Ticketing Supervisor
4 months ago
**Company Description**
Our company, with offices in Germany, Portugal, South Africa, and Belgium, is revolutionizing the holiday booking process. By partnering with leading global brands, we are developing an advanced AI-driven tour operator platform. This innovative platform enables travelers to tailor their holiday experiences, offering freedom from the limitations of traditional pre-packaged trips. Be part of our mission to transform the travel industry
We're looking for an experienced Ticketing Supervisor with advanced customer service experience, people management and problem solving skills, strong analytical background, high level of GDS knowledge and of course the ability to communicate effectively with customers, team members and other partners.
The Ticketing Supervisor is responsible for overseeing the daily tasks of the Ticketing team, focused on new bookings and Schedule changes. This role includes communicating customer service objectives to Travel Agents, compiling data to make assessments of their team’s progress and coordinating with upper management to find ways to enhance the customer service objectives among employees.
Position reports to the Frontline Senior Manager, Head of Operations.
**What you will do in this role**:
- Promote excellent performance by leading the team and supervising the daily
operations of the department
- Organize and inspire the team to work towards common goals, while establishing an
environment of trust and empowerment to help them maximize their efficiency &
productivity
- Ensure high quality services is offered
- Clearly set & communicate targets and use data to monitor & measure the team’s
performance
- Develop, implement new or improve existing business policies/processes to improve
the services offered
- Anticipate and manage risk and attend employee issues
- Ensure clarity around priorities and goals based on the organization's objectives
- Identify, develop and hire new talent
- Investigate and handle escalated, complex cases to ensure proper resolution
- Communicate with the upper management & deal with difficult stakeholders
**What you need to be successful n this role**:
- At least 4 years of similar working experience in a fast-paced customer support environment
- Excellent interpersonal and leadership skills
- Fluent/Native level in English
- Experience working with demanding targets and tight deadlines
- Results-driven approach to problem-solving
- Process-oriented analytical thinking with the ability to extract information from data
- Location in Capetown (South Africa)
- High level of GDS knowledge (Amedeus mandatory requirement)
- Self-motivated, tactful, creative and strategic thinker.
**Benefits**
The opportunity to work in a highly paced environment
Hybrid employment model
Excellent salary
Bonus performance scheme.
Ability to commute/relocate:
- Cape Town, Western Cape: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- travel and tourism industry: 1 year (required)
- relevant: 2 years (required)
Application Deadline: 2022/11/30
-
Parking Supervisor
5 months ago
Cape Town, South Africa CTICC Full time**The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas) **Reporting to the**: Parking and Logistics Manager **Key responsibilities will include but are not limited to**: **1. Managing and control of traffic flow around the CTICC** - The management and control of ergonomic flow of traffic...
-
IT Service Desk Supervisor
5 months ago
Cape Town, South Africa Collinson Full timeCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...
-
Concierge Supervisor
3 weeks ago
Cape Town, South Africa Hilton Full timeConcierge Supervisor A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel,...
-
Concierge Supervisor
3 weeks ago
Cape Town, South Africa Hilton Worldwide, Inc. Full timeJob Description - Concierge Supervisor (HOT0B1NP) Job Number: HOT0B1NP Work Locations: Canopy by Hilton Cape Town Longkloof, c/o Kloof Street & Park Road, Garden, Cape Town 8001 A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local...
-
Duty Station Supervisor
5 months ago
Cape Town, South Africa FlySafair Full timeWestern Cape, CPT - CBD - (Market related) Safair Operations, operating as FlySafair, has a vacancy for a **Duty Station Supervisor **at our **O.R Tambo Inernational Airport **base **. **The successful applicant will report to the ** Manager: Airports.** **REQUIREMENTS**: - Grade 12; - Travel Degree or Diploma will be an advantage. - 2-4 Years...
-
Parking Controller
5 months ago
Cape Town, South Africa CTICC Full time**The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas). **Reporting to the**: Parking Supervisor **Key responsibilities will include but are not limited to**: **1. Managing and control of traffic flow around the CTICC** - The management and control of ergonomic flow of traffic around the...
-
Sales Associate/jewelry Associate Onboard Cruise
5 months ago
Cape Town, South Africa Portside Consulting Full timePresent a unique retail experience at sea enhanced with excellent customer service, while achieving or exceeding budgeted financial goals. - Understanding the importance of customer service; having the ability, commitment and willingness to excel in delivering outstanding service to our guests.Motivation and initiative to excel in all aspects of job duties...
