Guest Experience Manager

8 hours ago

Cape Town, South Africa Belmond Hotels Full time

Often the first hello and the last farewell, our Front Office and Guest Services teams are the gatekeepers of the Belmond experience. Their commitment to going above-and-beyond ensures a stay that is incomparable. If you are a service-orientated, guest-focused hospitality professional, then we would love to hear from you. We are looking for a Guest Experience Manager to join the team:

- Provide exceptional experiences for guests throughout their stay.
- Act as a ‘One Point Contact’ for the guests and constantly interact with guests in order to gain feedback.
- Ensure guests are properly greeted upon their arrival.
- Monitor daily bookings and ensure assigned rooms are prepared and checked prior to check-in.
- Assist with the check-in, check-out and luggage process of guests as required.
- Promptly address, coordinate and facilitate guests’ requests.
- Actively listen to and resolve complaints.
- Coordinate and manage communication between guests and the team and follow up to ensure we resolve guest concerns.
- Inform guests of our Hotel services, including facilities and dining options.
- Promote all Hotel amenities, conveniences and programs offered.
- Liaise with Housekeeping and Food & Beverage teams to enhance the guest experience.
- Monitor the activities of the day, and assist and coordinate where required to ensure a great guest experience throughout our property.
- Analyse customer feedback and online reviews and suggest ways to improve our service and offering.
- Recommend local tourist spots, including places to dine, shop and sight-see.
- Establish strong professional relationships with regular Hotel guests.
- Review arrival lists, daily events and food and beverage functions.
- Attend to special guests (e.g. VIP’s) and ensure they are well taken care of.
- Anticipate guest needs and build rapport with our guests.
- Ensure compliance with health and quality standards.
- Assist, liaise with and support all Departments where required to ensure a smooth operation and seamless guest experience.
- Provide Duty Management coverage.

Competitive basic salary

Medical aid & pension fund benefit

Internal Belmond discounts

Loyalty and recognition rewards programme

Employee Assistance Programme

On going Learning and Development opportunities

Regular community, social and staff welfare events

  • Guest Experience Manager

    7 months ago

    Cape Town, South Africa Belmond Management Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include - Provide exceptional experiences for...

  • Guest Experience Manager

    7 months ago

    Cape Town, South Africa Belmond Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! Primary Responsibilities Include - Provide exceptional experiences for...

  • Guest Experience Manager

    4 months ago

    Cape Town, South Africa Belmond Management Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! **Primary Responsibilities Include**: - Provide exceptional experiences for...

  • Guest Experience Manager

    4 months ago

    Cape Town, South Africa Belmond Full time

    As a Guest Experience Manager at Mount Nelson, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! **Primary Responsibilities Include**: - Provide exceptional experiences for...

  • Guest Experience Manager

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23018636 **Job Category** Rooms & Guest Services Operations **Location** The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **Function** The Guest Experience Manager manages all aspects of the department...

  • Guest Experience Manager

    3 months ago

    Cape Town, South Africa AccorHotel Full time

    **Company Description** Why work for Accor?** We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless...

  • Guest Experience Manager

    9 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Our Colleagues are inspired to write the story of their career, and when they do, they also write the history of One&Only. We are recruiting for this exciting role at One&Only Cape Town and we welcome you to take part, to try new things, to become immersed, and feel fulfilled. **Job Summary** **The Guest Experience Manager is responsible for the planning,...

  • Guest Experience Agent

    5 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Agent (13072) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Agent

    5 days ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Agent (14628) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Agent

    7 months ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Experience Agent (8493) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Snr Guest Experience Manager

    7 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    As the Senior Guest Experience Manager of this 5* Luxury Hotel, you are part of a collective that crafts memorable guest experiences through exceptional customer service and personalized assistance. If you’re looking to develop your skills and be part of the future of luxury, this is your moment! **Primary Responsibilities Include** Provide Duty...

  • Guest Experience Curator

    4 months ago

    Cape Town, South Africa HotelJobs.co.za Full time

    Career Growth Hospitality Recruitment is excited to recruit for a **Guest Experience Curator** for a 4-star hotel located in Sea Point. This role is perfect for a creative and service-focused individual who is passionate about delivering memorable guest experiences. As the Guest Experience Curator, you will be responsible for enhancing every aspect of a...

  • Guest Relations

    7 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23157050 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Serves as the property Manager on Duty and oversees...

  • Guest Relations

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23058510 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management Serves as the property Manager on Duty and oversees all...

  • Guest Experience Supervisor

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23017990 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Fire & Ice! Cape Town, 64 New Church Street, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity,...

  • Guest Experience Host

    2 months ago

    Cape Town, South Africa One&Only Cape Town Full time

    Guest Experience Host (13831) At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Experience Host

    7 months ago

    Cape Town, South Africa Kerzner International Resorts Full time

    Guest Experience Host (9669) **_At One&Only, we exist to create joy for our guests through anticipation, creativity, precision, empathy and warmth. We tailor every aspect of our guests’ stay to bring their dreams and desires to life. With an atmosphere that’s chic but wonderfully unstuffy, and a team who are meticulous but warm, we seek to exceed our...

  • Guest Relations

    1 week ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23059309 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** The Guest Relations Expert assists the Guest...

  • Guest Experience Expert

    7 months ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 23150006 **Job Category** Rooms & Guest Services Operations **Location** Protea Hotel Cape Town Tyger Valley, Uys Krige Drive Jip de Jager off ramp Ext 20, Cape Town, South Africa, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about...

  • Guest Experience Expert

    2 weeks ago

    Cape Town, South Africa Marriott International, Inc Full time

    **Job Number** 22209075 **Job Category** Rooms & Guest Services Operations **Location** AC Hotel Cape Town Waterfront, Dockrail Road Foreshore, Cape Town, The Western Cape, South Africa VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...