Agent: Broker Support

5 months ago


Johannesburg, South Africa Palesa Mbali Group Full time

**Position**:
Agent: Broker Support

**Position Purpose**:
To assist the Key Account Officers with the general administration, queries, presentations, stand in for KAO at the pay points etc.

**Experience**:
1 - 2 years experience in the medical aid industry

**Qualifications**:
Matric

**Generic Objectives**:
Specific deliverables:
Operating Model:

- Ensure that payments were processed at correct rate and against available benefits
- Investigate all documentation, correct where required and link to member's records
- Analyse and correct incorrect payments and identify reason for non
- Provide comprehensive and accurate feedback to clients
- Identify system constraints and escalate accordingly
- Assist in Call Centre/other areas when required
- Ensure that quality control targets are met


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