Customer Support Coordinator
7 months ago
Customer Support Coordinator (Aftersales) Sales/Account Mng
Cape Town - Western Cape - South Africa
Type: Onsite in Cape Town
**Salary**: Up to R18 000 pm CTC
**Responsibilities**:
Customer Support:
- Address customer inquiries, issues, and complaints related to post-purchase experiences promptly and professionally via various communication channels.
- Provide technical support and troubleshooting guidance for ICT products or services.
Warranty and Service Management:
- Manage warranty claims and service requests, ensuring adherence to company policies and procedures.
- Coordinate with technical teams or manufacturers to facilitate product repairs or replacements within warranty terms.
Issue Resolution:
- Investigate and resolve customer issues effectively, ensuring a positive resolution and customer satisfaction.
- Collaborate with other departments, such as technical support or sales, to resolve complex problems.
Product Knowledge and Training:
- Maintain up-to-date knowledge of ICT products, services, and updates to assist customers accurately.
- Develop training materials or guides to educate customers on self-service troubleshooting.
Documentation and Reporting:
- Generate reports on aftersales service activities and customer feedback for analysis and improvement.
**Requirements**:
- Excellent communication skills, both verbal and written, with a customer-centric approach.
- Proficiency in ICT products, their functionalities, and troubleshooting methods.
- Strong problem-solving abilities and technical aptitude.
- Ability to handle multiple tasks efficiently and work well under pressure.
- A degree or relevant certification in ICT or a related field is advantageous.
- May involve occasional irregular hours or on-call duties, especially during critical issue resolution periods.
-
Onboarding and Customer Support Coordinator
2 weeks ago
Cape Town, South Africa Frogg Recruitment Full time**Onboarding and Customer Support Coordinator - Cape Town** Our client is seeking an Onboarding and Customer Support Coordinator to join their team. You must have Software as a Service (SaaS) experience. You will be responsible for onboarding new customers and users and offering ongoing support on the app platform. **Minimum Requirements**: - 3+ years of...
-
German Speaking Customer Support Specialist
1 week ago
Cape Town, South Africa HR Support Full time**Duties & Responsibilities** - Liaise with other departments within the company as required to ensure accurate responses are provided to both customers and team members. - Ensure any required actions are quickly and accurately taken relating to the nature of the correspondence. - Ensure all required systems are kept updated with details of the customer’s...
-
Customer Services Coordinator Imports
7 months ago
Cape Town, South Africa SA - Liner Business - Customer Services - Cape Town - Imports Full time**Job Purpose** Ensure high quality customer service by delivering targets, objectives and customer. Pro-actively coordinate and manage our customer portfolio and build strong customer relationships within the import CS disciplines. Be an active participant in the continuous improvement of the department’s daily functions and procedures**.** **Primary...
-
German Speaking
2 weeks ago
Cape Town, South Africa HR SUPPORT Full time**Job Title**:_**German speaking**_ **IT Customer Support Specialist** **Westlake, Cape Town** **Salary above market related** **Message from our client**: We are a Cape Town based Start Up, providing business services to international clients. We have ambitious growth expectations, as we operate in the exciting and fast-growing field of online learning....
-
Customer Support Specialist
3 weeks ago
Cape Town, South Africa Daily Maverick Full time**Job Advert Summary**: **Customer Support Specialist (Entry-Level)** We are seeking a detail-oriented Customer Support Specialist to assist customers and ensure their inquiries are addressed efficiently and professionally. In this role, you will use tools like Freshdesk to manage and resolve customer support tickets, track issues, and coordinate solutions...
-
Customer Support Specialist
4 weeks ago
Cape Town, Western Cape, South Africa Emporium Human Capital Full timeJob Title: Customer Support SpecialistWe are looking for a highly skilled Customer Support Specialist to join our team at Emporium Human Capital.About the Role:This is an exciting opportunity for a motivated and customer-focused individual to work with clients in providing exceptional support. The successful candidate will be responsible for resolving...
-
Customer Support Executive
7 months ago
Cape Town, South Africa NCC Education Ltd Full time**Job Title: Customer Support Executive (Remote)** **Overview** To maintain and develop relationships with and deliver operational support to both current and new customers. To provide operational solutions/resolutions and training to our customers. **Job purpose** To be responsible for efficient customer service and support of Accredited Partner...
