Warehouse Fulfillment Officer
2 weeks ago
**Job Duties/Responsibilities will include**:
Continuously liaise with fulfilment partners to monitor stock levels.
Assist in determining if inventory quantities are sufficient for needs, ordering more materials when necessary. This may include inventory forecasts based on provided sales forecasts.
Assist in preparing, sending, and filing purchase orders. Ensure purchase orders are executed.
Assist in contacting suppliers to schedule or expedite deliveries, follow up on orders, and to resolve shortages, missed or late deliveries, and other problems.
Calculate costs of orders, and charge or forward invoices to appropriate accounts.
Assist in communicating to suppliers and fulfilment warehouses regarding order status, changes or cancellations.
Manage stock storage and ensure all devices are kept in the correct location.
Assist with the implementation of a stock management system.
Manage fulfilment software systems.
Assist in managing retail partner systems and order management systems.
Ensure adequate stock levels through close monitoring of stock and frequent engagement and alignment with the company's procurement function.
Resolve operational issues related to pending and fulfilled orders.
Coordination with shipping service providers (USPS, UPS, FedEx etc.).
Provide reports to the line manager and relevant stakeholders on order and fulfilment statistics and metrics.
Continuous communication with fulfilment stakeholders.
Create manual orders on an ad hoc basis.
Oversee the order tracking process and ensure orders are processed in accordance to the organization's customer service standards.
Post fulfilment engagement with asset management and related systems.
General escalation management and support.
Identify and present improvement initiatives relating to fulfilment processes and systems.
Matric
Diploma in Supply Chain and Logistics
2 years working experience
Excel
Customer support
Strong communication skills
Strong time management and prioritization skills
An appreciation for query resolution and a sense of urgency for escalation turnaround times
Strong mathematics skills and attention to detail required
A great understanding of fulfilment processes and systems
CRM Software (Customer Relationship Management)
Inventory Management and Fulfilment Software
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