Order Management Manager

2 weeks ago


Jet Park, South Africa Core Group Southern Africa Full time

Purpose of Role:
Manage the capturing of orders in an accurate and timeous manner, including stock allocation. and debtors release for Sub-Saharan Africa, while rendering an exceptional customer experience and maintaining professional relationships with all partners

**Key Performance Areas**
- Customer Service - Provide and help customers using the company’s Products and services
- Effective Billing
- Capturing orders and correct pricing structure
- Back-order Management
- Control of stock arrival for customer allowed back-orders. Ensuring orders in back order are pursued and released or cancelled
- Stock Monitoring - Co-ordinate stock levels with product managers
- Discipline - Ensure compliance to performance standards
- People Management - Motivating ,developing and directing people as they work, identifying the best people for the job.

**Required qualification**

Matric

Post Matric qualification

**Experience required**

5 years Order Management / Call Centre experience

Warehouse / Logistics experience (not essential)

**Key competencies**
- Decisiveness
- the willingness to reach a conclusion and determine action
- Building relationships - the ability get along with clients and to be liked by them though developing rapport with them
- Negotiation - the ability to confer or bargain to reach an agreement
- Verbal presentation - the ability to describe ideas to others by presentation
- Assertiveness - getting to team to perform the task without arousing hostility
- Integrity - reflecting accepted levels of moral values and business ethics
- Conflict handling - able to handle interpersonal pressure, to be calm and objective in provoking situation
- Serviced focus - respond to customers needs by doing it right the first time
- People handling ability - the ability to discipline, motivate, develop, train and select people



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