Service Excellence Advisor
2 hours ago
The Service Excellence Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the post reservation process, from follow up tasks, customer queries through to ensuring all the details are correct and ready for the customer. They will work closely with all relevant departments to ensure that all actions that are required are fulfilled in a timely and accurate manner.
This position is based at the Cape Town offices, in the Mount Nelson Hotel.
- Ensure guest profiles assigned to a booking contain accurate guest data and as many preferences as can be gathered
- Upsell
- treat every customer interaction as an opportunity to enhance each and every guest stay by suggesting additional add ons such upgrades, transfers, experiences etc.
- Quality control all bookings prior to issuing travel documents and follow up to obtain any missing information or special requests
- Ensuring payments are taken, questions answered, tickets and relevant documentation delivered
- Making sure every customer has a personal interaction on any queries that they may have
Meet SLA targets such as response times, case/queue management and case classification accuracy in Salesforce Omnichannel
**Requirements**:
- 2 years’ experience in Front Office or Reservations or customer service role.
- Excellent telephone etiquette and verbal communication skills.
- Strong organisational skills and a high level of attention to detail.
- Ability to work without supervision.
Customer service skills.
**Benefits**
At Mount Nelson, we pride ourselves on fostering a culture built on kindness, active listening, and genuine connections with our colleagues and guests. We offer a comprehensive range of compensation, perks and benefits including:
- Competitive basic salary
- Loyalty and recognition rewards programs
- Employee Assistance & Wellness programs
We strive to create an environment where our employees can thrive both personally and professionally. With a commitment to your ongoing development, you'll have the opportunity to learn and grow alongside some of the most talented individuals in the industry. Join us and be part of creating unforgettable moments for our guests, communities, and each other.
**Location**:
- South Africa, Cape Town
Department:
- Corporate Office & Business Support
Employment type:
Experience:
-
Service Excellence Advisor
2 hours ago
Cape Town, South Africa Belmond Full timeThe Service Excellence Advisor will partner with guests to make every journey with Belmond, unique and legendary. Owning all steps of the post reservation process, from follow up tasks, customer queries through to ensuring all the details are correct and ready for the customer. They will work closely with all relevant departments to ensure that all actions...
-
Service Advisor
2 days ago
Cape Town, South Africa Energia Consulting Full timeMy Client, a well established company based at Airport Industria is seeking to employ a Service Advisor to join their dynamic team and act as a liaison between customers and the Service Foreman. **Responsibilities**: - Greeting customers and scheduling vehicles for service and maintenance. - Consulting with Foreman regarding necessary repairs and possible...
-
Financial Advisor Sales Western Cape
2 hours ago
Cape Town, South Africa Innovative Financial Advisor Services Full time**Financial Advisor** **Sales Western Cape Role** - Innovative a leading finical service provider in South Africa that serves individual, businesses and institutional clients. - We believe in people who believe in themselves and have a strong desire to make a success of their lives and strive to create an environment where motivated people with positive...
-
Service Advisor
7 days ago
Cape Town, South Africa DONFORD BMW MOTORRAD CAPE TOWN Full time**DONFORD BMW MOTORRAD - CAPE TOWN** **Service Advisor** **Main Purpose of the Role**: To strive in providing customers with a professional service experience whilst ensuring adequate communication between customers, parts and service departments in achieving customer satisfaction goals **Key Performance Areas**: - Prepare for the arrival of the customer...
-
Service Advisor
6 days ago
Cape Town, South Africa IKON Consulting Full timeWestern Cape - Service Advisor - Northern Suburbs **Salary**: Basic salary is market related + incentives + company contributions to medical aid and provident fund. **Description**: Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This dealership is part of a large automotive...
-
Service Advisor
1 week ago
Cape Town, South Africa Ikon Consulting Full timeSalary Basic salary negotiable + company car + incentives +Medical aid and provident fund contributions. Description Service Advisor positions open: - Western Suburbs (Montague Gardends Area) - any brand experience will work - Paarl - specific brand experience required - Northern Suburbs - specific brand experience required Your main function is to...
-
Customer Service Advisor
2 hours ago
Cape Town, South Africa Webhelp Full time**Customer Service/Support** **Location** - Cape Town, South Africa*** Job Title: Customer Service Advisor **Job Description**: We’re looking for ambitious Customer service Advisors who have experience working with trouble shooting and technical service calls as well as working towards multiple targets in a fast-paced environment. We want target driven...
-
Dealership Service Advisor
2 days ago
Cape Town, South Africa GAP Consulting Full timeWestern Cape, CPT - CBD - Motor Retail - Service Dept - R 14 000 - R 21 000 Monthly - Job ref: WP013087/JC - Vacancy type: Permanent SHIFTINTOHIGHCAREER by joining a Dealership that seeks the expertise of a Dealership Service Advisor **Minimum Requirements**: - Must have a minimum of 2 years’ recent experience as a Service Advisor within the Automotive...
