Internal Sales Administrator Representative

7 months ago


Edenvale, South Africa Novus Holdings Full time

**Job Desciption**:
ITB Flexible Packaging Solutions (ITB) is a flexible plastic packaging manufacturer and part of the Novus Holdings Group. ITB produces an array packaging for the FMCG and food markets. Its products include retail bags, security bags, FFS food packaging, heavy duty sacks and carrier bags which are distributed across South Africa and abroad.

**Key Duties and Responsibilities**:

- Provide exceptional customer service by promptly addressing inquiries, assisting with orders, and resolving any issues that may arise.
- Accurately process and manage customer orders, ensuring they are fulfilled efficiently and on time.
- Identify potential new clients and generate new sales.
- Develop a deep understanding of our product range to assist customers in making informed decisions.
- Collaborate with our sales and production teams to ensure the sales targets are met.
- Maintain accurate records, including sales reports and customer data, to support the sales and management teams.
- Communicate effectively with customers, colleagues, and management, fostering positive relationships.

**Educational Requirements**:

- Matric or equivalent.
- A BCom Degree will be an added advantage.

**Experience Requirements**:

- A minimum of at least 10 years internal and / or external sales experience with a traceable record.
- Excellent knowledge of computer (Microsoft Excel, word, and outlook etc.).
- Knowledge of the Packaging Market.
- Experience in e-commerce and / or banking / CIT sector would be favourable.
- Knowledge of SYSPRO an added advantage.

**Skills and Competencies**:

- Proven work experience as an Internal Sales Administrator / Representative.
- Knowledge of the Packaging Market.
- Excellent people skills with proven customer service competencies.
- Ability to think strategically and willingness to travel when required.
- Excellent time management.
- Ability to work under pressure with attention to detail and meet deadlines.
- Good communication and interpersonal skills.



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