Operations and Service Manager

3 weeks ago

Somerset West, South Africa H2O Somerset West Full time

An establish water purification company in Somerset West is looking for Operations and service desk manager to jAn establish water purification company in Somerset West is looking for Operations and service desk manager to join their team.

Duties, but not limited to:

- Managing daily schedules of field operatives for optimum efficiency.
- Route planning of field operative’s schedules.
- Being a team leader.
- Daily operational meetings with field operatives for feedback and delegation of new schedules.
- Managing sales and service desk.
- Taking telephone enquiries.
- Preparing quotations
- Sales support to shop and field sales representatives.
- Daily, weekly, and monthly reporting of productivity of field operatives.
- Managing and growing serving database and serving turnover.
- Overseeing of Maintenance dept
- Improve operational management systems.
- Customer service.
- Maintain constant communication with managers, staff, and vendors to ensure operations of the company run smoothly.
- Strive for efficiency of existing processes and procedures.
- Oversee materials and inventory.
- Preparing purchase orders.

Requirement and skills
- Proven work experience as an operations Manager and/or service desk representative.
- Outstanding customer service and sales ability.
- Be a good team leader and team player.
- Motivation of field operatives.
- Fluent written and spoken command of both English and Afrikaans.
- Outstanding administration and organizational skills.
- Attention to detail.
- Outstanding IT skills. MS office
- Experience with IQ retail software advantageous.
- Technical experience (aptitude) will be a great advantage but not essential.
- Experience in water purification will be an advantage but not essential.
- Marketing experience and knowledge will be a great advantage.
- Good business acumen.
- Excellent communication skills
- Valid driver’s license.

Other
- This is a full-time position.
- Remuneration is dependent on previous work experience, capabilities in upholding the company’s reputation for outstanding service and contribution to advancing the company in growth.oin their team.

Ability to commute/relocate:

- Somerset West, Western Cape: Reliably commute or planning to relocate before starting work (required)

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