Provincial Executive

**VACANCY ADVERT - PROVINCIAL EXECUTIVE**

**Job summary **- To lead a team of experienced insurance professionals to execute on the short term insurance strategy and drive sales, service and distribution network in line with the company's strategic objectives through efficiently and effectively delivering short term products & service to provincial customers and target market. This will include the achievement of product sales targets, service standards and the delivery of an excellent, consistent customer experience across all products & services at the lowest possible cost. The role will include the execution, reporting and growth of the provincial strategy in line with the overall strategic objectives.

**Duties and Responsibilities**
- Driving profitable sales volume of all Insure products
- Work closely with all stake holders to deliver excellent customer service for Province across products
- Achieve an excellent and consistent customer experience across the business
- Communicate the sales distribution strategic objectives, plan and operating model to stakeholders
- Enhance and/or transform the Province's integrated sales and service distribution channel capabilities
- Accountable for protecting existing business and lead cross-selling of all company Products
- Collaborate with the Human Capital Team to equip the sales and service teams through:

- Ensuring they have a deep knowledge of products and services and have a high customer service orientation
- Ensuring effective resourcing, development, performance management and retention plans are in place for sales distribution teams
- Implement the developed model to determine and monitor the cost of sales, including effectiveness of commission structures
- Ensure effective risk management and governance of the sales and distribution area
- Provides clear purpose, strategic direction and objectives to team members
- Sets, communicates and implements personal plans for team, assesses and manages performance of direct reports and supports indirect reports
- Ability to work across divisions, and integrate cross-functional initiatives, to achieve a collective vision
- Manage allocated sales budget through effective co-ordination of sales activities and behaviours, key accounts and expense budget.
- Communicate processes, control requirements, risk management frameworks and regulator requirements that impact the sales and services process; ensure understanding by all team members.
- Select and recruit suitably qualified talent in line with Employment Equity principles and company values.
- Ensure team members complete all required compliance exams and attestations within specified timeframes.
- Create a positive work climate and culture to energise employees, give meaning to work, minimise work disruption and maximise employee productivity.
- Develop, implement and manage a People Capability plan that ensures that the function has the human resources and skills required to deliver on the strategy.
- Identify, attract, appoint, grow, engage, reward and retain top talent to drive strategic execution. Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational values.
- Drive a culture that guides and directs best practice, fostering an environment of continuous learning, improvement and cohesiveness.
- Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
- Identify employee growth and development needs and schedule interventions to enable ongoing development, training and personal growth.
- Effectively manage performance within the team in order to ensure business objectives are achieved.
- Ensure that employees are effectively recognised and rewarded in line with organisational practice and governance set by the REM committee.
- Encourage innovation, change agility and collaboration within the team
- Provide authoritative, expertise and advice to clients and stakeholders.
- Build and maintain relationships with clients and internal and external stakeholders.
- Contribute to the process of negotiating objective and realistic service level agreements, monitor appropriateness and recommend adjustments.
- Define service and sales practices which builds rewarding relationships, encourages innovation and allows others to provide exceptional client service.
- Deliver on service level agreements made with clients and internal and external stakeholders in order to ensure that client expectations are managed.
- Make recommendations to improve client service and fair treatment of clients within area of responsibility.
- Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
- Implement and compile budgets to minimise expenditure in alignment with tactical delivery plans.
- Control the budget for area, including the authorisati