-
Service Advisor
7 days ago
Cape Town, South Africa Intelleto (Pty) Ltd Full timeSpecific Role Responsibilities: The responsibilities of a Service Advisor include the following tasks: - Receive customers in a professional and friendly manner in order to ensure they feel valued. - Liaise and interact with customers attentively in order to completely understand and comprehend their service needs. - Prepare service estimates, sell routine...
-
Service Advisor
2 days ago
Cape Town, South Africa Intercon Recruitment Full timeService Advisor - Cape Town Premium brand dealership based in Cape Town is looking for a Service Advisor. Salary R15 000 - R18 000 basic, negotiable depending on experience, Incentives, Pension Fund & Medical Aid. **Requirements**: Must have Previous Motor Dealership Service Advisor experience Must have a valid drivers license. Matric, Clear ITC and...
-
Service Advisor
2 hours ago
Cape Town, South Africa Ikon Consulting Full time**Salary** Basic is market and brand related + incentives. **Description** Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This is a and a fantastic team to be part of. The dealership is part of a large motor group. **Requirements**: - Previous working experience as a...
-
(D8861) Service Advisor
4 days ago
Cape Town, South Africa Unique Personnel Full time**Job Number** - 69473 **Job Type** - Permanent **Job Title** - (D8861) Service Advisor **Computer Skills** - Computer Literate **Industry** - Automotive - Motor Vehicles **City** - Cape Town **Province** - Eastern Cape **_Responsibilities_** - Following up with orders and parts requirements on all current and future jobs. - Responsible for the total...
-
Service Advisor
10 hours ago
Cape Town, South Africa IKON Consulting Full timeWestern Cape - Service Advisor - Cape Town City Centre **Salary**: Basic is market and brand related + incentives. **Description**: Your main function is to provide excellent customer service consistently to service clients at a very busy franchise dealership. This is a and a fantastic team to be part of. The dealership is part of a large motor...
-
Service Advisor
2 hours ago
Cape Town, South Africa Clicks Group Limited Full time**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Other: FMCG, Retail, Wholesale and Supply Chain**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: Are you passionate about health and beauty products and helping people look and feel good? Are...
-
Service Advisor
4 days ago
Cape Town, South Africa CK Coachworks Motor Group Full timePlease do not call, only submit CV DUTIES - Booking in of vehicles (High volumes) - Loading photos on TMS - Following up on outstanding parts - Releasing vehicles - Ensuring excess amounts are correct - Correct information and paperwork for costing - Schedule in and out of cars report daily - WIP to be updated daily. - Daily WIP reports to be sent to...
-
Czech Speaking Digital Service Advisor Job
2 days ago
Cape Town, South Africa Language Recruiters Full timeAre you fluent in **Czech**? Have a natural love of operations and an appetite for learning, new experiences and discovery? Then this is the opportunity you’ve been looking for. A global BPO has a great **job** opportunity for a **Czech** speaking **Digital Service Advisor** to join their team in **Cape Town, South Africa**. Explore a new city and a new...
-
Polish Speaking Digital Service Advisor Job
2 days ago
Cape Town, South Africa Language Recruiters Full timeAre you fluent in **Polish**? Have a natural love of operations and an appetite for learning, new experiences and discovery? Then this is the opportunity you’ve been looking for. A global BPO has a great **job** opportunity for a **Polish** speaking **Digital Service Advisor** to join their team in **Cape Town, South Africa**. Explore a new city and a new...
-
German Speaking Digital Service Advisor Job
3 days ago
Cape Town, South Africa Language Recruiters Full timeAre you fluent in **German**? Have a natural love of operations and an appetite for learning, new experiences and discovery? Then this is the opportunity you’ve been looking for. A global BPO has a great **job** opportunity for a **German** speaking **Digital Service Advisor** to join their team in **Cape Town, South Africa**. Explore a new city and a new...
-
Service Advisor
7 days ago
Cape Town, South Africa Ikon Consulting Full time**Salary** Basic salary from R 16 000 up depending on your current basic + commission structure + benefits. (Highly negotiable basic depending on your training and qualifications) **Description** Your main function is to provide excellent customer service consistently to service clients at a busy franchise dealership. This dealership is part of a large...
-
Service Advisor
1 week ago
Cape Town, South Africa Astor Automotive Staff Full time**Job Requirements** Must have at least 2 years of Service Advisor experience in a franchised motor dealership Must have working knowledge of CDK or similar Customer and team focused Excellent communication skills Contactable references Stable work history **You will need the following documents when applying.** - A FULL CV in Word or PDF format - Must...