Wordpress Support Specialist

3 weeks ago

Johannesburg, South Africa Incsub, LLC Full time

As part of Incsub, since 2006, WPMU DEV, with its’ award-winning WordPress plugins, hosting, world-beating support and site management tools, has helped millions of web developers, freelancers and agencies run and grow their businesses.

Are you tech-oriented and love to work from home? Do you like coding and helping people?

Then this is your chance to make a difference. Stop dreaming about tomorrow; join our team at WPMU DEV and let it be the biggest change in your growth today.

Our talented, inspirational team is located globally, with team members working from every continent. Location is unimportant as long as you are available and enthusiastic. Our team members work in shifts, and we aim to provide 24/7 coverage to our customers.

**RESPONSIBILITIES**

At WPMU DEV, we power and host websites used by millions of users every single day. We’re looking for experienced WordPress Support Specialists who can join our team in our quest to offer the best support in the WordPress ecosystem. You’d need to be polite, patient and understanding with our customers.

The role involves:

- Supporting our awesome members and customers
- Responding to customers who report issues with their website(s), plugins or hosting services and handling/debugging issues (promptly)
- Hanging out in the WordPress.org forums - being massively friendly, helpful, and useful
- Helping customers with their WordPress problems by logging into their websites, diagnosing issues and offering solutions.
- Providing knowledgeable recommendations for solutions to handle customer feature requests.
- Providing our developers and Second Level Support Team with clear and detailed bug reports for escalation.
- Properly document & summarize tests or troubleshooting steps for communicating both with customers and colleagues.
- Assisting with and solving all manner of WordPress questions with style
- Being an active part of the Incsub team.

Reach for the skies; we have many challenges and opportunities for those who aspire to do more

**QUALIFICATIONS**
- At least 2+ years of experience with WordPress.
- Ability to code using PHP, CSS, MySQL and HTML.
- Good knowledge of the WordPress platform and WordPress hooks & filters
- Ability to diagnose WordPress issues by isolating potential factors and providing resolution
- An understanding of browser console errors and debugging via developer tools
- Attention to detail and aptitude for problem-solving
- Great interpersonal communication skills, being kind, supportive, and all-around friendly
- Being a great team player, keen on working in an expanding, motivated, distributed support team
- Love for impressive response times, typing speed (it matters), and the ability to produce quality work between deadlines
- Fluent in English to communicate effectively.
- Ability to work full-time (40 hours/week)

**SKILL-SET**

WordPress, Technical Support, Customer Support, Communication, PHP, CSS, MySQL, HTML

**JOB BENEFITS**
- Growth-oriented culture.
- Excellent compensation with competitive benefits and rejuvenation time-off.
- Flexible work environment.
- Training, tools and support will be provided to help you to perform your job.
- Limitless learning opportunities by working with cutting-edge tech stacks and a diverse, talented team.
- 28 days of paid leave per annum (up to 35 days).
- Opportunities for paid travel to attend WordCamps and other industry conferences.
- Long service leaves (3 months off paid) after you’ve been with us for 10 years.
- Annual bonus based on company growth targets
- Technology budget that can help you upgrade the tools you use for your job; the longer you serve, the higher the budget.
- General expenses budget yearly that can be used to help you become more productive; the longer you work, the more you get.

**WHAT SHOULD I DO NOW?**

**HIRING PROCESS**

Our hiring process includes the attached task and an interview with our management team, enclosing a 2nd task.

Good luck
- Applications must include the completed task sheet to be assessed.**_

**Salary**: R213,174.72 - R355,291.21 per year

  • Wordpress Sales Support Specialist

    2 weeks ago

    Johannesburg, South Africa WPMU DEV Full time

    Will you be our newest WordPress Sales Support Specialist? We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products. You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make...

  • Wordpress Sales Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa WPMU DEV Full time

    Will you be our newest WordPress Sales Support Specialist?We are looking for a WordPress Sales Support Specialist to promote high-quality WordPress plugins and themes that contribute to the overall success of WPMU DEV products.You will join an ongoing and expanding team of sales enthusiasts who work collaboratively with all areas of the company to make sure...

  • wordpress developer

    2 weeks ago

    Johannesburg, Gauteng, South Africa Crayon Full time

    To find out more, click Apply or head on over to Crayon to review the full spec and applyHow you'll roleAs a WordPress developer, you will lead the planning and development of websites, collaborating closely with internal teams and third-party suppliers. Your role involves crafting a clear roadmap for website development, meeting stakeholders' needs, and...

  • Campuspress Sales Support Specialist

    4 weeks ago

    Johannesburg, South Africa Incsub, LLC Full time

    We are looking for some epic talent to join our CampusPressfamily. At CampusPress, we’re experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products. Our services in accessibility, security, hosting, and support power millions of education websites,...

  • Campuspress Sales Support Specialist

    2 weeks ago

    Johannesburg, South Africa WPMU DEV Full time

    We are looking for some epic talent to join our CampusPressfamily. At CampusPress, we’re experts in bringing innovative web solutions to schools, school districts, colleges, and universities through WordPress and our wide range of plugins and products. Our services in accessibility, security, hosting, and support power millions of education websites,...

  • Marketing Specialist

    2 months ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **WHO ARE WE**: A medium-sized business that is dedicated to providing strategic financial support to help businesses achieve their goals and navigate the complexities of financial management. **WHO ARE WE LOOKING FOR**: A tech-savvy Marketing Specialist with a solid background in B2B marketing, strategy and implementation. **WHAT WILL YOU DO**: - Manage...

