location**: Jet Park**Job Title**: BUSINESS LINE MANAGER INDUSTRIAL AIR (COMPRESSOR TECHNIQUE) - JET PARK - GAUTENG Main Responsibilities - Full responsibility for Business Management (Profit & Loss) of Industrial Air Division in South Africa and the Regional countries. - Developing the Industrial Air...

  • Key Accounts Manager

    1 month ago

    Menlyn Park, South Africa Assupol Life Ltd. Full time

    1**. Grow the Value of New Business** - Align the National Sales Strategy with the Key Account Strategy and the implementation thereof - Contribute to the growth of the in force book by 1% a month - Monitoring of withdrawal performance per Market - Monitoring of collection persistency - Acquisition of new worksites - guided by defined client profile and...

  • Key Accounts Manager

    1 month ago

    Menlyn Park, South Africa Assupol Full time

    Description 1**. Grow the Value of New Business** - Align the National Sales Strategy with the Key Account Strategy and the implementation thereof - Contribute to the growth of the in force book by 1% a month - Monitoring of withdrawal performance per Market - Monitoring of collection persistency - Acquisition of new worksites - guided by defined client...

  • IT Administrator and Digital Marketing

    6 months ago

    Kempton Park, South Africa Lisacars Pty Ltd Full time

    **IT Administrator and Digital Marketing** The position is for a dynamic person that will be able to manage our digital marketing efforts and the IT services of our company **Main Duties and Responsibilities** - Deliver services and support to our staff - Solve complex end-user related Incidents. - Ensure Service Delivery within our criteria, to resolve...

  • Specialist: Digital Direct and Ota

    6 months ago

    Kempton Park, South Africa SAA Careers Full time

    **Job Purpose**: This role will lead the digital marketing, e-commerce, online travel agents and partners. It is responsible for all digital marketing strategies, platforms and operations. The central goal is to help growth the brand’s influence on the e-commerce platforms by promoting services, increasing traffic and conversions. This roles also evaluates...

  • Account Manager, Retention Sales, Road Logistics

    3 months ago

    Kempton Park, South Africa DSV Full time

    If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. **DSV - Global transport and logistics** Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng) Job Posting Title: Account Manager, Retention Sales, Road...

  • Digital Marketing Lead

    3 months ago

    Newton Park, South Africa DEBT REVIEW CENTRE Full time

    We’re on the hunt for an exceptional **Digital Marketing Lead** who’s ready to bring their creative genius to our team. Are you overflowing with inventive ideas and a unique perspective on the world? Thrilled by the idea of diving deep into data and continually mastering new skills? If you found yourself nodding ‘Yes!’ to any of these, then guess...

  • Manager: Digital Solutions

    6 months ago

    Kempton Park, South Africa FlySafair Full time

    Gauteng, Kempton Park Safair Operations, operating as FlySafair has a vacancy for a **Manager: Digital Solutions **at our head office **Bonaero** **Park.** The successful applicant will report to the **Executive Manager IT & Innovation.** **RESPONSIBILITIES**: - Develop and maintain strong relationships with key stakeholders and vendors; - Manage...

  • Digital Marketing Coordinator

    6 months ago

    Kruger National Park, South Africa HotelJobs.co.za Full time

    Kendrick Recruitment is currently seeking a talented Digital Marketing Coordinator to join the team at a luxury hospitality company in Kruger National Park, Mpumalanga. As the Digital Marketing Coordinator, you will play a crucial role in developing, implementing, and optimizing digital marketing campaigns across various channels to enhance the...

  • Digitalization Manager – Products and Services

    1 month ago

    Kempton Park, South Africa Jobted ZA C2 Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units. - This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spare parts business to enable a modern and effective...

  • Digitalization Manager

    1 month ago

    Kempton Park, Gauteng, South Africa Profession Hub Full time

    Job SummaryThe Digitalization Manager - Products and Services will be responsible for driving the digital transformation of the Group's Products and Services business units. This role will focus on developing and implementing a digitalization strategy for the global product lines and the Group service and spare parts business.Key ResponsibilitiesDevelop and...

  • Digitalization Manager – Products and Services

    1 month ago

    Kempton Park, South Africa Profession Hub Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units.This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective interaction...

  • Digitalization Manager – Products and Services

    1 month ago

    Kempton Park, South Africa Profession Hub Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units.This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective interaction...

  • Digitalization Manager – Products and Services

    1 month ago

    Kempton Park, South Africa Profession Hub Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units. This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective...

  • Digitalization Manager – Products and Services

    2 weeks ago

    Kempton Park, South Africa Profession Hub Full time

    Aim of the position: The Digitalization Manager - Products and Services will focus on the digitalization of the Group's Products and Services business units.This role will drive the digital delivery of the standardized equipment and create a digital interface between customers and service and spareparts business to enable a modern and effective interaction...

  • Data Architect

    3 months ago

    Menlyn Park, South Africa Assupol Life Ltd. Full time

    **Duties & Responsibilities**: **Develop and create Data Architecture Blueprints and Models** - Develop and maintain the data architecture blueprint: Define the standards, guidelines, and models for data architecture that ensure alignment with business goals and technical standards. - Create and maintain data models: Design conceptual, logical, and physical...