-
Senior Customer Relations Officer
1 week ago
Cape Town, South Africa ADvTECH Support Office Full time**Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...
-
Senior Customer Relations Officer
1 week ago
Cape Town, South Africa ADvTECH Support Office Full time**Overall Purpose of the Job** Under the supervision of the Head: Academic Operations and the Deputy Head: Academic Operations, the Senior Customer Relations Officer is responsible for ensuring that all student queries related to all aspects of the student experience are dealt with timeously and effectively by the Customer Relations Centre in line with the...
-
Personal Support Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWe are seeking a highly organized and experienced Personal Support Coordinator to join our team at West Coast Personnel. As an integral part of our operations, you will provide personalized support to our Managing Director and oversee various aspects of the company's activities.Responsibilities:Manage the company's calendar, ensuring accurate and up-to-date...
-
Customer Service Coordinator
3 weeks ago
Cape Town, Western Cape, South Africa West Coast Personnel Full timeWe are seeking a highly organized and motivated individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for providing exceptional customer service and support to our clients and internal teams.As a key member of our front desk team, you will be the first point of contact for visitors and handle various tasks such...
-
Customer Insights Coordinator
4 days ago
Cape Town, South Africa Clicks Group Limited Full time**Position Summary**: **Industry**:Wholesale & Retail Trade - **Job category**:Merchandising**Location**:Cape Town - **Contract**:Permanent**Remuneration**:Market Related - **EE position**:Yes**Brand**:Clicks Group**Introduction**: We are looking to recruit a Customer Insights Coordinator to work within our Merchandise Analytics department. The role will be...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Customer Support Analyst**: at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert, Inc. Full time**Customer Support Analyst **:at DigiCert Cape Town **ABOUT DIGICERT** We’re a leading, global security authority that’s disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world’s largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little...
-
Student Support Coordinator
4 weeks ago
Cape Town, Western Cape, South Africa Tower Group Full timeWe are excited to announce that Tower Group is seeking a Student Support Coordinator to join our team! As a key member of our administrative staff, you will play a vital role in ensuring the smooth operation of our student support services.The ideal candidate will be highly organized, with excellent communication and interpersonal skills. They will be able...
-
Support Coordinator
7 months ago
Cape Town, South Africa GVI Full time**Start Date**: ASAP **Location**: Hybrid**: - **GVI office in Westlake **and** remote working **Hours of work**:Flexible working hours, working shifts and alternating weekend 8.5 hours per day **Remuneration**:Basic R15 000 + Variable performance-based incentives Are you a naturally organized, detail-oriented, communicative team player who enjoys...
-
Support Coordinator
7 months ago
Cape Town, South Africa GVI Full time**Start Date**:ASAP **Location**:Hybrid**: - **GVI office in Westlake **and **remote working **Hours of work**:Flexible working hours, working shifts and alternating weekend 8.5 hours per day **Remuneration**:Basic R15 000 + Variable performance-based incentives Are you a naturally organized, detail-oriented, communicative team player who enjoys...
-
Customer Support/ Admin Assistant
2 weeks ago
Cape Town, South Africa StaffCentral Consulting Full time**Job Duties/Responsibilities will include**: Handle and coordinate active calendars Schedule and confirm installations and collections Ensure file organization based on office protocol Provide ad hoc support around office as needed Communicate with clients and other staff Matric Strong interpersonal, customer service and communication skills Ability...
-
Training and Customer Support Consultant
7 months ago
Cape Town, South Africa Emporium Human Capital Full timeCustomer Training Support Consultant (POS 24081)Somerset WestR 18 000 to R 23 000 per monthRequirements:Training or consulting experienceBachelor's Degree in Accounting or at least 3 years of bookkeeping experienceProficiency in Microsoft Word, and Outlook, PowerPoint and Accounting software packagesExcel proficiency intermediateCustomer service / support...
-
Customer Support Analyst
2 weeks ago
Cape Town, South Africa DigiCert Full time**ABOUT DIGICERT** We're a leading, global security authority that's disrupting our own category. Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to little things like surgically embedded pacemakers. We help companies...