Customer Support Coordinator

1 week ago


Cape Town, South Africa DataTechRecruit Full time

Customer Support Coordinator (Aftersales) Sales/Account Mng

Cape Town - Western Cape - South Africa

Type: Onsite in Cape Town

**Salary**: Up to R18 000 pm CTC

**Responsibilities**:
Customer Support:

- Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.
- Provide technical support and troubleshooting guidance for ICT products or services.

Warranty and Service Management:

- Manage warranty claims and service requests, ensuring adherence to company policies and procedures.
- Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.

Issue Resolution:

- Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.
- Collaborate with other departments, such as technical support or sales, to resolve complex problems.

Product Knowledge and Training:

- Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.
- Develop training materials or guides to educate customers on self-service troubleshooting.

Documentation and Reporting:

- Generate reports on aftersales service activities and customer feedback for analysis and improvement.

**Requirements**:

- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Proficiency in ICT products, their functionalities, and troubleshooting methods.
- Strong problem-solving abilities and technical aptitude.
- Ability to handle multiple tasks efficiently and work well under pressure.
- A degree or relevant certification in ICT or a related field is advantageous.
- May involve occasional irregular hours or on-call duties, especially during critical issue resolution periods.



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