Operations Executive
2 days ago
**Reporting to**: Chief Operations Officer
**Job Purpose**: To lead and develop a working relationship with clients, taking responsibility for the development of strategic action plans. Creating growth with clients through better recoveries, regular accurate reporting, monthly face-to-face meetings and ad hoc interactions optimizing recovery profits. Ensure compliance of legal/contractual obligations (SLA's), system integration effectiveness, and operational system configuration with the goal to maximise Nimble Groups goal to be the clients #1 vendor.
**Location**: Sandton, Johannesburg
**KEY PERFORMANCE AREAS**:
Under the management / direction of the Chief Operations Officer, the Operations Executive will have the following responsibilities (including but not limited to):
- Portfolio management
- Coordinate resources to ensure profitable success through improved revenue
- Collections performance against the overall target (Client vs. Nimble)
- Maintain and improve client recoveries; identifying and resolving problems; preparing/monitoring action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs
- Prepare call centre performance reports by collecting, analysing, and summarizing data and trends
- Maintain professional and technical knowledge by tracking emerging trends in call centre operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Growth of new business
- Finding opportunities to grow the business within every client - generating leads and prospects
- Excel in client service delivery adding to goal of business growth
- Create / manage client relationships
- Be the #1 service provider to clients
- Understanding the clients expectations/ targets and portfolio through regular interactions and analysis of existing data and trends
- Data management
- Risk mitigation (client and employee)
- Actively identifies and communicates areas of risk
- Implements risk management initiatives
- Invests in succession planning
- People management
- Accomplish call centre human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counselling and disciplining employees; administering scheduling system; communicating job expectations; planning ,monitoring ,appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Identify individual and team learning and development needs and plan to meet these in conjunction with learning and development staff.
- Drive the operational Productivity/Quality control/Performance management
- Service excellence
- Effective management of internal and external relationships
- Develop and maintain positive working relationship with co-workers and external stakeholders
- Contributes to team success
**REQUIREMENTS**:
- BA / BComm in Business Management preferred
- Minimum 7 years working experience in a senior management role in recoveries (Banking, Retail or External Debt Collector)
- Management reporting experience
- Client Liaison experience essential
- Vendor management experience
- Exposure to handling of challenging operational issues in a collections environment
- Experience in managing teams in excess of 80 staff
- Experience in strategy design and execution
- Dialler experience advantageous
- High level computer literacy & efficiency
- HR / IR experience
**SKILLS**:
- Strong communication skills - business writing and verbal
- Strong financial and business acumen
- Contract negotiation skills
- Results driven
- Proactive management approach
- Strong analytical skills
- Tenacity to drive initiatives through to completion
- Positive attitude
**NB**:
**This appointment will be made in line with the Nimble Group Employment equity plan.
-
Executive Operations
7 months ago
Johannesburg, South Africa Edge Executive Search Full timeTakes full accountability to ensure that all strategic, critical & other facilities as defined by the customer meet business as well as contractual needs. Our client within the facilities industry is looking for an Executive Operations to join their team. **REQUIREMENTS**: - Degree or B-Tech in Engineering / FM Qualification/ Management degree (EDP, MBA...
-
Operations Manager
1 month ago
Johannesburg, Gauteng, South Africa Gerald Lilian Executive Appointments (GLEA) Full timeAt Gerald Lilian Executive Appointments (GLEA), we are looking for an experienced Operations Manager to execute small to medium-sized projects across various departments.Job Description:We offer a competitive salary of R 450,000 - R 550,000 per annum, commensurate with experience and qualifications. About the Role:The successful candidate will be responsible...
-
Inbound Tour Operations Manager
3 weeks ago
Johannesburg, Gauteng, South Africa Executive Placings Full timeExecutive Placings is seeking an experienced Inbound Tour Operations Manager to join their team in Sandton. Estimated salary: R750,000 - R950,000 per annum.This role involves overseeing the reservations process, handling bookings, and ensuring guest budgets are met.The ideal candidate will have a strong passion for delivering service excellence, a good...
-
Travel Operations Specialist
2 weeks ago
Johannesburg, Gauteng, South Africa Executive Placings Full timeJob DescriptionInbound Destination Management seeks a Travel Operations Specialist to handle inbound bookings for Southern Africa.About the RoleThis is a challenging opportunity for a professional with experience in reservation management to join our team at Executive Placings.ResponsibilitiesCultivate strong relationships with suppliers and travel planners...
-
Groups and Incentives Operations Manager
17 hours ago
Johannesburg, South Africa Executive Placings Full timeLooking for a Groups and Incentives Operations Manager for a Destination Management Company. **Experience required**: 4 - 5 years management or supervisory experience in the tourism industry (inbound tour operating) Minimum of 7 years inbound experience at a senior level in the hospitality/tourism industry Extensive knowledge of Tourplan, alternatively,...
-
Operations Executive
2 hours ago
Johannesburg, South Africa Future Motor Lease Full timeFuture Motor Lease is a fast paced car rental company. We are looking for strong, hardworking individuals that have a strong work ethic. We currently have a vacancy open for an Operations Executive position in our fleet department. Monitoring, **oversee operational activities at every level of the organization**.Strategize process improvements to ensure...
