Mining Regional Associate

2 weeks ago

Gauteng, South Africa Caterpillar Full time

**Career Area**:Business Support Services**:
**Your Work Shapes the World at Caterpillar Inc.**

When you join Caterpillar, you're joining a global team who cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

When you join Caterpillar, you're joining a global team that cares not just about the work we do - but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here - we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

As a Mining Regional Associate, you will support the three pillars within the Resource Industry Space namely:
Product Support, Commercial Support, and Site Performance. This will include but not be limited to short and medium-term projects including some day-to-day support and administration.

The main KPIs for the team that you will support include:
**What you will do**:
**Product Support**
- manage special projects to assist with product problem management covering Southern Africa
- have a direct bottom-line impact on Caterpillar and dealer financial results.
- NMI/NPI deployment, dealer development, and coordinating product group visits to the region.

**Product Problem Management**
- Support Investigation and resolution of product problems
- Develop and communicate ICA/PCA
- Manage Product Problem Impact on Local Fleet
- Develop Action Plans and Local ICAs

**Product Performance**
- Publish containment service letters.
- Technical Consultancy

**Commercial Support**
- Expertise in Caterpillar products.
- You will be a sales liaison among dealers, customers, and other Caterpillar personnel.
- You should be very familiar with the company’s processes, systems, and methodologies and accountable for the identification, analysis, and resolution of needs and problems in an assigned industry.
- Counselling dealers in developing increased human performance capability.
- Providing guidance on existing and potential customer service issues and improvement measures within one industry
- Assisting dealers with forecast, sales/rental/used strategy planning and sales techniques.
- Supporting rollout of new products (e.g., products, parts, customer service agreements, other service products)
- Remain current on customer/dealer market and needs and understand how and why decisions are made within their work group and organization.
- Direct your development and continual learning through experience and staying abreast of technology changes.
- Key learning comes from continued experience in the assigned industry, enhancing communication and people relationship skills, improving problem-solving and analysis ability, building and using business skills, enhancing use of Caterpillar systems, and developing leadership abilities.
- You must stay abreast of industry and technology changes and relate those changes to Caterpillar, dealer, and customer needs.

**Skills you will have**:

- **Technical Excellence - Extensive level of experience**: Provides effective solutions to technical challenges through strong technical competence, effectively examining implications.
- **Products and Services - Working knowledge**: Explains key features, benefits, and advantages of current and new products.
- **Customer focus - Extensive experience**:Supports creation of products and services to resolve customer business issues. Fosters strong customer relationships via delivery on commitments, on-going feedback/improvement, and open communication with the ability to constructively engage diverse audience.

**Degree and experience requirements**:

- Highly desired is Mine Site Experience and requires Mining Industry Experience.
- A bachelor’s degree in an accredited Marketing, Financial, or Engineering curriculum.
- Some prior experience in field assignments, especially in the mining space would be an advantage.
- Demonstrated ability to work independently and on larger scale, more complex assignments.
- Attention to detail / numerical accuracy/ability to interrogate price proposals generated by dealer staff.
- Position requires previous field rep or significantly related dealer and customer support activities within the Continuous Improvement, service, or commercial areas where a complete understanding of dealer roles and responsibilities was demonstrated as was a proven capability to resolve issues working through the dealer.
- Technical Product expertise required.
- Broad company knowledge a strong understanding of dealer operations, and field experience are also required.
- Knowl

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