Business Software Support Assistant
1 day ago
Operating within Mazars South Africa’s Quality and Risk Management
department, overseeing various software programs used by the
Assurance, Non-Assurance and other departments. The role includes,
but is not limited to:
- Application support and implementation
- Troubleshooting and problem solving
- End-user support and training/upskill
and Accounting services departments with:
- 1st and 2nd line software assistance using CaseWare Working
papers
- Implement and support the roll out of the Mazars global audit
software - ATLAS NextGen
- Implementation of approved Business software from Mazars Group,
including software/tools identified locally.
- Exploring new ideas and technological solutions identified by the
Innovation team to improve current corporate controls and
procedures
**Duties and Responsibilities**:
Provide audit and accounting personnel with 1st & 2nd level
CaseWare/Atlas support, resolving CaseWare/Atlas incidents
reported by users and escalation and follow up on unresolved
incidents with CaseWare Africa.
- Gathering resources or information to assist in resolving frequent
problems
- User provisioning and software license management;
- Training and coaching for end users
- Liaison with suppliers/software vendors for software licensing
inquiries and requirements;
- Provide support for ongoing projects and new projects the QRM
Software team will be responsible for.
**Minimum Requirements**:
- Grade 12 certification and A+/N+/MCTS certification or equivalent
thereof
Work, PowerPoint, Outlook, Microsoft Teams, SharePoint and
OneDrive
- Good knowledge of Windows 10/11 operating systems and Windows
servers
- Good understanding of basic scripting in CMD/PowerShell
- Good writing and spoken communication for the compilation of
- Possess a proactive mentality/mindset
- Offering excellent customer service with attention to detail and quality
of work
- Team player with ability to cope under pressure or setbacks
- Effective scheduling, strategic planning and time management
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