Floor Manager

2 months ago

Pretoria, South Africa HotelJobs.co.za Full time

**Job Title: Restaurant Floor Manager**

**Job Summary**: The restaurant floor manager oversees the dining area and ensures efficient operations during opening hours. This role involves managing staff, resolving customer issues, maintaining cleanliness and organization.

**Responsibilities**:

- ** Staff Management**:

- Supervise and coordinate the activities of the dining room staff.
- Train new employees on restaurant policies, practices, and procedures.
- Schedule shifts and assign duties to servers, hosts, and support staff.
- Monitor staff performance and provide feedback and coaching as necessary.
- Address employee conflicts and conduct disciplinary procedures when needed.
- ** Customer Service**:

- Greet guests and ensure they receive prompt and personalized service.
- Handle customer inquiries, concerns and complaints in a professional manner.
- Ensure dining experience meets or exceeds guest expectations.
- Monitor table turnover and manage reservations to maximize seating efficiency.
- ** Operational Oversight**:

- Maintain cleanliness and organization of the dining area and service stations.
- Ensure compliance with health and safety regulations.
- Monitor inventory levels of dining supplies and equipment.
- Collaborate with kitchen staff to ensure timely and accurate preparation of orders.
- Oversee opening and closing procedures, including cash handling and reconciliation.
- Ordering & stock control
- Administration
- ** Team Leadership**:

- Foster a positive work environment based on teamwork and mutual respect.
- Motivate and inspire staff to deliver exceptional service.
- Lead pre-shift meetings to communicate daily specials, events, and service expectations.

**Qualifications**:

- Proven experience as a restaurant manager or similar role, preferably in a fast-paced dining environment.
- Strong leadership and organizational skills.
- Excellent communication and interpersonal abilities.
- Ability to manage and prioritize multiple tasks effectively.
- Knowledge of restaurant operations and industry best practices.
- Availability to work evenings, weekends, and holidays as needed.

**Education and Training**:

- High school certificate or equivalent; degree/diploma in Hospitality or related field is a plus.
- Certification in food hygiene and safety.

**Physical Requirements**:

- Ability to stand and walk for extended periods.

**Salary**:

- Salary range varies based on experience and location.

**Working Conditions**:

- Fast-paced environment with frequent interaction with customers and staff.
- Potential for stressful situations requiring calm and effective decision-making.

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