Personal/admin Assistant: Motor Claims

5 months ago

Johannesburg, South Africa Santam Full time

Who are we?
Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on our delivery of Insurance Good and Proper. What will you do?
A position for a Personal/Admin Assistant to the Head of Motor Claims exists, based in Auckland Park
The incumbent will play a key role in supporting the Head of Motor Claims as well as the wider Motor Manco team.
The incumbent will be required to handle highly confidential documents and information requiring utmost discretion. Principle Accountabilities Include:
1. Administrative support
- Expense management for the team. This includes monitoring budget spend including the preparation of the budget and handling budget related queries, preparing and lodging expense accounts and claims for payment and administrative purposes.
- Gathering information and conducting background research, follow-up, preparing of summaries, basic analysis as and when required
- Office asset management and maintenance of asset register for the team (e.g. laptops). This includes stationary management (inventory maintenance and requisition), maintaining of office systems, data management and filing, organograms and mailing and teams lists.
- Diary management. This includes timeous and accurate scheduling of meetings ensuring that venues and appropriate facilities have been arranged as needed as well as following up on diary requests to ensure appropriate and constructive allocation of time.
- Function organizing and management, such as strategic sessions and various team events, including venue hire and all logístical aspects and catering associated with such events.
- Screens phone calls, enquiries and requests
- Assist with Ad hoc requests as needed by the Motor Claims team

**2. Travel Co-ordination**:

- Co-ordinate travel arrangements for Head of Motor and broader Motor Claims team as needed
- Ensure adherence to Santam group travel and procurement policies

3. Assist with team communication initiatives
- Minuting meeting action items, track progress and follow up on delivery
- Responsible for maintaining the team intranet (Sharepoint, Confluence and MS Teams) site with updated documents, policies, communication, team detail
- Distribution of all team communication
- Arrangement of team engagement sessions and functions
- Maintain team contact list

4. General Administration
- Maintain access to specific systems on instruction from authorised individuals (e.g. to budget system)
- Administrative support for new employee appointments which includes arranging access to systems, computer equipment, parking and arrange introductory meetings
- Administrative support for staff resignations to ensure all aspects of our HR policy are adhered to in this regard
- Ensure that office area is in order/ neat; ensuring that maintenance is arranged when required

Qualification
- Relevant tertiary qualification Knowledge
- Administrative support capabilities
- Project and/or process management skills Experience
- Preferably 5 years’ experience as an Administrative/Personal Assistant in a corporate team and/ or responsible for supporting senior management
- Evidence of experience in engagement with key business and external partners across all levels (including senior levels) on behalf of the line manager and area is recommended Skills
- Computer literacy and efficiency (Advanced Excel, Word, PowerPoint and Sharepoint)
- Ability to self-teach and master Confluence and MS Teams
- Strong co-ordination, organisational and planning skills
- Excellent interpersonal, communication and networking skills
- Results orientated, pro-active and deadline driven
- High stress tolerance : Ability to operate under pressure
- Strong quality and client service orientation
- Sound analysis skills
- Confidentiality
- Ability to ‘think-out-of-the-box’ / lateral thinking
- High initiative/self-starter/proactive and anticipate requirements
- Professionalism, excellent judgement, use of discretion, prioritisation and problem solving abilities
- Ability to work and make decisions independently
- Valid motor vehicle licence (own reliable vehicle essential) Competencies
- Collaborates - building partnerships and working collaboratively and inclusively with others to meet shared objectives
- Client focus - building strong client relationships and delivering client centric solutions
- Drives results - consistently seizing opportunities and achieving results even under tough circumstances
- Flexibility and adaptability - rebounding from setbacks and adversity when facing difficult situations
- Cultivates Innovation - Creating new and better ways for the organisation to be successful
- Planning and organising
- Situational adaptability
- Interpersonal sav

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