Business Practice Specialist

3 months ago

Midrand, South Africa MSD Full time

We partner with the business to ensure we maintain our company’s values and high ethical standards, comply with the law, protect our people and enhance our reputation. We strive to foster an environment that is inspiring, supportive and diverse

**Description**

The role of Business Practice Specialist will focus on supporting the execution of Compliance programs in South Africa and Sub-Saharan Africa. The role requires an individual with experience In Policy and Compliance Simplification, Policy and Compliance Task Force, Enterprise Risk Management; and Patient Program process management (including data and/or systems).

In close partnership with the Business Practice Manager, leadership team and above market stakeholders, the Business Practice Specialist is required to develop innovative, simplified solutions that make compliance monitoring more effective. They will be responsible for identifying opportunities for process improvement, innovation and systems enhancements or upgrades.

The Business Practice Specialist is expected to provide independent, expert assurance and guidance to mitigate business risks, prevent violations and remediate concerns, instill knowledge and values that guide ethical business decision making.

**Accountabilities**

**_ Key Responsibilities Include (but not limited to):_**
- Help support efforts to drive high level awareness, understanding and implementation of our Company’s Values and Standards, Corporate and Compliance Policies, Standard Operating Procedures and Guidance in South Africa and Sub-Saharan Africa.
- In collaboration with the above market compliance team and local leadership team, help coordinate, and oversee implementation of new and evolving compliance frameworks affecting the commercial business and other support functions.
- Serve as custodian of all business-related policies and procedures that include compliance controls, in close collaboration with the cross-functional teams and above market stakeholders.
- Help support consistent and effective compliance standards in the organization.
- Support the effective implementation and operation of tracking / monitoring systems and compliance programs (for instance, Pulse, Hiperos, certifications, others).
- Facilitate or participate in cross-divisional governance meetings (as needed) to help ensure alignment.
- Act as a compliance liaison for the alliance partners operating in Sub-Saharan Africa markets where our company has a commercial footprint, by communicating and sharing best practices and standards.
- Successfully partner with the Business Practice Manager and leadership team to make effective execution decisions, help solve complex compliance challenges with input from all appropriate stakeholders and escalating risks/issues as needed.
- Support the implantation of processes utilizing improvement methodologies

**System Administration**
- Partner with internal Business Operations to oversee system design and configurations to enable proper and effective recording and controls.
- Maintain appropriate documentation in accordance with standards.
- Understand the business process and objectives to enable configuration decisions.
- Engage cross-functionally to develop, test and implement plans, drive results and resolve issues; using ability to assess and course correct when necessary
- Accountable for systems governance such as access management.
- Partner with internal Business Owners, Customer Solutions and Learning & Development (where needed) to assist in the development of compliance training materials and execution resources.

**REPORTING**
- Works with country leadership team, Country Compliance Committee and above market stakeholders on key compliance metrics,
- Ensures that the organisation (“Scorecard”) metrics are communicated and tracked.
- Drives implementation of the scorecard objectives.
- May facilitate, coordinate, train key stakeholders on compliance monitoring activities (e.g. small meetings spot check, Aggregate Spend Tracking, adherence with annual certifications, Third Party due diligence, etc.);
- Present metrics and monitoring reports to the Country Leadership team.
- Provide monthly country compliance update to the above market Compliance team.
- Will be responsible for conducting market self-assessments and expected to participate in market audits.
- Monitors, tracks and evaluates all scientific activities managed by the Commercial team and Medical Affairs.

**RISK ASSESSMENT**
- Will support the facilitation of the Market ethics and compliance risk assessment process under the direction of the Local and Regional Leadership Team,
- Reports out results to the Local and Regional Leadership Team
- Follows up on defined actions to ensure timely completion and mitigation of identified risks.

**Country Compliance Committee (CCC) and Other Local Committees**
- Will co-chair the country compliance committee meeting
- Required to actively identify and address compliance issues
- Dev

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