Operations Director

4 weeks ago

Cape Town, South Africa Conova Recruitment Full time

**Key Responsibilities**:
The Director of TP Data Operations, South Africa will be responsible for:
Production Throughput
- Managing local workflow and reduce bottlenecks by ensuring resources are effectively deployed across teams and obstacles are eliminated/reduced.
- Enhancing management reporting (KPIs & KRIs) primarily focused on operational metrics (e.g., accuracy, timeliness, workloads, error reporting) as well as staffing metrics.
- Error reporting by incorporating (i) root cause analysis, (ii) review of applicable controls and (iii) remedial action (immediate corrective action + action required to avoid re-occurrence).
- Driving ownership and accountability among team members by ensuring roles are clearly defined, responsibilities are suitability delegated and frequent performance feedback is being provided.
- Eliminating potential barriers between teams by ensuring that the key deliverables and pressure points within each of the different functional areas are fully understood by all team members, processes are optimally aligned across teams and that there is a uniform and consistent approach to team management.
- Promoting a culture of risk management within the wider team via team meetings, performance goals, staff incentives, etc.
- Implementing a risk management framework to monitor control execution, including the regular review of procedures and job descriptions, training register, meeting minutes, error logs, etc.

Processes
- Ensuring work processes are properly defined, documented, and understood by team members.
- Meet/exceed internal SLA requirements.
- Ensuring policies are properly implemented and monitored for compliance.
- Working with team leaders, SMEs, and managers to explore opportunities streamlining workflow processes and driving efficiency gains across the operation.
- Ensuring projects are adequately staffed to support timely execution.
- Promoting a culture of "working smarter" via team meetings, performance goals, incentives, etc.

Country Objectives
- Collaborate with management and in-country team leads and team members to ensure all country objectives are met and exceeded.
- Ensure an appropriate organizational structure is in place and modified with requirement changes.
- Ensure compliance with company policies, standard operating procedures, relevant legislation, and regulatory requirements.
- Work with local HR to define and promote office values and, by extension, culture.

**Required Qualifications and Experience**:

- Bachelors degree in Finance, Economics, Accounting, or related field preferable _(Honours/Masters is advantageous)_
- Minimum of 7 years of professional experience in financial services _(Investment Book of Record or Marketable Securities transparency is essential)_
- Minimum of 3 years of professional experience in managing teams with an emphasis in people management and team development
- Deep understanding of public equities and global financial markets
- CFA or CAIA advantageous

**Required Skills & Attributes**:

- Proven data-driven analytical skills and comfort working in data-rich business environments.
- Strong ability to communicate and collaborate with business and technical audiences.
- Outstanding verbal and written communication skills with excellent time management, project management and people management skills.
- Self-motivated and able to work in a fast-paced, dynamic environment.
- Detail oriented, with the ability to think and act strategically.

**Life at the company**:
Working at our client, you can expect:

- Hybrid working
- Competitive salary
- Medical aid cover
- Pension enrolment
- Group risk benefits
- Employee Assistance Program
- Tuition reimbursement
- Fun social and engagement calendar
- Corporate socially responsible employer

  • Partnerships Director

    2 weeks ago

    Cape Town, South Africa Executive Director Full time

    Job description Are you ready to start building your freedom? You can continue working for employers who offer you an hourly wage or a fixed salary, which always creates a limit on your earnings and a feeling of being stuck, or you can come with ARDE and build a bright future for yourself and your loved ones in the form of passive recurring income that will...

  • Director Of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa Accor Hotels Full time

    Company DescriptionFairmont Tokyo - the first Fairmont in Japan is slated to open July 2025.Located on the upper floors of the South Tower of the Shibaura Project, Fairmont Tokyo offers easy access to business, culture, and well-being amenities as well as Haneda International Airport and Hamamatsucho Railway Station. The property will offer 217 guest rooms...

  • Operations Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Initiate international Full time

    Are you a detail-oriented pro with a passion for sports and iGaming? A leading international gambling operator has an exciting career opportunity for an Operations Director (Sportsbook & iGaming) to join their team in Cape Town. You will be responsible for leading the day-to-day operations for both sportsbook and iGaming products. If you're ready to take...

  • Director of Operations

    4 weeks ago

    Cape Town, South Africa Exclusively Remote Full time

    Job Title: Director of Operations Job Summary: The Director of Operations is responsible for overseeing all operational aspects of a company, ensuring the organization runs smoothly, efficiently, and effectively. They are responsible for developing and implementing operational policies and procedures, managing budgets, analyzing and improving processes, and...

  • Director Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience:10-12 years of progressive experience in the relevant industry, 6 years of experience in Operations or other managerial position in the (E-Commerce Industry)**.Requirement: Applicant must be a local or having work permitWe are seeking an experienced and results-oriented professional to join our team as the Director of Operations in the dynamic and...

  • Director of Operations

    2 months ago

    Cape Town, South Africa Webhelp Full time

    **Advisor** **Location** - Cape Town, South Africa**Language** - English*** **Job Advert**: - Are you commercially minded with a strong focus on efficiency and maximising revenue? Are you passionate about networking, building and nurturing key business relationships? If you’re a confident decision maker driven by results, then we have an opportunity for...