-
Service Centre Advisor
5 months ago
Cape Town, South Africa Collinson Full timeCollinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...
-
1st Line Service Desk Analyst
4 weeks ago
Cape Town, South Africa Kocho Full time**Main Responsibilities**: - Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain...
-
Junior Admin Fla
5 months ago
Cape Town, South Africa Computacenter Full time**Location**: Cape Town | **Job-ID**: 207218 | **Contract type**: Permanent | **Business Unit**: Field & Lifecycle Services **Description**: Role Purpose: Roles at this level works under supervision and priorities, Own workload and ensure tasks are completed within agreed timescales. **Accountabilities**: - Gather information required to raise...
-
Back-office Senior
5 months ago
Cape Town, South Africa Lead Capital Group Full timeROLE PURPOSE: The primary purpose of this position is to aid and assist management with daily tasks and responsibilities catering to the department as a whole. The specifics will be listed below. The senior will also dually function as an agent. KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE Senior: - Monitoring all incoming tickets within the department,...
-
Maritime Security Specialist
2 weeks ago
Cape Town, Western Cape, South Africa MSSA Maritime Security SA (Pty) Ltd Full timeJob Title: Maritime Security SpecialistWe are seeking a highly skilled and experienced Maritime Security Specialist to join our team at MSSA Maritime Security SA (Pty) Ltd.Key Responsibilities:Operate and monitor Closed-Circuit Television (CCTV) and Surveillance security systems.Promptly report any Safety, Security, or technical matters and create...
-
Die-cutting Operator
6 months ago
Cape Town, South Africa Colourtone Aries Full timeThe position of die-cutting operator will require high quality output at maximum productivity levels set out by the company. Experience of debossing, embossing would be advantages. Five+ years of experience in operating a die cut machine (BOBST) Set up, operate all die cut equipment. Ability to communicate effectively with supervisors, managers, co-workers...
-
Mechanical Maintenance Specialist
1 month ago
Cape Town, Western Cape, South Africa Life1 International FZ-LLC Full timeJob Title: Mechanical Maintenance SpecialistWe are seeking a highly skilled Mechanical Maintenance Specialist to join our team at Life1 International FZ-LLC. The successful candidate will be responsible for ensuring the smooth operation of our mechanical systems and equipment.Key Responsibilities:Communicate with supervisors and superintendents to monitor...
-
Parking Warden
2 months ago
Cape Town, South Africa CTICC Full time**The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas) **Reporting to the**: Parking Supervisor **Key responsibilities will include but are not limited to**: - Daily checks of all parking systems in the morning to ensure that the machines are ready for the day - Assist CTICC visitors to...
-
Service Consultant
5 months ago
Cape Town, South Africa Motivity (PTY) Ltd Full time**BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...
-
HR Operations Supervisor
1 week ago
Cape Town, South Africa Fujairah Talent Search Full time**QUALIFICATIONS & EXPERIENCE** - Driver’s License (mandatory) - Prior experience working in HR - Experience working in accommodation management, inventories or Events management is a plus. - Experience working in a VVIP private facility. - Prior experience working with people from various nationalities. **KEY SKILLS/KNOWLEDGE** - Capable of learning and...
-
ITIL Certified IT Manager
4 weeks ago
Cape Town, Western Cape, South Africa People Dimension Full timeJob Title: ITIL Certified IT ManagerWe are seeking an experienced ITIL certified IT Manager to join our team at People Dimension.Key Responsibilities:Monitor daily Backlog and coordinate repair activities with technicians.Manage technical escalations and raise technical tickets with vendors.Coordinate customer escalations with vendor customer relationship...
-
ITIL Certified IT Manager
1 month ago
Cape Town, Western Cape, South Africa People Dimension Full time{"title": "ITIL Certified IT Manager", "description": "Job SummaryWe are seeking an experienced ITIL certified IT Manager to join our team at People Dimension. The successful candidate will be responsible for managing and leading a team of technical support professionals to deliver exceptional customer service and support.Key ResponsibilitiesMonitor daily...
-
Mobile Crane Operator
1 month ago
Cape Town, South Africa Darragh Mc Ardle Engineering Ltd ta Cavan Roofing & Engineering Full timeWould you like the opportunity to live and work in Ireland **Location**:Sites based Your primary responsibility will be to operate a 60-ton mobile crane safely and efficiently to assist in lifting and positioning heavy formwork materials and equipment. Precision, safety, and teamwork are crucial aspects of this role. **Key Responsibilities**: - Operate...