Front Office/ Rooms Manager
5 days ago
**An Upmarket Business hotel in Cape Town is requiring a strong Front Office Manager with some rooms division experience to be groomed into a Deputy General Manager role. ROOMS/FOM is key here**
**THIS IS A LIVE OUT POSITION - FACE TO FACE INTERVIEWS IN CAPE TOWN ONLY**
**Key Areas of Responsibility**:
**General Management, HR & IR processes, Rooms Division Management**
**Prerequisites**:
- ** Minimum of 5 Years as a FRONT OFFICE MANAGER in a 4/5 Star Hotel**:
- Human Resources knowledge and assisting with recruitment and enforcing the in-house disciplinary code
- Excellent knowledge in Rooms Division Departments
- Exposure to Financials and Revenue from all Hotel Departments
- Has an excellent eye for attention to Detail Is firm and assertive and can make good business decisions
- Can Implement High Standards, Procedures and Structures
- Must be savvy on Word, Excel, PowerPoint, Training Is a Team Leader and earn respect from a dedicated team at the hotel
- Own transport is essential for this position
- Must be able to communicate in English & Afrikaans writing and speaking
- Person of sober & honest habits.
- Prepared to take a random Drug, Alcohol or Poly Graph test should the company require this to be done
- Extensive hands-on experience
- Available to work when needed, including weekends, holidays, and nights.
- Not a Clock-watcher
- CAN-DO attitude
- Willing to be Flexible to the work environment
- Good communication skills to find out exactly what your guests require
- Personal charm on dealing with guests telephonically & face to face DUTIES AND RESPONSIBILITIES:
- Assist the General Manager in the day to day running of the hotel.
- Greets and assists all hotel guests with day to day operations.
- Do Duty Manager shifts when required.
- Assists in arrival & departures at the reception desk.
- Checks cleanliness of hotel and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
- Responsible for accurate and professional shift handovers.
- Prepares and checks all arrivals and assists should a guest need to be escorted to their room.
- Co-ordinates with all departments concerned in order to maintain smooth day to day operations in the hotel.
- Checks groups in, ensure switchboard carries out professional & appropriate wake up calls to guest that request this service.
- Handles guest complaints and other related daily problems and reports back to the General Manager on all such matters.
- Assists reception, business centre, cashier, concierge and porters during a busy shift.
- Attention to detail is very important in this front line position.
- Authorizes charges to be made for late room departures.
- Promotes and maintains good public & staff relations.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
- Fulfilling the role as General Manager in the absence of the General Manager
- Planning maintenance work, events and room bookings.
- Conducts and ensures the staff are neat of appearance as well as correct attitude and behaviour, discusses problems that encountered during their shift.
- Need to be able to think quickly on your feet and make decisions with problems come up.
- Ensure full compliance to Hotel operating controls, policies, procedures and service standards.
- Ensure all decisions are made in the best interest of the hotels and management.
- Coordination with HOD's for the execution of all activities and functions.
- Overseeing and managing all departments and working closely with department heads on a daily basis.
**Must have previous management experience Small Luxury Hotels, strong FOM or rooms division background preferred.
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