Workforce Manager

5 months ago

Johannesburg, South Africa Absa Bank Limited Full time

Bring your possibility to life Define your career with us
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary

To Optimize headcount resources to ensure maximum utilization of colleague’s time while maintaining a strong structure and foundation that will reflect client centricity, in line with Absa’s Strategy

**Job Description**:
Outputs to deliver this accountability:

- Contribute to a culture conductive to the achievement of transformation goals by participating in Absa’s culture building initiatives
- Support and encourage staff to participate and support corporate responsibility initiative
- Achieve operational excellence by supporting the implementation of business optimization improvement through team engagement. Encourage teams to generate innovative ideas and share knowledge
- Analyze headcount for increased productivity to ensure efficiency and profitability
- Mentor and coach staff on identified performance gaps by discussing these performance gaps and agree on appropriate action to be taken
- Optimize headcount full time equivalent through refreshed calculations to ensure correct capacity in all different areas of the business
- Create monthly strategic reports for Managers and Executives and make recommendations on improved operational practices
- Attend monthly Manco meetings and present Workforce performance and sustainability metrics
- Guide and assess multi-skilling strategy and targets and measure the performance of plan vs actual
- Support Leaders with forecasting of business volumes
- Support Leaders in performance discussions
- Facilitate/Support weekly Workforce Meetings

Knowledge and Skills
- Facilitation and Presentation skills
- Conflict Management skills
- Analytical skills
- Business Analysis
- Communication Skills
- Leadership skills
- Strong Problem-Solving capabilities
- Relationship Management Skills
- Data Analysis
- Ability to coach and improve team and individual performance through data driven coaching conversations
- Performance Management
- Staff Resource Planning
- Forecasting and Scheduling

Education and Experience Required:

- Matric/Grade 12/ National Senior Certificate
- Advance Diploma/National 1st Degree
- Excellent communication and presentation skills, ability to synthesize the team’s info into recommendations presented to Stakeholders, and deliver oral and written reports to the Leadership team

Competencies:

- Analysing
- Deciding and initiating action
- Persuading and influencing
- Presenting and communicating information
- Relating and networking
- Working with people
- Ability to work with large data sets
- Ability to develop business/ value cases
- Creativity

Education

Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_

  • Workforce Manager

    1 month ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Who we are: A leading Financial Services company. What we do: We offer affordable and reliable financial services to the emerging consumer. What we are looking for: A Workforce Manager to join a world class contact centre in Cape Town. What you will do: In this role, you will oversee productivity for the entire customer support group. Some of the key...

  • Workforce Manager

    1 month ago

    Johannesburg, South Africa Ad Talent Full time

    Who we are: A leading Financial Services company.What we do: We offer affordable and reliable financial services to the emerging consumer.What we are looking for: A Workforce Manager to join a world class contact centre in Cape Town.What you will do: In this role, you will oversee productivity for the entire customer support group. Some of the key focus...

  • Workforce Manager

    1 month ago

    Johannesburg, South Africa Ad Talent Africa Full time

    Who we are: A leading Financial Services company.What we do: We offer affordable and reliable financial services to the emerging consumer.What we are looking for: A Workforce Manager to join a world class contact centre in Cape Town.What you will do: In this role, you will oversee productivity for the entire customer support group. Some of the key focus...

  • Workforce Director

    1 month ago

    Johannesburg, South Africa Surgo Full time

    Our client is a leading provider of Business Process Outsourcing (BPO) solutions, dedicated to delivering exceptional services to their clients across various industries. They prioritize quality, innovation, and client satisfaction in all aspects of their operations. The Workforce Director plays a pivotal role in overseeing the strategic direction, planning...

  • Workforce Management Specialist

    3 weeks ago

    Johannesburg, Gauteng, South Africa Ad Talent Full time

    {"title":"Workforce Management Role"}We are looking for a Workforce Management Specialist to join our team at Ad Talent.This is a pivotal role in our contact centre, where you will be responsible for overseeing productivity and ensuring that our customer support group is running efficiently.Main Responsibilities:Define workforce management and optimisation...

  • Workforce Manager

    1 month ago

    Johannesburg, Gauteng, South Africa Ad Talent Full time

    Workforce Manager Job DescriptionAd Talent is seeking a highly skilled Workforce Manager to join our team in Cape Town. As a Workforce Manager, you will be responsible for overseeing productivity for the entire customer support group.Key Responsibilities:Define workforce management strategies to optimize productivityAnalyze and report on employee...

  • Senior Manager: Workforce Intelligence

    6 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...

