Senior Support and Installation Technician

7 months ago

Cape Town, South Africa Platform1 Systems Pty Limited Full time

Are you passionate about using advanced technology to make a difference in safety and security?
Platform1 Systems, an ethical and value-based leader in ANPR/LPR (Automatic Number Plate Recognition / Licence Plate Recognition) software, is dedicated to ensuring the safety and security of our clients through innovative solutions and exceptional service. We are on a mission to combat crime ethically and effectively. As such we are seeking a skilled senior technician to join our team.
Roles and responsibilities would include (not limited to)
Install, configure, and test technical systems.
Responsible for the installation, maintenance, and repair of licence plate recognition cameras, security systems, including alarms, surveillance cameras, access control systems, and other security equipment.
Technical support to clients both remote and in person.
Perform routine maintenance and inspections to ensure optimal performance of equipment and systems for both internal and client installations.
Diagnose and troubleshoot technical issues, providing timely and effective solutions.
Repair or replace defective components, parts, or systems as necessary.
Maintain accurate records of all internal and client maintenance, repairs, and installations.
Collaborate with management and other staff to improve system performance and reliability.
Provide technical training to end-users or clients.
Assist with technical diagrams and drafting of site plans.
Advise best practices in relation to installation of hardware, their positioning and setup.
Formalising quotations to client(s) based on client requirements.
Ensure compliance with safety regulations and company policies.
Stay updated on industry trends, new technologies, and best practices.
Proactively monitoring systems in both an office and control room environment
Maintain and manage supplier accounts within the technical department, this includes collections, deliveries and other transport related duties or requirements from the company.
**Honest**: Truthful, Sincere and direct in one’s engagement with others.
**Communication**: Effectively listen, speak and write in a clear manner. Needs to be methodically thought out and be appropriate and effective in the manner in which it is applied.
**Organisation**: To be able to identity priorities, draw up a working schedule, monitor progress towards targets / goals and deadlines.
**Team player**: To be able to work collaboratively with colleagues to deliver upon deadlines.
**Ethical**: To know and understand the moral values of the company and ensure that they are upheld at all times. That all actions align with that of the company.
Required
Driver's licence and ability to travel to various job sites as needed (required).
Proven experience as a senior technician or in a similar technical role (minimum of five years' experience).
PSIRA Registration (required).
High school diploma or equivalent; associate degree or technical certification in security industry (preferred).
Strong understanding of security systems, their installation and maintenance thereof.
Familiarity with Hik-Connect / IVMS / SMARTPSS / Hik-Partner Pro.
Excellent problem-solving skills and attention to detail.
Ability to read and interpret technical manuals, schematics, and diagrams.
Strong communication skills and the ability to work well with a team or alone.
Exceptional time management.
Proactive approach to training, ensuring a willingness and understanding of skills both taught in a workshop, training and self-taught environment.
Ability to adapt to a changing environment.
Excellent organisational and leadership skills.
Exeptional attention to detail.
Physical requirement(s)
Ability to lift and carry items and equipment.
Ability to stand, walk, bend, and perform repetitive tasks for extended periods.
Comfortable working in various environments, including outdoor and confined spaces.

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