Fruit and Veg Supervisor

6 days ago

Cape Town, South Africa Surgo HR & Training Full time

Our Client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have been dedicated to providing exceptional services in the realm of Fast Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises - "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.

Our client is recruiting for an experienced Fruit and Veg Supervisor to join their team at their store in Gugulethu, Cape Town.

**Job Purpose**:
To create and maintain a fully functioning, profitable Fruit and Veg Department and promote excellent customer service and communication responsible for the full management of bakery department and staff.

**Responsibilities**:
Meet customer needs with a smiling face and remember that the customer always comes first

Always make our customers know that they are important

Manage all customer questions and concerns

Ensure that Fruit and Veg staff adheres to all customer service requirements

Use customer suggestions and complaints to guarantee that the needs of the customers are being met

Increase customers and bulk customers numbers for the department

Planning the daily/ monthly operations of the Fruit and Veg Department

Receiving stock and ensure cutting, packing, and merchandising is up to the company's Policies and Procedures

Participate in the sales and marketing of the Bakery Department

Plan, organize and participate in promotional activities

Responsible for the general departmental costing

Keep wastage and shrinkage to a minimum

Scheduling of the staff ensuring adherence to scheduling procedure

Induction and training of new staff members to the expected level

Ensure compliance of the staff daily duties planned

Address performance and personnel issues in a timely manner

Take responsibility to meet the performance targets as set by Senior Store Management

Adhere to company Rules and Regulations and Policies and Procedures and ensuring staff compliance there to

Always ensure departmental cleanliness and hygiene

Ensure that staff comply with the hygiene standards prescribed by the company

Ensure all security measures and procedures are always adhered to

**Skills required**:
Customer service orientated and a willingness to deal with people every day

Ability to create teamwork environment

Ability to identify and solve problems

Take initiative

Communication skills to train staff members and communicate problem areas

Accurate with figures

Interpersonal skills

Attention to detail - Accurate

Commitment to delivery and quality

Good people management skills

Be able to delegate effectively

Be able to operate independently and as part of a team

Good administration skill

**Qualification**:
Grade 12(Matric)

1 to 2 years Fruit & Veg Department experience

5 Years Store Experience

Salary - Market related

Working Hours - Monday to Sunday (Shifts)

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