  • Workforce Management

    3 months ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    Advanced Call Center Technologies is seeking Workforce Production Scheduler to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Production Scheduler has the primary responsibility of managing forecast and schedules for assigned...

  • Workforce Optimization Specialist

    1 month ago

    Johannesburg, Gauteng, South Africa RTT Full time

    Job SummaryWe are seeking a highly skilled Workforce Optimization Specialist to join our logistics team. The ideal candidate will be responsible for providing data-driven insights and recommendations to optimize labor efficiency and cost-effectiveness.The successful candidate will play a key role in ensuring the right workforce levels are in place to meet...

  • Customer Care Workforce Lead

    5 months ago

    Johannesburg, South Africa M-KOPA Full time

    Are you prepared to embark on an extraordinary journey with M-KOPA? We are on the lookout for someone to join our Customer Care team as a **Global Workforce Lead**. If you are **resourceful, organized, and proactive** about getting things done, you might be a fit for this exciting opportunity. In this role, your main objective will be to **support the...

  • Workforce Planning Coordinator

    5 months ago

    Johannesburg, South Africa Palesa Mbali Group Full time

    **Main Purpose**: Perform Workforce Management, reporting, analysis, recommendations, and administrative tasks related to staffing and scheduling functions. Ensure that service levels are met as per contractual obligation with the scheme and in line with business operational requirements. **Responsibilities**: **Client service delivery and quality** -...

  • Workforce/labour Optimization Analyst

    4 weeks ago

    Johannesburg, South Africa RTT Full time

    **The Role** Job Purpose**: **Duties & Responsibilities**: - **Labor Planning & Forecasting**: Analyze workforce requirements by evaluating headcount against logistics volume forecasts and operational needs. Ensure alignment between labor supply and business demand. - **Data Analysis**: Collect, analyze, and interpret labor data, including productivity...

  • Workforce Management Supervisor

    2 months ago

    Johannesburg, South Africa Advanced Call Center Technologies, LLC Full time

    Advanced Call Center Technologies is seeking a Workforce Management Supervisor to join our team. We offer a fast track to advancement. Do you love helping others, are you looking for more than just a job, how about a long term career? Position Summary Workforce Management Supervisor has the primary responsibility of managing RTA and WFM employees. The...

  • Workforce/Labour Optimization Analyst

    1 month ago

    Johannesburg, South Africa RTT Full time

    Job Purpose: We are seeking a Workforce and Labor Planning Analyst to join our logistics team. The ideal candidate will be responsible for providing data-driven insights and recommendations to optimize labor efficiency and cost-effectiveness. This role will involve detailed analysis of headcount versus volume metrics, productivity, overtime, absenteeism,...

  • Workforce/Labour Optimization Analyst

    1 month ago

    Johannesburg, South Africa RTT Full time

    Job Purpose:  We are seeking a Workforce and Labor Planning Analyst to join our logistics team. The ideal candidate will be responsible for providing data-driven insights and recommendations to optimize labor efficiency and cost-effectiveness. This role will involve detailed analysis of headcount versus volume metrics, productivity, overtime,...

  • Workforce Management Real Time Analyst

    6 months ago

    Johannesburg, South Africa Absa Bank Limited Full time

    Empowering Africa’s tomorrow, together one story at a time. - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job...

  • Workforce Skills Director

    6 months ago

    Johannesburg, South Africa NTT Ltd. Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future. In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve...

  • Workforce/Labour Optimization Analyst

    4 weeks ago

    Johannesburg, South Africa Jobted ZA C2 Full time

    Job Purpose:Â We are seeking a Workforce and Labor Planning Analyst to join our logistics team. The ideal candidate will be responsible for providing data-driven insights and recommendations to optimize labor efficiency and cost-effectiveness. This role will involve detailed analysis of headcount versus volume metrics, productivity, overtime, absenteeism,...

  • Workforce Development Specialist

    6 days ago

    Johannesburg, Gauteng, South Africa Talent Acquisition Consulting (Pty) Ltd Full time

    Job SummaryTalent Acquisition Consulting (Pty) Ltd seeks a skilled Workforce Development Specialist to focus on the trades and crafts sector in Germany, where there is a shortage of skilled labor. The ideal candidate will have excellent analytical and communication skills, as well as experience in project development and industry networking.This role...

  • Workforce Development Strategist

    2 days ago

    Johannesburg, Gauteng, South Africa Level-Up Full time

    About Level-UpWe are a dynamic organization dedicated to enhancing employee skills and knowledge.Job SummaryThis is an exciting opportunity for a Workforce Development Strategist to join our team at Level-Up. As a key member of our Learning and Development department, you will play a vital role in designing, implementing, and delivering effective learning...