-
Operations Executive
7 months ago
Johannesburg, South Africa IQbusiness Insights Full timeAre you a tech-savvy individual with a flair for scripting and a passion for operational excellence? **Roles and responsibilities**: Client and stakeholder support [provide support to internal stakeholders and clients in a demanding dynamic environment] Works closely with Account Directors, Research, Sample Operations and Analytics and Automation Teams to...
-
Operations Executive
7 months ago
Johannesburg, South Africa IQbusiness South Africa Full timeAre you a tech-savvy individual with a flair for scripting and a passion for operational excellence? **Requirements**: - Recognised post-matric qualification - ideally a 3-year degree or diploma in Computer Science or related field [i.e., Developer / Programmer]. - Market Research qualification or at least two [2] years’ experience within an organisation...
-
South African Tour Operations Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Executive Placings Full timeAt Executive Placings, we are looking for an experienced South African Tour Operations Manager to join our team in Sandton. With a minimum of 3-5 years of previous inbound tour consulting experience required, this role offers the perfect opportunity to excel in your career.Key Responsibilities:Creative planning and designing of itinerariesManaging...
-
General Manger
7 months ago
Johannesburg, South Africa Edge Executive Search Full timeGeneral Manager - Operations Position: Permanent Location: Johannesburg The main responsibilities and duties of this position include, but are not limited to the following: - Responsible for the full function of hospitality, support functions and overseeing gaming. - Delivering revenue, market share and profitability targets. - Responsible for developing a...
-
Operations Executive
17 hours ago
Johannesburg, South Africa YAB Business Solutions Full timeOur Client is looking to fill the position of Operations Executive. The incumbent is responsible for ensuring that the company division operates profitability and efficiently in order to achieve business objectives. - A minimum Mechanical, Electrical or Industrial Engineering Degree. - 10 years' senior management experience or more; with at least 5 years in...
-
Operations Executive
7 months ago
Johannesburg, South Africa Macdonald & Company Full time**Location**: **Johannesburg** **Salary**: **1,200,000** **Job Type**: **Permanent** **Reference**: **68630** **Job Summary**: Our client has been successfully operating for almost 25 years. Over the years, they have created a reputation for themselves as one of the leading residential managing agents and since then, they have branched into other real...
-
Executive: Business Operations
7 months ago
Johannesburg, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary As a...
-
Senior Factory Operations Manager
2 weeks ago
Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full timeSenior Factory Operations Manager - GautengAt Cortez Executive Search (Pty) Ltd, we are seeking a highly skilled Senior Factory Operations Manager to join our team. This is an exciting opportunity for a seasoned professional to lead and manage the factory operations in a cost-effective, safe, and reliable manner.The successful candidate will be responsible...
-
Chief Operations Officer
2 weeks ago
Johannesburg, South Africa Cortez Executive Search (Pty) Ltd Full time**Main Purpose**: - The Chief Operating Officer is to build and maintain and eco-system for the organisation driving the following: - Value creation across all regions of the organisation through setting the correct operation direction in each territory; - Drive operational excellence yielding to drive healthy profitable top line, sustained gross margins...
-
Strategic Operations Executive
2 weeks ago
Johannesburg, Gauteng, South Africa MPRTC Full timeJob OverviewWe are seeking a highly skilled and experienced Strategic Operations Executive to join our team at MPRTC. In this role, you will be responsible for overseeing the operational activities of our organization, ensuring that they align with our strategic goals and objectives.
-
Restaurant Operations Executive
2 days ago
Johannesburg, Gauteng, South Africa Restaurant Careers Full timeJob OverviewAn upmarket restaurant in Bryanston is seeking a senior restaurant operations executive with at least 8 years of experience in managing high-end restaurants. The ideal candidate should have strong leadership skills and be able to oversee all aspects of the restaurant operation.
-
Dynamics Travel Operations Manager
1 day ago
Johannesburg, Gauteng, South Africa Cortez Executive Search (Pty) Ltd Full timeCompany OverviewCortez Executive Search (Pty) Ltd is a professional organization that values excellence in every aspect of its operations. We take pride in providing our clients with the best talent in the industry, and we're committed to helping you succeed in your career. Salary: R 850,000 - R 1,200,000 per annumJob Description:The Dynamics Travel...
-
Lodge Operations Manager
3 days ago
Johannesburg, South Africa Executive Placings Full timeLooking for a Lodge Operations Manager for a Lodge in Tanzania. Experience required: 5 years’ experience within management in a 5-star lodge Valid Class C driving license Bachelor’s Degree, preferably in Hotel Management Experience in the service industry especially dealing with operations and guests Duties include: Support the Senior Management in...
-
Operations Executive
2 days ago
Johannesburg, South Africa IQbusiness South Africa Full time**POSITION OVERVIEW**: The core tasks in which the Operations Executive is involved in, include programme and project set-up, survey authoring, survey testing, survey deployment, sample list preparation, data table set-up, data analysis as well as client support, training, and other general operational tasks. In executing projects, the Operations Executive...