E-learning Administrator

1 day ago

Johannesburg, South Africa AVI Limited Full time

**AVI LIMITED** is home to many of South Africa’s leading and best-loved brands Listed on the Johannesburg Stock Exchange and centred on the FMCG market, AVI’s extensive brand portfolio includes more than 50 brands. Our brands span a range of categories including hot beverages, sweet and savoury biscuits and snacks, frozen convenience foods, out-of-home ranges, personal care products, cosmetics, footwear, accessories, and fashion apparel. We have a well-developed Shared Services structure spanning: International, IT, Finance, Logistics, Marketing, Procurement and Field Marketing, which allows us to take advantage of our scale. Our single-minded purpose is our brands' growth and development.

An exciting opportunity exists for an **E-Learning Administrator **at **AVI Limited** in **Bryanston**, **Johannesburg**. The purpose of the role is to support the eLearning team to work more effectively and efficiently in order to provide high quality, industry-leading products. To reduce manual processes and repetition and provide great customer support in the use of our Learning Management System (LMS).

**Line Manager**: Skills and Transformation Manager

**Job Specification**:
**Key Performance Areas**:

- As the e-Learning Administrator, you will provide support within the e-Learning department, provide technical support to our internal customers, and administrate the Learning Management System (LMS)
- You will provide first line support on Learning Management System (LMS) issues and escalate these as necessary, ensuring that these are logged and resolved
- You will support the e-Learning design team in creating content and assessments as required, as well as uploading content and resources to the Learning Management System (LMS)
- You will handle the creation and maintenance of user accounts, reports, and other Learning Management System (LMS) admin duties
- You will be instrumental in the design and development of employee, line manager and HR reporting and dashboards according to business needs
- Any training for the business in terms of using the system effectively
- Communication and coordination both internally and externally as required
- Collaboration with all teams in HRS to provide the most cost effective and efficient solution for the business as a whole
- You will be keen to suggest improvements that will reduce the manual tasks and escalate issues, ideas and potential solutions within the wider Transformation and Skills Development team
- You will provide first line support to customers on the use of our Learning Management System (LMS) and online products. You will have excellent customer-focused communication skills
- The role involves a good level of IT knowledge and the ability to develop in competence to use new software quickly
- Generating progress reports on the system for unemployed and unemployed learners
- Inform manager on learners behind schedule, in order for the manager to address this with BU HR
- Liaising with provider on the recruitment of learners
- Communicate the EAP targets to provider and support the recruitment process with the provider for unemployed learners
- Ensuring unemployed learners are registered with the relevant SETA
- Administer the process together with the provider of registering employed learners with the SETA
- Uploading of credits onto the system for all leaners on learnerships
- Track and administer implementation plans for learnerships
- Centralized contact for provider queries
- Maintain and develop relationships with existing customers
- LMS administration tasks
- Testing and QA to ensure all online products and services are up to the required AVI standards
- Log performance issues and change requests on all online products
- Create and maintain LMS internal and external user accounts in line with customer requirements Invoicing to customers with regard to online product purchasing if required
- Reporting on usage, statistics and general product analysis
- Creating online assessments and training solutions
- Assisting and implementing design ideas and upgrades
- Creating and monitoring online surveys / feedback forms

**Minimum Requirements**:
**Experience**:

- Minimum 2 years’ Moodle / LMS administration experience

**Qualifications**:

- Matric / NQF 4
- Higher Certificate / Diploma Business Administration would be advantageous

**Additional Requirements**:

- SAP T&E
- Moodle Learning Management System
- Microsoft Package

**Competencies**:

- Planning & Organising
- Attention to Detail
- Meeting Deadlines
- Minimising Risk
- Staying Composed
- Documenting Facts
- Articulating Information
- Maintaining Productivity

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