Operations Specialist: Digital Enablement
5 months ago
Empowering Africa’s tomorrow, together one story at a time.
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary
Own and co-create user-centric digital products to deliver business impact and carry end-to-end responsibility for decisions and outcomes related to one or more digital products.
**Job Description**:
Drive end-to-end user experience design, including discovery, ideation, conception, detailed design and validation across multiple products and channels. Furthermore, provide specialist advice and support in the development of tactical digital plans on the design and optimization of the Everyday Banking Service Strategy to enhance the customer experience.
Product Enhancement: Remain abreast of industry standards to identify new
product opportunities.
Risk and Control:
Continuously review product processes to identify areas of real and potential risk within the Product
Product Analysis: Review Product process to continuously look for enhancements within the product process and write requirements to ensure continuous improved
Data Management and Reporting:
Analyze and interpret data to produce business intelligence and reporting. Support the design and build of MI and the OKR's to be tracked daily, weekly monthly and quarterly to track progress against deliverables.
Stakeholder Management: Manage relationships with critical stakeholders such as tech, operations, channel etc. to ensure optimal product delivery end to end.
**Requirements**:
Qualifications:
Business Analysis or Process Engineering
Certifications:
- Product Owner (CSPO), Product Management
- Minimum 5 years experience in a BA, BPM, or Product roles and working with SDLC, Agile methodologies (Scrum, SAFe, Kanban etc.)
Competencies:
- Writing Requirements
Education
Bachelor's Degrees and Advanced Diplomas: Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
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