  • Marketing Specialist

    1 day ago

    Johannesburg, South Africa Ad Talent Africa Full time

    **WHO ARE WE**: A medium-sized business that is dedicated to providing strategic financial support to help businesses achieve their goals and navigate the complexities of financial management. **WHO ARE WE LOOKING FOR**: A tech-savvy Marketing Specialist with a solid background in B2B marketing, strategy and implementation. **WHAT WILL YOU DO**: - Manage...

  • Systems Integration Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Agency Growth Team Full time

    Do you LOVE technology, creating systems, automation and solving complex problems with simple processes? Are you eager to work with talented teams and a business owner who will invest in your career, skills and team? Are you ready to establish an engineering mindset within a progressive and rapidly growing company that delivers superior results, reporting...

  • PPC Specialist

    2 weeks ago

    Johannesburg, South Africa GAP Consulting Full time

    Gauteng, JHB - Southern Suburbs - Telecommunications Sector - Market Related | Negotiable - Job ref: GP023040/JH - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Telecommunication Specialist that seeks the expertise of a PPC Specialist **Minimum Requirements**: - A bachelor’s degree, diploma or equivalent in Marketing - 3 - 5 years’...

  • IT Support Specialist

    2 months ago

    Johannesburg, South Africa AIELI SYSTEMS Full time

    We are looking for a highly capable IT support specialist to provide technical assistance to our staff. In this role, your duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data. You will also be required to advise on IT equipment upgrades. To ensure success as an IT support...

  • Marketing Specialist

    3 months ago

    Johannesburg, South Africa Ad Talent Africa Full time

    WHO ARE WE: A medium-sized business that is dedicated to providing strategic financial support to help businesses achieve their goals and navigate the complexities of financial management.WHO ARE WE LOOKING FOR:  A tech-savvy Marketing Specialist with a solid background in B2B marketing, strategy and implementation. WHAT WILL YOU DO:Manage our online...

  • Digital Marketing Specialist

    1 week ago

    Johannesburg, South Africa ADvTECH Support Office Full time

    **Overall Purpose of the Job**: The Brand Digital Marketing Specialist role has been created to increase skillset and capacity in the Digital Marketing space within the brands and brand-groupings. The Digital Marketing Specialist’s role is to design, create, and deliver on Digital Marketing activities to support expansion and growth of the brands and...

  • Campuspress Support Enthusiast

    2 weeks ago

    Johannesburg, South Africa WPMU DEV Full time

    We are on the hunt for some epic talent to join our CampusPressfamily. You’ll be working on various WordPress projects across WPMU DEV, CampusPress, and Edublogs. We're looking for a person that will be able to also work on weekends and available to work on the following schedules: - 12:00 pm - 8:00 pm UTC ( 7:00 am - 3:00 pm CDT ) - 4:00 pm - 12:00 am...

  • Digital Marketing Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa ADvTECH Support Office Full time

    Overall Purpose of the Job:The Brand Digital Marketing Specialist role has been created to increase skillset and capacity in the Digital Marketing space within the brands and brand-groupings.The Digital Marketing Specialist's role is to design, create, and deliver on Digital Marketing activities to support expansion and growth of the brands and brand...

  • Head Technical Marketing

    4 weeks ago

    Johannesburg, South Africa F & G Sourcing Specialist Full time

    Our reputable insurance client is seeking a **Head Technical Marketing & Communication **to join their team based in Johannesburg. **Salary**: Market Related **Requirements**: - Bachelor’s Degree - applicable major preferred (Actuarial/Statistics/Applied Maths). - Minimum of 10 years strong Data Analysis & Management experience is required. - Minimum 5...

  • Regulatory Support Specialist

    3 weeks ago

    Johannesburg, South Africa Sanlam Full time

    **What will you do?** **Santam Specialist Business** has a career opportunity for a - **Regulatory Administrator **in our Specialist Regulatory team who will be - ** based in Johannesburg.** The Specialist Regulatory team provides support services to the businesses to ensure adherence to regulatory requirements at an operational level.To engage and support...

  • Regulatory Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Santam Full time

    CAREER OPPORTUNITYSantam Specialist Business has a career opportunity for a Regulatory Administrator in our Specialist Regulatory team who will be based in Johannesburg. The Specialist Regulatory team provides support services to businesses to ensure adherence to regulatory requirements at an operational level. Role PurposesTo engage and support with various...

  • Regulatory Support Specialist

    2 weeks ago

    Johannesburg, Gauteng, South Africa Sanlam Full time

    What will you do?Santam Specialist Business has a career opportunity for a- Regulatory Administrator in our Specialist Regulatory team who will be- based in Johannesburg. The Specialist Regulatory team provides support services to the businesses to ensure adherence to regulatory requirements at an operational level.To engage and support with various...

  • IT Technical Support Specialist

    3 weeks ago

    Johannesburg, South Africa Kontak Recruitment SA Full time

    Edenvale, Johannesburg - Information Technology **IT Technical Support Specialist (On-Site) (JB3233)** **Edenvale, Johannesburg** R25 000 per month **Duration**: Permanent **Overview** - We are currently assisting our client, a prominent player in the ICT solutions field, in their search for a highly skilled and dedicated IT Technical Support Specialist...

  • Digital Specialist

    2 months ago

    Johannesburg, South Africa Wetpaint - The Little BIG Agency! Full time

    Wetpaint is searching for a Digital specialist with significant experience managing client digital marketing offerings. **Key responsibilities**: Work with the team to plan and execute PPC or other digital marketing components of a project for our clients. Research and project planning. Client presentations, consulting and support. Execute tasks and...