Call Centre Agent

2 weeks ago


Durban, South Africa Mr Price Group Full time

The Customer Support Representative will be responsible for ensuring that customer’s queries and correspondence are resolved through all our channels of communication. The key focus of this role will be to give our customers the best shopping experience ever.

Qualifications: Grade 12 2-3 years customer care experience within a call centre environment Knowledge of the National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), ICASA regulations. Knowledge of online purchase
-Excellent communication skills in English (Written & verbal).

-Maintain and improves quality results by adhering to standards and guidelines; recommending improved procedures.


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