Manager - Service Administration - Mb Sandton

2 months ago

Johannesburg, South Africa Motus Corporation Full time

**KNOWLEDGE AND SKILLS**:

- ** **Ability to control resources at a level commensurate with profit requirements and enhanced customer relations.
- Ability to maximize departmental profitability through the sale of labour.
- Supervision of staff, management of performance, discipline and other staff management related functions.
- Ability to ensure service department achieves budget objectives through daily, weekly and monthly monitoring and control of accounts, operating controls and composite figures.
- Ability to ensure efficient operation of the service department through efficient labour utilization, productivity and sales.
- Ability to ensure excellence in customer service.
- Ability to maintain effective control of expenses through monthly examination of management accounts to ensure expenditure for the Service Department is in line with budgeted labour sales.
- Work In Process reporting
- Cash Sales reporting
- Switch board Process
- Booking Process
- Costing / Claiming process.
- Parts return / Part disposables process
- Document filing, storage, and archiving process
- Service Debtors & Creditor queries
- Allocations of Warranty recon and following up on discrepancies
- Compliance / Risk
- General Administration

**Position Overview**:
To assist management by providing unlimited customer service to service customers ensuring a positive customer experience is achieved. Ensuring the highest standard of courtesy and efficiency in customer contact and communication.

**Specific Role Responsibilities**:
**APPLICATION REQUIREMENTS**:

- Applications should be accompanied by an up-to-date CV indicating achievements, knowledge, skills and qualifications.

**Qualifications and Experience**:

- Matric
- A minimum of 3 years Service Admin Manager’s experience is essential.
- Mercedes Benz of SA Management Certification will be an added advantage.
- Mercedes-Benz Product Knowledge a **MUST**.
- Valid Driver’s License C1, EC will be an added advantage.
- Fully computer literate.
- Kerridge experience will be beneficial.

**Skills and Personal Attributes**:

- Integrity
- Team work
- Negotiation skills
- Follow through skills
- Self-driven and resilient
- Customer responsiveness
- Ability to cope with pressure
- Interpersonal skills (emotional maturity / cross functional collaboration)

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