Operations Manager

2 weeks ago


Durban, South Africa Synergy Contact Centre Full time

**Job Purpose**:
**Job Objectives**:

- Inspires, leads, engages, coaches, develops and motivates a team of team leaders in supporting the delivery of the best service to our client’s
- Develop and implement operating plans in line with sales strategies, policies and procedures
- Ensure compliance with service policies, procedures, and operating plans
- Strong interpersonal skills with aptitude in building relationships with professionals of all organizational levels
- Excellent communication & organizational skills
- Ability to work under pressure and meet deadlines with good problem-solving skills
- Experience in providing solutions based on customer needs
- Set performance standards (Key Performance Areas, Key Performance Indicators)
- Ensure performance measurement is carried out correctly and regularly
- Must be accountable with regards to targets and Quality Assurance
- Must have the ability to communicate with clients and provide detail for daily, weekly and monthly reviews of performance and people management.

**Education and Experience Requirements**:

- Experience of working in an Outsourced/BPO contact centre operation
- Must have International Call Centre and BPO experience, UK/USA experience in the environment is advantageous
- Experienced in managing large multi-site /multi skilled, multi-campaign contact centres
- Must have at least 2year experience in a Operations Manager role
- Customer service/Inbound
- Outbound sales management experience
- Must have proven track record in the industry
- Strong commercial understanding and previous accountability for sales targets

**Job Knowledge and Skills Required**:

- Good people skills
- Ability to motivate and gain peoples buy in
- Good communication skills
- Knowledge of MS office
- Matric essential
- Must have a clear criminal and credit history

**Essential Competencies**
- Leading & Managing
- Delivering Results and Meeting Customer Expectations
- Presenting and Communicating Information
- Analysing & Reporting
- Planning and Organising

**Job Types**: Full-time, Permanent

**Salary**: From R20,000.00 per month

Ability to commute/relocate:

- Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (preferred)

**Education**:

- High School (matric) (preferred)

**Experience**:

- Operations Manager: 2 years (preferred)

Shift availability:

- Night Shift (preferred)
- Day Shift (preferred)



  • Durban, South Africa Farm Manager SA Full time

    **Durban Area - KwaZulu Natal**: Our client is looking for a Director of Farming Operations. ***MINIMUM REQUIREMENTS** - Agricultural degree or equivalent - Post graduate business qualification would be a strong advantage - Minimum of 10 years in farming operations industry with at least 5 years at senior management level - Proven sound financial...

  • Operations Manager

    5 days ago


    Durban, South Africa Sandi Crowther Recruitment Full time

    KwaZulu Natal, Durban - R 800 000 - R 880 000 Annually Cost To Company **Durban. **Opportunity exists with large, growing concern within the Logistics industry for ** **Operations Manager with sound knowledge of port operations, solid stevedoring experience, and warehouse, transport, and depot management experience. **Responsibilities**: - Create,...

  • Operations Manager

    2 weeks ago


    Durban, South Africa Pedros Full time

    **DUTIES AND RESPONSIBILITIES**: - Implement Operations Management Framework across the organisation - Support and enable the sustainability and profitability of existing and potential stakeholders - Expand the scope, growth, and clientele of the brand - Ensure that standard operating procedures are maintained and followed through, maintaining the required...

  • Operations Manager

    7 days ago


    Durban, South Africa Servest Careers Full time

    **Job Context**: Servest Office Services, a division of the Servest Group has an exciting vacancy for an Operations Manager to join the KZN Team. This position will report to the Regional Manager. The successful incumbent must have peoples skills and excellent customer service skills. **Minimum Requirements**: - Matric (Grade 12) - Business Management...

  • Operations Manager

    Found in: beBee jobs ZA - 7 days ago


    Durban, KwaZulu-Natal, South Africa Servest SA Full time

    Servest SA's job vacancy, Career and RecruitmentJob title : Operations Manager – Durban jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, DurbanDeadline : May 15, 2024Quick Recommended LinksJobs by LocationJob by industries Minimum RequirementsMatric (Grade 12)Business Management Qualification or Related3-5 years experience in a similar role5 years...

  • Operations Manager

    3 days ago


    Durban, South Africa Webhelp Full time

    Whether it’s planning a project or successfully executing mission impossible, you’ve got it figured out. You’re the type of person everyone needs on their team, you know whose strengths to use and how to keep everyone motivated. We are looking for an Operations manager to join our team in Durban. Join our fun-loving global community of more than...

  • Operations Manager

    4 hours ago


    Durban, South Africa Tryon Consultancy Full time

    Manage a Warehouse operations with multiple staff, multiple customers and products, and associated machinery/equipment. Liaise with customers, TNPA (Transnet Port Authority) Other Terminal Operators, Vessel Agents, Service providers (including but not limited to Pushing/pay loading providers, tally, environmental, etc) to ensure a productive, efficient...

  • Operations Manager

    2 days ago


    Durban, South Africa The Unlearners Full time

    The Operations Manageris responsible for the smooth operation of the office and for supporting the team. The position also provides high-level executive support to the CEO as administrative support to the CEO, and day-to-day office management and reception. Reporting directly to the CEO, the role involves confidential, high-level information as well as...

