Belmond Travel Advisor

2 months ago

Cape Town, South Africa Belmond Management Full time

The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless handovers and communications of guest preferences.

Please be advised this position is based in Cape Town, at the offices in the Mount Nelson Hotel.
- Be skilled across the full Belmond portfolio of products and be able to manage any guest/customer query
- Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
- Meet assigned conversion targets ensuring we convert on as many sales opportunities as possible
- Working within provided guidelines suggest perks or enhance opportunities for our most loyal Guests.

Meet and exceed targets set for data capture and complete profiles at time of reservation and prior to stay arrival.

**Requirements**:

- 2 years’ experience in Front Office or Reservations or customer service role.
- Excellent telephone etiquette and verbal communication skills.
- Execellent organisational skills and a high level of attention to detail.
- Ability to work without supervision.

Exceptional Customer service skills.

**Benefits**

At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:

- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs

We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.

**Location**:

- South Africa, Cape Town City Centre

Department:

- Corporate Office & Business Support

Employment type:
Experience:

  • Belmond Travel Advisor

    2 days ago

    Cape Town, South Africa Belmond Full time

    The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless...

  • Belmond Travel Advisor

    3 weeks ago

    Cape Town, South Africa Belmond Full time

    The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless...

  • Belmond Travel Advisor

    7 days ago

    Cape Town, South Africa Belmond Full time

    The Belmond Travel Advisor (BTA) will partner with guests and customers to make every journey with Belmond, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. They will work closely with the on-property operations teams and the Service Excellence team for seamless...

  • Travel Concierge

    5 hours ago

    Cape Town, South Africa Belmond Full time

    As a Travel Concierge at Exclusive Destinations/Belmond Safaris, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you’re looking to develop your skills and be...

  • Service Excellence Advisor

    2 days ago

    Cape Town, South Africa Belmond Full time

    The Service Excellence Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the post reservation process, from follow up tasks, customer queries through to ensuring all the details are correct and ready for the customer. They will work closely with all relevant departments to ensure that all actions...

  • Service Excellence Advisor

    2 days ago

    Cape Town, South Africa Belmond Management Full time

    The Service Excellence Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the post reservation process, from follow up tasks, customer queries through to ensuring all the details are correct and ready for the customer. They will work closely with all relevant departments to ensure that all actions...

  • Reservations and Sales Administrator

    2 months ago

    Cape Town, South Africa Belmond Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...

  • Travel Advisor

    1 month ago

    Cape Town, South Africa HotelJobs.co.za Full time

    **Travel Advisor** **Cape Town** **Market related** New opportunity for a luxury experienced Travel Advisor to join this leading hospitality group based at their Head Office in Cape Town. As a Travel Advisor you will be building relationships & craft experiences on behalf of external travel advisors booking directly with the company - The purpose of the...

  • Touring Consultant

    1 week ago

    Cape Town, South Africa Belmond Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...

  • Travel Advisor

    1 month ago

    Cape Town, South Africa Staff Unlimited Recruitment Full time

    **Purpose of the role**: To provide a professional service to Travel Advisors worldwide who make direct contact with the company. **Duties and Responsibilities**: - Enhance guest and travel advisor experience by providing knowledgeable, expert travel advice and support. - Self educate on Cape Town experiences: e.g: markets, restaurants, flight...

  • Reservations and Sales Administrator

    2 months ago

    Cape Town, South Africa Belmond Management Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...

  • Travel Advisors

    2 months ago

    Cape Town, South Africa Tanya Serra Full time

    Job Posted: 20-Jun-2023 - Location: Cape Town Luxury accommodation which includes hotels, trains & cruises seeks Travel Advisors to join their Global Team. Partner with guests and customers to make every journey, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. You...

  • Travel Advisor

    2 months ago

    Cape Town, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Purpose of the role: To provide a professional service to Travel Advisors worldwide who make direct contact with the company.    Duties and Responsibilities: - Enhance guest and travel advisor experience by providing knowledgeable, expert travel advice and support. - Self educate on Cape Town experiences: e.g: markets, restaurants, flight connections. -...

  • Travel Advisor

    2 months ago

    Cape Town, South Africa Staff Unlimited Recruitment Pty Ltd TA MPC Recruitment Group EC Full time

    Purpose of the role:To provide a professional service to Travel Advisors worldwide who make direct contact with the company.  Duties and Responsibilities:- Enhance guest and travel advisor experience by providing knowledgeable, expert travel advice and support.- Self educate on Cape Town experiences: e.g: markets, restaurants, flight connections.- Research...

  • Reservations Manager

    2 weeks ago

    Cape Town, South Africa Belmond Full time

    Belmond's collection of unique hotels, trains, river cruises, and safari lodges make for some of the world's greatest travel adventures, and as Reservations Manager, you will play a key role in helping us provide exceptional experiences to our guests at our beautiful Lodges in Botswana. **Responsibilities**: - Oversee and manage reservations operations,...

  • Travel Advisors

    2 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Luxury accommodation which includes hotels, trains & cruises seeks Travel Advisors to join their Global Team. Partner with guests and customers to make every journey, unique and legendary. Owning all steps of the reservation process, from Inspiration, Research and Booking through to the post-stay follow-up. You will work closely with the on-property...

  • Sales Coordinator

    4 days ago

    Cape Town, South Africa Belmond Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...

  • Touring Consultant

    1 week ago

    Cape Town, South Africa Belmond Management Full time

    At Belmond Safaris, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We know how much happens behind the scenes to make this magic happen! Often invisible to guests, the back of house team keeps things running smoothly, whether you’re working in Maintenance, Finance or Reservations, you’ll be...

  • Touring Consultant

    2 months ago

    Cape Town, South Africa Belmond Full time

    As a Touring Consultant at Exclusive Destinations, you are part of a team that enhances guest experiences through personalized handling of reservation requests. In this role, you will deliver highly quality and efficient service, ensuring that every guest has an exceptional Safari experience. If you’re looking to develop your skills and be part of the...

  • Area IT Manager

    2 weeks ago

    Cape Town, South Africa Belmond Full time

    At the Mount Nelson Hotel, we are passionate about offering our guests gracious hospitality in every aspect of their stay with us. We are equally ardent about service excellence from our front of house as well as our back of house staff. We are fully aware of the importance of the role that each and every staff member plays in ensuring the happiness and...