Workforce Manager

2 weeks ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To Optimize headcount resources to ensure maximum utilization of colleague’s time while maintaining a strong structure and foundation that will reflect client centricity, in line with Absa’s Strategy

**Job Description**:
Outputs to deliver this accountability:

- Contribute to a culture conductive to the achievement of transformation goals by participating in Absa’s culture building initiatives
- Support and encourage staff to participate and support corporate responsibility initiative
- Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement. Encourage teams to generate innovative ideas and share knowledge
- Analyze headcount for increased productivity to ensure efficiency and profitability
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken
- Optimize headcount full time equivalent through refreshed calculations to ensure correct capacity in all different areas of the business
- Create monthly strategic reports for Managers and Executives and make recommendations on improved operational practices
- Attend monthly Manco meetings and present Workforce performance and sustainability metrics
- Guide and assess multi-skilling strategy and targets and measure the performance of plan vs actual
- Support Leaders with forecasting of business volumes
- Support Leaders in performance discussions
- Facilitate/Support weekly Workforce Meetings

Knowledge and Skills
- Facilitation and Presentation skills
- Conflict Management skills
- Analytical skills
- Business Analysis
- Communication Skills
- Leadership skills
- Strong Problem-Solving capabilities
- Relationship Management Skills
- Data Analysis
- Ability to coach and improve team and individual performance through data driven coaching conversations
- Performance Management
- Staff Resource Planning
- Forecasting and Scheduling

Education and Experience Required:

- Matric/Grade 12/ National Senior Certificate
- Advance Diploma/National 1st Degree
- Excellent communication and presentation skills, ability to synthesize the team’s info into recommendations presented to Stakeholders, and deliver oral and written reports to the Leadership team

Competencies:

- Analysing
- Deciding and initiating action
- Persuading and influencing
- Presenting and communicating information
- Relating and networking
- Working with people
- Ability to work with large data sets
- Ability to develop business/ value cases
- Creativity

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

  • Workforce Manager

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Bring your possibility to life Define your career with us With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo Optimize...

  • Senior Manager: Workforce Intelligence

    4 weeks ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Senior Manager: Workforce Intelligence

    2 weeks ago

    Johannesburg, Gauteng, South Africa Absa Bank Limited Full time

    Empowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo...

  • Customer Care Workforce Lead

    2 weeks ago

    Johannesburg, South Africa M-KOPA Full time

    Are you prepared to embark on an extraordinary journey with M-KOPA? We are on the lookout for someone to join our Customer Care team as a **Global Workforce Lead**. If you are **resourceful, organized, and proactive** about getting things done, you might be a fit for this exciting opportunity. In this role, your main objective will be to **support the...

  • Workforce Planning Coordinator

    2 weeks ago

    Johannesburg, South Africa Palesa Mbali Group Full time

    **Main Purpose**: Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements. **Responsibilities**: **Client service delivery and quality** -...

  • Workforce Planning Coordinator

    1 week ago

    Johannesburg, South Africa Palesa Mbali Group Full time

    Main Purpose:Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements.Responsibilities:Client service delivery and qualityFollow procedures and...

  • Workforce Planning Coordinator

    2 weeks ago

    Johannesburg, South Africa Palesa Mbali Group Full time

    Main Purpose: Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements. Responsibilities: Client service delivery and quality Follow procedures...

  • Workforce Planning Coordinator

    2 weeks ago

    Johannesburg, South Africa Adzuna ZA B C2 Full time

    Main Purpose:Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements.Responsibilities:Client service delivery and qualityFollow procedures and...

  • Workforce Planning Coordinator

    1 week ago

    Johannesburg, South Africa Palesa Mbali Group Full time

    Main Purpose:Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements.Responsibilities:Client service delivery and qualityFollow procedures and...

