Website Support Specialist
4 months ago
**BASIC INFORMATION**
**Department**: IT
**Vacancies**: 1
**Location**: Johannesburg
**CONTACT INFORMATION**
**Contact Person**: Zinzi Sakwe
**Contact Phone**: 011 4579900
**DATES**
**Date Circulated**: 12 Sep 2024
**Closing Date**: 19 Sep 2024
**MINIMUM SKILLS AND KNOWLEDGE REQUIRED**
- Standard 10 / Grade 12 or equivalent
- ISTQB certified training or related field would be advantageous
- Experience working on Jira would be advantageous
- Minimum of 2 years’ experience in a similar position
- Experience in website support and user acceptance testing or a similar role
- Excellent business English, both verbal and written, including the ability to:
- Established proficiency in MS Office
- Proven analytical ability
- Ability to troubleshoot issues and communicate feedback to respective parties
**BEHAVIOURAL DIMENSIONS REQUIRED**
- People and results orientated
- Interpersonal and Leadership skills
- Business Acumen
- Growth mind set
- Time management skills
- Customer Service
- Judgement & Problem Solving
- Relationship Building
- Analytical ability
- Ability to work accurately
- Honest and hardworking
- Passionate about getting things done right, first time, every time
- Ability to work efficiently autonomously or as part of a team, in a highly pressurised environment
- Ability to work on multiple projects concurrently
- Meticulous attention to detail
- Good sense of urgency/deadline driven
- Positive attitude and pro-active
- Effective communication skills
- Creative problem-solving and troubleshooting skills
**BRIEF DESCRIPTION OF KEY PERFORMANCE AREAKEY PERFORMANCE AREA**
- Maintain a high level of professionalism with clients and work to establish a positive rapport
- Perform site updates, content changes, and new feature implementations on websites as requested
- Assist with identifying the root cause of problems; manage and resolve issues in a constantly changing environment
- Log detailed tickets for the development team for issues, ensuring that full information is captured
- Ensure all links are functional and routed properly
- Do regular spot checks and audits across the websites to ensure accuracy and functionality in conjunction with the website merchandiser
- Report and give feedback to management on critical issues
- Assist with UAT testing for all websites and allied services.
- Liaise with business and QA testing teams to understand support issues logged as well as understanding requirements for new development (change requests)
- Assist development teams with pre
- and post-implementation testing and checks
- Ensure that all requirements outlined are met
- Log defects for any issues discovered in testing and ensure they are resolved timeously
- Carry out post-implementation testing once a feature has gone live or a support ticket has been resolved
- Help troubleshoot and replicate issues
**ADDITIONAL INFORMATION
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