Technical Service Representative

2 weeks ago

Goodwood, South Africa Motus Aftermarket Parts Full time

**Motus Aftermarket Parts** is searching for a **Technical Service Representative** to join the branch in **Cape Town**. The purpose of the position includes building relationships, offering technical support to the branch customer base, product analysis and compiling of technical reports.

**REQUIREMENTS**:

- Have a national technical certificate at N3 level, matric or equivalent.
- Must be a qualified motor mechanic or automotive machinist and must have been certified by The Olifantsfontein Test Centre or equivalent institution.
- Must have actively performed his/her trade for at least 5 years.
- Must have had some experience in a warranty control environment.
- Must possess the skills to perform detailed component analysis.
- Must have a high computer literacy level.
- Must be capable of formulating cohesive technical reports as well as management reports.
- Have above average communication skills.
- Must be able to develop a very good working relationship with people.
- Clear criminal check

**KNOWLEDGE, SKILLS AND ABILITIES**:

- Maintains effectiveness when experiencing major changes in personal work tasks or work environment; adjusts effectively to work within new work structures, processes, requirements, or cultures.
- Focuses and guides self and team members in accomplishing work objectives.
- Interacts with others in a way that gives them confidence in one’s intentions and those of the organization.
- Clearly conveys and receives information and ideas, through a variety of media, to individuals or groups in a manner that engages the audience, helping them understand and retain the message, and permitting response and feedback from the listener
- Identifies and understands issues, problems, and opportunities; compares data from different sources

**PERFORMANCE RESPONSIBILITIES**:

- Building relationships and offering technical support to the branch customer base.
- Product analysis and compiling of technical reports.
- In house product inspection and quality control at branch level.
- Work closely with sales and marketing staff at our branches.
- Liaise with national technical manager and compile monthly reports.
- Gather market feedback with regards to product range expansion.
- Respond timeously to all alleged product failures reported by customers
- Analyse and report on all alleged product failures reported by customers
- Analyse and report on all products returned by customers alleged as being faulty
- Regularly visit the Automotive Engineering customers in conjunction with the Branch Manager
- Regularly report to the National Technical Manager on findings relating to possible product faults and failures
- Monthly report to the Branch Manager on activities.
- to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; and takes action that is consistent with available facts, constraints, and probable consequences.
- Maintains stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
- Actively appreciates and includes the diverse capabilities, insights, and ideas of others and working effectively and respectfully with individuals of diverse backgrounds, styles, abilities, and motivations.
- Sets high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

**Equity Statement

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