Client Services Representative
7 days ago
Client responsible and liaison to manage clients' shipping requirements for the clients that have been allocated to your portfolio. Ensure that all client’s needs are met pertaining to any work undertaken by the company. Clients need to be kept updated on the status of their shipments and any problems addressed speedily so as to have no or mínimal impact on clients.
**DUTIES**
**Shipment booking and Co-ordination**
Liaise with the Client Services department and Trade Lane to coordinate the booking and loading of shipments. Relay information to supplier’s offices/trade lane relating to pending orders to establish the ready date.
Monitor daily closer to the ready date to ensure cargo is collected on a ready date.
All info needs to be cross communicated to this person to ensure delegated work had been executed.
Hand over shipment information as and when the documents are received to operations and continue monitoring.
**Estimates**
Create estimate links to Estimates.
Quality checks prior to sending estimates to the client.
Send estimates to clients.
**Queries**
Query Resolution and assist all departments as well as clients to resolve any query pertaining to a client in your portfolio speedily.
Develop and provide clients according to the monthly/quarterly KPI’S.
Secure extension business from existing accounts.
Assisting with the recovering outstanding payments
Presentation of Up and Down trade report on a monthly basis
Shipment report to be sent daily
**Experience and Qualifications**:
Matric or equivalent of Senior certification
High level of Computer literacy
All modes - Air, Ocean & Road
Minimum of 5 years experience in Freight Forwarding & Clearing
Minimum of 2 years of Client interfacing experience
**Training**
Induction
Quality Training
**Job Types**: Full-time, Permanent
Pay: R22,000.00 - R29,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 4 years (required)
- Freight Forwarding & Clearing: 4 years (required)
- Client interfacing: 1 year (required)
- All modes - Air, Ocean & Road: 1 year (required)
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