Centre Manager

**Main Purpose of the Job**: The primary objective of the Sales Contact Centre Manager is to lead and manage a team of Team Managers maximizing revenue opportunities and exceeding sales targets. The role is a combination of management, selling, coaching and leadership activities, with the objective of enabling their sales team to meet the targets assigned to...

**Job no**: 513768 **Brand**: Flight Centre **Work type**: Full time **Location**: Cape Town Northern suburbs, Regional **Categories**: Leisure Travel & Retail Job title: Flight Centre Experience Travel Consultants Purpose: The Flight Centre Brand (FCB) Travel Consultant is responsible for growing sales and conversion, month on month, by delivering a...

Western Cape , CPT - Northern Suburbs R 16000 Monthly Our client is looking for RTAs for their contact centre in the Telecoms sector. The RTAs will be responsible for real-time and/or intraday management of resources to ensure the correct number of agents at the right times are in their seats to answer forecasted volume of contacts at the desired...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for Sales Call Centre Agent who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Inbound and Outbound Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job Output**: -...

Main Purpose of the Job: The Connect division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound) **who, reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound (Cold Calling) Sales Call Centre and up-selling existing customers to a variety of Mweb Connect core products. **Job...

**Main Purpose of the Job**: The PSM division in Cape Town currently has vacancies for **Sales Call Centre Agent (Outbound)** who will be reporting to the Sales Team Manager, will be responsible for acquiring new customers through the Outbound and Inbound Sales Call Centre and up-selling existing customers to a variety of Mweb products. **Job Output**: -...

**RESPONSIBILITIES** - Handle and resolve customer complaints - Provide customers with product and service information - Effectively deal with job stress, angry callers, and upset customers - Answer calls professionally - Respond to customer inquiries - Enter customer information and update - Process Orders accurately - Identify and escalate priority...

**Responsibilities**: **Distribution** - Review planned routes with the Route Planner to ensure on-time delivery to customers in the most cost-effective manner. Ensure that operations are aligned to the Route Plan and measure actuals against the plan. - Liaise with the relevant stakeholders such as Sales to provide timeous feedback to customers on expected...

The key focus of this position is to improve and maintain agreed delinquency levels by maximizing yields and minimizing write off. Your ability to motivate and build high performing teams and to work in a high-pressured environment is essential to successfully execute on the Collections strategy. **Key Responsibilities**: - Maximise cash and collections -...

**Refer a friend** **Job no**: 524070 **Brand**: Flight Centre Brand **Work type**: Full time **Location**: Cape Town Southern suburbs **Categories**: Leisure Travel & Retail **Attention Travellers, Your Search for the Perfect Job Ends Here!** Soon, you'll land a role where you’re encouraged to share your passion for travel and open up the world for our...

**Main Purpose of the Job**: The Connect division in Cape Town currently has vacancies for a Sales Support Administrator reporting to the Back Office Team Manager, who will be responsible for providing sales administrative and customer support. **Job Output**: - Provide administrative support to the Sales Contact Centre Team, to meet minimum performance...

PURPOSE OF THE JOB Assist in the general management and movement of stock in the DC physically and on the new Warehouse Management System and provide administrative support in the DC for re-pricing, new stores and general DC administration duties. KEY RESPONSIBILITIES - Schedule stock on the system for re-work as per instructions from Central Office, QC...

To manage all outbound and inbound administration functions on the telephony platform(Presence/Avaya) **Enable the optimal use of the Hosted Contact Centre** - Ensure that the Presence Dialler and Multi-Media services are operating optimally in order to support the business strategy - Liaise with external IT service providers for fault resolution and new...

To manage the daily activities and driving the performance of a team of Early Stage Collection agents, in order to meet the business objectives by improving and maximising the collection of outstanding revenue for private label card accounts through successful planning, directing, and supervision. **Main Activities** **1. **Manage daily operations** -...

**Handyman (3 months contract) - Northern Suburbs, Cape Town** Maintenance experience is a pre-requisite, i.e., plumbing, electrical (basic), tiling, painting & waterproofing, equipment repairs etc. Basic knowledge of the methods, material, tools, equipment, safety hazards and the safety precautions used in building management (Appropriate use of tools and...

Overview We are looking for a resilient, efficient, and confident individual with a passion for customer insights to deliver on the company’s customer-focussed strategy by representing the customer, building relationships, and driving the acquisition, retention, and overall growth of customers. **Qualifications**: - A relevant Degree/National Diploma in...

Overview We are looking for a resilient, efficient, and confident individual with a passion for customer insights to deliver on the company’s customer-focussed strategy by representing the customer, building relationships, and driving the acquisition, retention, and overall growth of customers. **Qualifications**: - Matric / Grade 12 - A relevant...

**Legal Advisor - Retail Property** A legal advisor position is available within a property group. Managing of all legal aspects within the property portfolio assigned including but not limited to the following: Obligations in terms of Leasing/ Tenants: - Obtain consent to conduct credit checks, conduct credit checks and approve the outcome thereof. -...

**RESPONSIBILITIES**: - Monitor phone calls to ensure agents are following company procedures and policies - Monitor and listen to short, medium and long calls - Monitoring of recorded calls - Monitor voice quality, product knowledge and if scripts are being followed - Assist the training department to discover weaknesses - Check for customer interaction...