Airport Management Centre Representative

3 weeks ago


Durban, South Africa FlySafair Full time

KwaZulu Natal, Durban
- (Market related)

Flysafair requires the services of an
**AMC Representative **that will report to the
**Airport Manager** and be based at
**King Shaka International Airport.**

**RESPONSIBILITIES**:
**REQUIREMENTS**:

- AMC - Monitor the daily operational plans as shared by OCC;
- Information Dissemination -Planned issues, service provider’s constraints/shortages;
- Cross check of the daily movement to ACSA parking bay list;
- Event Detection - Monitor the Apex system to detect any abnormalities, possible delays and bay changes;
- Events Analysis and Decision Making - Analyze any aircraft technical problems;
- Responsible to communicate ETA’s to service providers to meet SLA agreements;
- Follow up with service providers if services are not in the bay as per SLA standards;
- Communications - participate in communications where input is required, internally and externally;
- Performance Monitoring, OTP;
- Performance Monitoring (Process Quality) - Input and agree on KPI, monitor deviations;
- Negotiating best solutions towards bay/gate allocation’s as per airline preference;
- Reporting - Review trends and any non-conformance or deviations within the reports and engage with stake holder to close the gaps;
- Shift Handover Duties - Provide a comprehensive end of shift handover
- 2-4 Years AMC/OCC experience;
- Matric;
- Excellent communication skills;
- Solid computer literacy;
- Excellent phone etiquette;
- No criminal or credit record;
- Be able to work under pressure:

- Good understanding of operational requirements;
- Good decision-making skills.

**PERSONAL ATTRIBUTES**:

- Punctual;
- Excellent understanding or experience of functioning and decision making during IROPS;
- High degree of patience and assertiveness;
- Conflict resolution skills;
- Team player;
- Trustworthy, professional and reliable, including dealing with confidential information;
- The ability to work well under pressure;
- Practice good time management and willingness to work longer than normal office hours;
- Remains focused in order to handle objections.

**APPLICATION GUIDELINE***:

- **APPLICATION GUIDELINE**:

- FlySafair reserves the right
- Not to proceed with this vacancy
- Reference number - JHB000735

**Preference will be given to members of under-represented designated groups.**
**CLOSING DATE: 05 JUNE 2023**

For more information please contact:

- Nomsa Qobose



  • Durban, South Africa FlySafair Full time

    Safair Operations, operating as FlySafair, has a vacancy for an **AMC Representative **at our** King Shaka International Airport**. The successful applicant** **will report to the **Airport Manager**. **RESPONSIBILITIES**: - Monitor the daily operational plans as shared by OCC; - Distribute information regarding planned issues, service provider’s...


  • Durban, South Africa The Emirates Group Full time

    Job Purpose: Manage and ensure a safe, efficient, cost effective and timely airport operation so that Emirates image, reputation and passenger service levels are maintained and enhanced, as per the criteria set forth by the Company commercial, safety and security policies, standards and procedures Ensure that appropriate action is taken for providing prompt...


  • Durban, South Africa Noble Staff Management (Pty) Ltd Full time

    **ASSISTANT CENTRE MANAGER POSITION AVAILABLE** We are looking for an Assistant Centre Manager for one of our Malls in Durban. You will assist the Centre Manager with the following duties: - Overall and day-to-day management of the centre - Safekeeping of the Centre - Maintenance of the Centre - Assist in Managing of onsite personnel, service providers...

  • Call Centre Manager

    4 weeks ago


    Durban, South Africa Educor Full time

    **Call Centre Manager (National/Sales/Campaigns) ( JB3169)**: Durban, Kwa - Zulu Natal - Sales **Call Centre Manager (National/Sales/Campaigns) ( JB3169)** **Durban** **Market Related** Call Centre Manager (National/Sales/Campaigns) will be responsible for leading the team of team leaders and call centre sales representatives at various call centres in...

  • Contact Centre Agent

    1 month ago


    Durban, South Africa Zarcomm Innovations Full time

    Company Overview: Zarcomm Innovations is a leading technology and solutions provider specializing in contact centre services. We are committed to delivering exceptional customer experiences through our state-of-the-art contact centre division, Zarcomm BPO. As a Contact Centre Agent at Zarcomm BPO, you will have the opportunity to work in a dynamic and...

  • Operations Manager

    1 month ago


    Durban, South Africa Synergy Contact Centre Full time

    **Job Purpose**: **Job Objectives**: - Inspires, leads, engages, coaches, develops and motivates a team of team leaders in supporting the delivery of the best service to our client’s - Develop and implement operating plans in line with sales strategies, policies and procedures - Ensure compliance with service policies, procedures, and operating plans -...

