Services Coordinator

4 weeks ago

Century City, South Africa Oona Kriedemann Full time

Published
- Aug 18, 2023
- Location
- Century City, Cape Town, South Africa
- Category
- Business
- Job Type
- Full-time
- Salary Type
- Monthly Salary
- Salary
- R13500 per month

**Description**:
Job Specification: Services Coordinator & Billing Specialist

Location: Century City

**Salary**: R13 500 per month

Role Overview:
The Services Coordinator & Billing Specialist plays a crucial role in coordinating service calls, managing work schedules for printer engineers, and ensuring efficient billing processes. This role requires exceptional Microsoft Excel skills, meticulous organization, and the ability to manage multiple tasks effectively. The incumbent will be responsible for handling customer queries, managing installations, monitoring consumable levels, and invoicing for billable service calls and consumables.

**Responsibilities**:

- Logging service calls for SLA customers and effectively managing the work schedule for printer engineers.
- Planning, scheduling, and implementing installations while ensuring timely completion.
- Handling customer inquiries and addressing complaints promptly and professionally.
- Monitoring job cards of printer engineers, closing and updating open tickets, and coordinating part orders when necessary.
- Keeping SLA customers well-informed about service progress and updates.
- Managing warranty claims for Lexmark and HP products.
- Providing accurate quotes and preparing invoices for billable service calls and consumables.
- Monitoring consumable levels for SLA customers on platforms like Printanista and ConnectWise.
- Comparing pricing from different suppliers and ensuring compliance with current cost per copy (CPC) guidelines.
- Conducting general administrative duties using Accumatica, including creating sales orders and purchase orders.
- Ensuring effective follow-up on Goods Received Vouchers (GRVs) status and invoicing.
- Preparing and managing consumable level reports.
- Assisting with monthly cost per copy calculations and SLA billing.
- Collaborating on escalations, cancellations, reinstatements, and cost analysis.
- Managing service level agreements (SLAs) and assisting in forecasting supplies.
- Overseeing consumable and hardware stock management in the stores.

Main Purpose of the Job:
The primary objective of the Services Coordinator & Billing Specialist is to deliver efficient service, exceptional support, and post-sales satisfaction to customers, all while maintaining profitability and meeting SLA requirements. This role requires meticulous attention to detail and the ability to manage diverse tasks in a dynamic environment.

Requirements & Experience:

- Proficiency in Microsoft Excel, including spreadsheets, filtering, formulas, and calculations.
- Background in accounting and a strong understanding of financial processes.
- Exceptional organizational skills with the ability to effectively manage and schedule tasks.
- Strong time management abilities to handle multiple responsibilities under pressure.
- Experience and knowledge in a Managed Print Services (MPS) environment will be advantageous.
- Ability to work collaboratively and communicate effectively with internal teams and customers.

Your CV must include A photo, your residential address, DOB, notice period, current/last salary, and mode of transport.

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