Customer Supply Chain Manager

2 weeks ago


Goodwood, South Africa AVI Limited Full time

**Indigo Brands**, based in Cape Town, is a subsidiary of AVI Limited (AVI). Leaders in personal care and beauty products including female and male perfumed body sprays, roll-on deodorants, body care, face care, colour cosmetics and liquid fragrances. Well-known brands include Yardley
- Bond Street, Gorgeous, Lace, English Blazer and Lenthéric -Hoity Toity, Solo and Masculin. Indigo’s brand portfolio is strengthened via the Coty distributor agreement that includes world-renowned brands such as Rimmel, Exclamation, Adidas and Sally Hansen.

An exciting opportunity exists for a **Customer Supply Chain Manager **at **Indigo Brands**, Cape Town. As the successful incumbent you will be responsible for leading and supporting the customer service team. Achieving Customer Service and Order processing deliverables and KPI’s aligned to business objectives. Ensure smooth running of CSC processes and procedures. Identify, evaluate and implement appropriate continuous improvement initiatives. Take overall responsibility for the Sales Order to Cash (SOTC) main process and systems, supported by the Business Process Analyst team. Work with various stakeholders to manage and improve infill, order and delivery conformance. Drive customer master data accuracy and timeous opening new customer accounts.

**Line Manager**: Distribution and Customer Operations

**Number of Direct Reports**: 6

**Job Specification**:
**Key Performance Areas**:

- Team Management
- Lead and support the Customer Supply Chain team in their tactical and systematic activities, Projects, problem-solving and decision making
- Continuous Improvement
- On-going focus on continuous improvement in the Customer Supply Chain department, from a business process and staff deployment perspective
- The achievement of Customer Service KPI’s
- Manage the Demand Control Process
- Reporting and Meetings
- Promotions

**Minimum Requirements**:
**Experience**:

- Minimum 3 years’ management experience in a customer supply chain environment
- Minimum 3 years’ experience in a customer service environment
- 2 years SAP SD experience

**Qualifications**:

- Bcom Degree majoring in Logistics/supply chain management or similar

***Additional Requirements**:

- MS Excel
- SAP

**Competencies**:

- Thinking Analytically
- Thinking Rationally
- Building Relationships
- Making Decisions
- Working together
- Working together
- Keeping Commitments
- Maintaining Productivity
- Persisting


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