  • Project Manager

    1 month ago


    Durban, South Africa Synergy Contact Centre Full time

    We are a people focused business that provides outsourced contact centre solutions and specialises in customer life cycle management. Our people are our most important asset. We create a culture of empowerment and accountability with a focus on skills, talent, and career development for all our people within the business. Our highly engaged environment...

  • Cash Centre Manager

    1 month ago


    Durban, South Africa Kamo Placements Full time

    Make suggestions for refining the existing policies, processes, procedures and systems, thereby improving alignment with the requirements of the cash centre. - Plan and manage the regional demand for banknotes to ensure the availability thereof. - Manage the processing of banknotes to ensure there is an acceptable quality of banknotes in circulation. -...


  • Durban, South Africa Microminder Full time

    **Key Responsibilities**: - Manage daily activities and allocate resources to boost operational efficiency. - Foster relationships with brand partners and external suppliers. - Lead and inspire our call center staff, overseeing hiring processes. - Formulate and execute strategies to enhance call center operations. - Perform assessments, reviews, and...

  • Cash Centre Manager

    1 month ago


    Durban, South Africa Kamo Placement Full time

    KwaZulu Natal, Durban - Annually Cost To Company (Market related, Negotiable) The purpose of this position is to manage the operations of the company to ensure the availability and integrity of banknotes to the public. - Make suggestions for refining the existing policies, processes, procedures and systems, thereby improving alignment with the requirements...


  • Durban, South Africa vivo Full time

    1. Establish and identify new relationships within Call Centres 2. Analyze Call Centre performance on a weekly, monthly, quarterly and annually basis 3. Drive sell-through of all company products 4. Monthly and quarterly training on New Product Introduction (NPIs) 5. Submit weekly Purchase Sales & Inventory (PSI) report to the Product, Sales Managers and...


  • Durban, South Africa FlySafair Full time

    Safair Operations, operating as FlySafair, has a vacancy for a **Line Warehouse Controller **based at **King Shaka International Airport. **The successful applicant will report to the **Manager: Warehouse** **RESPONSIBILITIES**: - Responsible for spares movements between Durban and other stations as well as ensuring that capturing of all data is done...

  • Bim Manager

    1 month ago


    Durban, South Africa Easy Recruit SA Full time

    bachelor in architect/BIM engineering 15 years experience construction supervision (airport)

  • Call Centre Agent

    1 month ago


    Durban, South Africa Mr Price Group Full time

    The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever. Qualifications: Grade 12 2-3 years customer care experience within a call centre environment...


  • Durban, South Africa RS Recruitment Services Full time

    **RS Recruitment Services** is assisting a **STEEL COMPANY** based in **WESTMEAD** **DURBAN** to recruit an **INTERNAL SALES REPRESENTATIVE**, R18 000 to R24 000ctc with company benefits, after probation. **_ OUR CLIENT, A SPECIALIST STEEL SERVICE CENTRE, HAS OVER 41 YEARS’ EXPERIENCE WITH AND ARE EXPERTS IN ALL THINGS STEEL._** **Applicants should...


  • Durban, South Africa ASIE Personnel Full time

    Introduction Our client, a large Multinational leading player in the deployment of carrier-scale, future-proofed network infrastructure based KZN is looking for a Data Centre Colocation Lead. Duties & Responsibilities - The Data Centre Colocation Lead position will lead the daily colocation operations of the Data Centre. - We are seeking a highly...

  • Call Centre Agent

    4 weeks ago


    Durban, South Africa Tower Group Full time

    **CUSTOMER SERVICE AGENT** **Key Responsibilities** To process inbound/outbound sales orders and assist with customer queries including delivery times, quality complaints, product enquiries, out of stocks, amending the DSL and depot queries. **Inbound/Outbound Sales Order Processing** - Capture orders accurately for assigned customers (correct orders and...


  • Durban, South Africa Teraco Full time

    **Data Centre Management** Manage a team of technicians to ensure smooth operation of the facility. Responsible for management and distribution of maintenance tasks and managing client upgrades such as cable replacements, component and accessory swap out and custom upgrades. Ensure that records, drawings/schematics and working methods for the facility are...


  • Durban, South Africa IIE MSA and IIE Varsity College Full time

    **Direct Reporting Line**: Head: Student Experience **Varsity College** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa, and is registered with the Department of Higher Education and Training (DHET) to provide higher education...


  • Durban, South Africa Synergy Contact Centre Full time

    **Job Purpose**: **Job Objectives**: - De-escalate situations involving dissatisfied customers, offering patient assistance and support - Call clients and customers to inform them about the company’s new products, services, and policies - Guide callers through troubleshooting, navigating the company site or using the products or services - Review customer...