  • Director of Operations

    2 weeks ago

    Cape Town, South Africa Webhelp Full time

    **Job Advert** Are you commercially minded with a strong focus on efficiency and maximising revenue? Are you passionate about networking, building and nurturing key business relationships? If you’re a confident decision maker driven by results, then we have an opportunity for you to join Webhelp as our Operations Director based in our vibrant Cape Town...

  • Operations Director Position

    3 weeks ago

    Cape Town, South Africa In The City Hospitality Full time

    Operations Directors Position Job Requirements Required Skills and Experience: We are seeking a dynamic leader to join our fast-paced aparthotel business and team as the Operations Director. The Operations Director is responsible for overseeing all operations of the hotel, with an emphasis in the Front Office; Housekeeping; and Maintenance departments....

  • Director of Operations

    3 weeks ago

    Cape Town, South Africa CME Recruitment Full time

    Main Purpose of the Role - The Director of Operations main purpose is to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people. The area of responsibility for this role is very wide and thus requires thorough knowledge of...

  • National Operations Director

    2 weeks ago

    Cape Town, South Africa Progress Full time

    You will be someone who is so passionate about **helping to fix possibly the most central problem in our society** (i.e. unemployment), that you will do the job **for the prospect of a National Assembly seat** (i.e. being placed in position two or three on our party list). The position we urgently need to fill is director of operations for **our 2024...

  • Operations Director

    2 weeks ago

    Cape Town, Western Cape, South Africa TTEC Full time

    Operations Director - Cape TownAt TTEC, we're all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture.What You Will be DoingLooking for an...

  • Deputy Director Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa ISMMART GROUP OF INDUSTRIES Full time

    Experience:8-10 years of progressive experience in the (E-Commerce Industry), 6 years of experience in Operations or other managerial position.Requirement: Applicant must be a local or having work permitWe are seeking a skilled and dynamic professional to join our team as the Deputy Director of Operations in the dynamic and fast-paced field of manufacturing....

  • Operations Director

    4 weeks ago

    Cape Town, South Africa TTEC Full time

    Operations Director - BPO Operations Director - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What...

  • Operations Director

    3 months ago

    Cape Town, South Africa Initiate international Full time

    Are you a detail-oriented pro with a passion for sports and iGaming? A leading international gambling operator has an exciting career opportunity for an **Operations Director (Sportsbook & iGaming)** to join their team in **Cape Town**. You will be responsible for leading the day-to-day operations for both **sportsbook and iGaming** products. If you’re...

  • Operations Director

    3 months ago

    Cape Town, South Africa Initiate international Full time

    Are you a detail-oriented pro with a passion for sports and iGaming? A leading international gambling operator has an exciting career opportunity for an **Operations Director (Sportsbook & iGaming)** to join their team in **Cape Town**. You will be responsible for leading the day-to-day operations for both **sportsbook and iGaming** products. If you’re...

  • Director of Operations

    2 weeks ago

    Cape Town, Western Cape, South Africa CME Recruitment Full time

    THIS ROLE IS SPECIFICALLY FOR THE BPO (BUSINESS PROCESS OUTSOURCING) ENVIRONMENT. IF YOU ARE EXPEREINCED WITH IN INTERNATION CALL CENTERS AS A OPS MANDAGER RUNNING SPECIFIC INTERNATIONAL OUTSOURCING CAMPAINGS YOU CAN APPLYMain Purpose of the RoleThe Director of Operations main purpose is to organize and oversee the daily operations of our company. You will...

  • Director of Finance

    3 weeks ago

    Cape Town, South Africa IFAW South Africa Full time

    **Staff work a hybrid schedule with 2 days/week in the office** Reporting to the Chief Financial Officer (CFO), and working in close collaboration with the Africa Director, the Africa Director of Finance and Operations is responsible for oversight of all finance, accounting, reporting and operations for IFAW’s operations in Africa. This includes offices...

  • Operations Director

    2 weeks ago

    Cape Town, Western Cape, South Africa Acacium Group Full time

    Operations Director (Healthcare Staffing)Acacium GroupWoodstock, Cape Town, South AfricaUp to Z75K per month (DoE) plus benefits packageUnlock your potential:Are you a senior leader with experience leading sales and solutions? Do you want to make a difference in a growing, global organisation where you can really make a difference? If so, keep reading.We are...

  • Operations Director

    2 weeks ago

    Cape Town, South Africa TTEC Full time

    Operations Director - Cape Town At TTEC, we’re all about the Human Experience. Elevated. As an Operations / Service Delivery Director in our Cape Town site, you will be a part of creating and delivering amazing customer experiences while you also #ExperienceTTEC, an award-winning employment experience and company culture. What You Will be Doing Looking...

  • Director of Operations

    3 weeks ago

    Cape Town, South Africa AccorHotel Full time

    Company Description We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining...