Ticketing Supervisor

Company Description With offices in Israel, Germany, Portugal, South Africa and Belgium, this company is changing how people buy holidays. They have partnered with some of the most innovative global brands, and are building the world’s leading AI enabled tour operator platform, which allows travellers to customise their holiday experience and break free...

**The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas) **Reporting to the**: Parking and Logistics Manager **Key responsibilities will include but are not limited to**: **1. Managing and control of traffic flow around the CTICC** - The management and control of ergonomic flow of traffic...

3years - Daily monitoring of the reports generated by the Realtime agents for; - Calls taken - Case, FCR, follow up - Chats Resolved/Unresolved (Social Media) - Agility Tickets Resolved/Unresolved (Agility Support, FCR, Follow up tickets) - Work with Realtime agents to ensure all the reporting required is in place - Ensuring Overtime, Shift and Leave...

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

Concierge Supervisor A Concierge Supervisor serves as a key point of contact for Guests and VIP Guests throughout their stay at the hotel, providing information about the hotel and the local vicinity. **What will I be doing?** A Concierge Supervisor will serve as a key point of contact for Guests and VIP Guests throughout their stay at the hotel,...

**The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas). **Reporting to the**: Parking Supervisor **Key responsibilities will include but are not limited to**: **1. Managing and control of traffic flow around the CTICC** - The management and control of ergonomic flow of traffic around the...

Present a unique retail experience at sea enhanced with excellent customer service, while achieving or exceeding budgeted financial goals. - Understanding the importance of customer service; having the ability, commitment and willingness to excel in delivering outstanding service to our guests.Motivation and initiative to excel in all aspects of job duties...

As a Supervisor and part of the Cinema management team, you will provide support to the Cinema manager in the profitable and effective operation of the cinema to ensure smooth running of the daily operations. Ensure that all policies and procedures are followed correctly relating to operations, stock, HR and Marketing with a specific focus of the possible...

Collinson Group is a global leader in driving loyalty and engagement for many of the world’s largest companies. Predominantly through the provision of travel related benefits within a market leading digital travel ecosystem. The group offers a unique blend of industry and sector specialists who together provide market-leading experience in delivering...

**Main Responsibilities**: - Fully understand the service KOCHO has been engaged to deliver in line with ITIL Framework. - Develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and business issues. - Provide a single point of contact for end users support using all contact mediums. - Develop and maintain...

**Location**: Cape Town | **Job-ID**: 207218 | **Contract type**: Permanent | **Business Unit**: Field & Lifecycle Services **Description**: Role Purpose: Roles at this level works under supervision and priorities, Own workload and ensure tasks are completed within agreed timescales. **Accountabilities**: - Gather information required to raise...

ROLE PURPOSE: The primary purpose of this position is to aid and assist management with daily tasks and responsibilities catering to the department as a whole. The specifics will be listed below. The senior will also dually function as an agent. KEY ACCOUNTABILITIES. RESPONSIBILITIES OF ROLE Senior: - Monitoring all incoming tickets within the department,...

**Guest Services Manager On board Cruise Ships**: To consistently deliver the highest standard of customer service to all guests visiting Guest Service. This includes coordinating resolution activities capturing relevant details into the shipboard capturing system ensuring complete guest satisfaction with all concerns documented. **Primary Function**: To...

Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required; - Assist customers when there are flight disruptions and/or cancellations; - Handle and safeguard of confidential information; - Address any complaints in a professional and timeous manner; -...

The position of die-cutting operator will require high quality output at maximum productivity levels set out by the company. Experience of debossing, embossing would be advantages. Five+ years of experience in operating a die cut machine (BOBST) Set up, operate all die cut equipment. Ability to communicate effectively with supervisors, managers, co-workers...

**The main purpose**: Responsible for assisting in managing the traffic in and out, and around the CTICC (Parking Areas) **Reporting to the**: Parking Supervisor **Key responsibilities will include but are not limited to**: - Daily checks of all parking systems in the morning to ensure that the machines are ready for the day - Assist CTICC visitors to...

**BRIEF OVERVIEW OF THE ROLE** **Query and service request management** - Regular and frequent updates to clients as per standard operating procedures (SOP) - Adhere to escalation management processes and procedures Quality Standards - Monitor and control the daily processing of administrative documentation as per processes, policies and systems defined...

**QUALIFICATIONS & EXPERIENCE** - Driver’s License (mandatory) - Prior experience working in HR - Experience working in accommodation management, inventories or Events management is a plus. - Experience working in a VVIP private facility. - Prior experience working with people from various nationalities. **KEY SKILLS/KNOWLEDGE** - Capable of learning and...

**Location**: Cape Town | **Job-ID**: 211211 | **Contract type**: Permanent | **Business Unit**:Field & Lifecycle Services **Description**: Roles at this level works under supervision and prioritise own workload and ensure tasks are completed within agreed timescales. **Accountabilities**: - Gather information through relevant business systems/tools to...

**Key Responsibilities**: - Plan, monitor and manage call centre staff’s workload and performance linked to KPI’s. - Staff training, motivating, PDDs, ER. - Drive a happy working team. - Resource planning in peak that includes outsource staffing. - Basic HR tasks linked to attendance system. - Voice recording quality checks with call agent coaching. -...