  • Operations Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Durban, South Africa PURATOS Full time

    Operations Manager DO YOU HAVE THE APPITITE TO GROW YOUR MAGIC? Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces, and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality. Founded in Belgium in 1919, From humble...

  • Operations Manager

    2 weeks ago


    Durban, South Africa Pedros Flame Grilled Chicken Full time

    **DUTIES AND RESPONSIBILITIES**: - Handling all operational issues of stores. - Ensuring quality control and optimal compliance with PEDROS Standard Operating Procedures. - Conducting store audits and highlighting critical issues for action within a specified time period. - Set guidelines for stores to ensure effective monitoring of turnovers, food costs,...

  • Operations Manager

    6 days ago


    Durban, South Africa Pronel Personnel Consultants Full time

    Pronel Personnel Durban, South Africa Senior 5 to 7 years Cost to company Full Time **Skills**: - Operations ManagementEngineeringFinancial ManagementProduction **Industries**: - AutomotiveEngineering **Description**: This role's purpose is to lead and manage the Business Unit in order to achieve company objectives. Our client requires a minimum of...

  • Operations Manager

    1 week ago


    Durban, South Africa SHARON NUROCK RECRUITMENT CC Full time

    **The Person**: - Matric. - Commercial qualification an advantage. - Provide training, coaching, development and motivation of all personnel. **The Job**: - Supply Chain Management: - Foreign stock - Shipping - Warehouse operations - Stock take - General Administration: - Commissions - Building and maintenance - Printing and printer meter readings -...

  • Operations Manager

    Found in: Talent ZA C2 - 2 weeks ago


    Durban, South Africa Servest Careers Full time

    Servest Office Services, a division of the Servest Group has an exciting vacancy for an Operations Manager to join the KZN Team. This position will report to the Regional Manager. The successful incumbent must have peoples skills and excellent customer service skills.

  • Operations Manager

    6 days ago


    Durban, South Africa Pronel Personnel Full time

    This role's purpose is to lead and manage the Business Unit in order to achieve company objectives. Our client requires a minimum of 5 years senior management experience in the Automotive or related industries. A good understanding of commercial and management principles with experience at a senior management level. Must have the ability to think...

  • Operations Manager

    4 hours ago


    Durban, South Africa Centrevo Full time

    **Centrevo: Operations Manager** Are you passionate about leading and do you have a way with people? We’re looking for an Operations Manager who can lead ateam of circa 40 Agents through 3 Team Leaders supporting a key Telco client in the delivery of agreed contractual performance (standards and targets) within Outbound/Inbound Upgrades (delivering a...

  • Operations Manager

    Found in: beBee jobs ZA - 2 weeks ago


    Durban, KwaZulu-Natal, South Africa Puratos Full time

    Puratos's job vacancy, Career and RecruitmentJob title : Operations Manager – Durban jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, DurbanDeadline : May 17, 2024Quick Recommended LinksJobs by LocationJob by industries POSITION OVERVIEWReporting directly to the Branch Manager/National Operations Manager, the successful candidate for this key function...

  • Operations Manager

    Found in: beBee jobs ZA - 2 weeks ago


    Durban, KwaZulu-Natal, South Africa Puratos Full time

    DO YOU HAVE THE APPITITE TO GROW YOUR MAGIC?Consumers everywhere are increasingly conscious of the quality of the food they eat. Puratos develops, produces, and distributes a unique range of ingredients for bakers, pastry-chefs and chocolatiers who demand the very highest quality.Founded in Belgium in 1919, From humble beginnings to worldwide success, join...

  • Operations Risk Manager

    Found in: beBee jobs ZA - 2 weeks ago


    Durban, KwaZulu-Natal, South Africa Watershed Consulting Full time

    Watershed Consulting's job vacancy, Career and RecruitmentJob title : Operations Risk Manager jobs in KwaZulu-NatalJob Location : KwaZulu-Natal, DurbanDeadline : 18-May-24Quick Recommended LinksJobs by LocationJob by industries About the role:The Operational Risk Manager will report to the Head of Enterprise Risk. This role involves overseeing the...

  • Operations Manager

    2 days ago


    Durban, South Africa Flo-line Services Full time

    **3rd April 2023** **VACANCY - OPERATIONS MANAGER** **Location**: Durban - Kzn **Salary**: Market related **Job Type **:Permanent, 4mnth probation **Responsibilities**: Customer liaison, managing existing & potential clients. Management of staff, equipment and stock within designated sites. Site inspections. Management of Area Managers. Payroll:...

  • Area Manager

    7 days ago


    Durban, South Africa RESTAUR Full time

    A national bakery franchisor is recruiting an **Area Operations Manager** who will be accountable for the operations of six stores in KZN. The position requires an experienced operator with positive energy, able to communicate clearly with the Store Management and the teams. The Operations Manager will direct the daily operations of this cluster of stores,...