Regional Operations Manager
2 weeks ago
**Job Duties/Responsibilities will include**:
As a Regional Manager you will be responsible for consistently delivering the operations objectives of the branches in terms of client acquisition, client optimization, bad debt, people development and motivation, service and efficiency.
Take overall responsibility for managing specific branches within the Branch Network.
Drive business growth by managing the sales, marketing and operational activities through a team of Branch Managers and Service Consultants.
National Senior Certificate (Grade 12) or National Certificate (Vocational)
Preferably a relevant tertiary qualification in Commerce / Management
Relevant management experience at an appropriate seniority level in a customer service and / or retail environment
Managing performance and managing Branch Managers
People development and coaching
Employee relations
Results and Business Information Analysis
Achieving results through a team
Short term and reactive planning in a dynamic environment
Resolving client queries and complaints
Resource planning
Building internal relationships
Diversity management
Conflict management
Operating in a fast changing environment
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