Butchery Supervisor

Our client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have provided exceptional services in the realm of Fast-Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises - "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.

Our client is recruiting for an experienced Butchery Supervisor to join their team in Khayelitsha and Gugulethu stores.

**Job Purpose**:
Responsible for maintaining a fully functioning Butchery Department and promote excellent customer service and communication. Full management of butchery department and staff.
Top quality products to be produced in a hygienic environment—NOT NEGOTIABLE

**Responsibilities**:
Meet customer needs with a smiling face

Always make our customers know that they are important

Handle all customer questions and concerns

Ensure that Butchery Staff adheres to all customer service requirements

Use customer suggestions and complaints to guarantee that the needs of the customers are being met

Increase customers and bulk customers numbers for the department

Planning the daily/ monthly operations of the Butchery Department

Receiving stock and ensure cutting, packing and merchandising is up to SPAR standards and Erarite Policies and Procedures.

Participate in the sales and marketing of the Butchery Department

Responsible for the general departmental costing

Scheduling of the staff ensuring adherence to scheduling procedure

Induction and training of new staff members to the expected level

Address performance and personnel issues in a timely manner

Take responsibility to meet the performance targets as set by Senior Store Management

Ensure attendance of staff is at the company level required

Value of information provided to HR Office and Senior Store Management

Perform all administrative functions related to this position

SELF DISCIPLINE - LEAD BY EXAMPLE AT ALL TIMES

**Skills required**:
Honest and trustworthy

Customer service orientated and a willingness to deal with people every day

Ability to create teamwork environment

Ability to identify and solve problems

Take initiative

Communication skills in order to train staff members and communicate problem areas

Accurate with figures

Interpersonal skills

Attention to detail - Accurate

Commitment to delivery and quality

Good people management skills

Be able to delegate effectively

Be able to operate independently and as part of a team

Good administration skills

**Qualification**:
Grade 12 (Matric)

Approx. 3 years' Blokman experience

5 Years Store Experience

Salary - Market Related

Working Hours - Monday to Sunday - Shifts (operational needs)