Spanish Speaking Customer Service
5 months ago
**you must have a valid work permit or be a SA **citizen **in order to apply**
**Duties include, but not limited to**:
- Processing and resolving of incoming and outgoing contacts in a multimedia environment
- Processing pertinent information into relevant databases
- Completion of tasks assigned during shift
- Customer relationship building and management as well as cross selling of products and services
- Problem solving tasks during shift
- Handling and taking full responsibility for customer related queries
- Excellent time management and adherence to schedule
- Performing extra tasks given by managers / shift supervisors as required
- This job description is not intended to be an exhaustive list of responsibilities. The job holder may be required to complete any other reasonable duties in order to achieve business objectives. _
**Essential Criteria**:
- Spanish first language - strong written and verbal communication skills
- **Valid work/residence permit for Cape Town, South Africa or Lisbon, Portugal**:
- Fluent in English; able to communicate effectively (read, write and speak fluently)
- Be available for 24/7 shift rotations
- Completed high school qualification
- 2 years’ work experience post qualification
**Desirable Criteria**:
- Be in a possession of a degree or a diploma advantageous
**Person Specifications**:
- Resilience
- Quality Focus
- Ownership & Accountability
- Organizing & Planning
- Critical Thinking
- Stress Tolerance
**Job Types**: Full-time, Permanent
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