  • Workforce Planner

    4 weeks ago

    Johannesburg, South Africa Careerbox Full time

    **Position: Planning & Scheduling Analyst** **Purpose** To provide operational forecasts, schedules, effective training plans and best commercial fit planning activity to agreed company standards and timescales, ensuring cost effective use of resources against planned volumes whilst considering the work/ life balance of our agents. This role is intended to...

  • Workforce Management Real Time Analyst

    3 weeks ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Workforce Skills Director

    4 weeks ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Workforce Management Management Junior Consultant

    2 weeks ago

    Johannesburg, Gauteng, South Africa 5D Tech Systems Full time

    KEY RESPONSIBILITIES:Design and plan WFM systemsoUnderstand the WFM environment and assist to configure the system according to the customer's requirementsoIdentify and advise on business and system processesoAdvise and guide customers on business processes and policiesoScope Technical and Functional design documentsoConfigure the customer's rules within the...

  • Workforce Management Management Junior Consultant

    4 weeks ago

    Johannesburg, South Africa 5D Tech Systems Full time

    KEY RESPONSIBILITIES: • Design and plan WFM systems o Understand the WFM environment and assist to configure the system according to the customer’s requirements o Identify and advise on business and system processes o Advise and guide customers on business processes and policies o Scope Technical and Functional design documents o Configure the...

  • Business Development Manager: Ewp

    2 weeks ago

    Johannesburg, Gauteng, South Africa Workforce Healthcare Full time

    Inherent requirements: Matric Relevant experience in the Employee Wellness Programme (EWP) and Wellness industry Minimum of 3 years Sales Experience Minimum of 5 years of Business Development experience in Employee Assistance Programme (EAP), specifically in the corporate section Knowledge of EWP and Wellness Industry Services Proven record of success in...

  • Business Development Manager: Ewp

    2 weeks ago

    Johannesburg, Gauteng, South Africa Workforce Healthcare Full time

    Inherent requirements: Matric Relevant experience in the Employee Wellness Programme (EWP) and Wellness industry Minimum of 3 years Sales Experience Minimum of 5 years of Business Development experience in Employee Assistance Programme (EAP), specifically in the corporate section Knowledge of EWP and Wellness Industry Services Proven record of success in...

  • Client Services Support: Reporting And Training

    2 weeks ago

    Johannesburg, Gauteng, South Africa Workforce Healthcare Full time

    Inherent requirements: Relevant Post Graduate Degree in Psychology / Social Services or Social Sciences / or Learning and Development Proficient in MS Office with exceptional skills in Microsoft Excel and PowerPoint A customer-oriented attitude Excellent communication skills (both verbal and written) Problem solving attitude Ability to work well within a...

  • Client Services Support: Reporting And Training

    2 weeks ago

    Johannesburg, Gauteng, South Africa Workforce Healthcare Full time

    Inherent requirements: Relevant Post Graduate Degree in Psychology / Social Services or Social Sciences / or Learning and Development Proficient in MS Office with exceptional skills in Microsoft Excel and PowerPoint A customer-oriented attitude Excellent communication skills (both verbal and written) Problem solving attitude Ability to work well within a...

  • Workforce Analyst- Us Hours

    2 weeks ago

    Johannesburg, Gauteng, South Africa Dash BPO Full time

    Duties and Responsibilities of the Work Force Analyst (RTA)As a Real-Time Analyst/ Workforce Analyst, you will work closely with Operations, monitor the incoming volume in the queues, report on daily attendance,notify any deviations in real-time and ensure the compliance of the service levels goals to deliver consistent performance.Floor management Monitor...

  • Workforce Management Management Senior Consultant

    4 weeks ago

    Johannesburg, South Africa 5D Tech Systems Full time

    KEY RESPONSIBILITIES: • Design and plan WFM systems o Understand the WFM blueprint and configure the system according to the customer’s requirements o Design new business and system processes o Define and guide customer on business processes and policies o Create Technical and Functional design documents o Configure the customer’s rules within the...