Director of Operations

2 weeks ago

Cape Town, Western Cape, South Africa CME Recruitment Full time

THIS ROLE IS SPECIFICALLY FOR THE BPO (BUSINESS PROCESS OUTSOURCING) ENVIRONMENT. IF YOU ARE EXPEREINCED WITH IN INTERNATION CALL CENTERS AS A OPS MANDAGER RUNNING SPECIFIC INTERNATIONAL OUTSOURCING CAMPAINGS YOU CAN APPLY

Main Purpose of the Role

  • The Director of Operations main purpose is to organize and oversee the daily operations of our company. You will be the one to ensure that our business is well-coordinated and productive by managing its procedures and coaching its people.

The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes.

The ideal candidate must be competent and able to plan many different kinds of operational activities.

He/She must be an excellent leader who can discover the most efficient ways to run the business.

The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success.

Minimum Education and Experience requirements

● 5-10 years proven experience as Senior Manager / Head of Department in

Operations or equivalent position

● 10 years experience in Customer Service with a BPO or Contact Centre environment

● Bachelor's degree or equivalent and a postgraduate qualification

● Knowledge of industry's rules and guidelines

● In depth knowledge of diverse business functions and principles (e.g. Quality, Workforce Management, Supply Chain and Finance etc.)

● 5+ years working knowledge of data analysis and performance/operation metrics

Technical and Behavioral Competencies

● Excellent organizational and leadership abilities

● Outstanding communication and people skills

● Excellent organizational and leadership abilities

● Excellent verbal and written communication skills

● Stakeholder engagement (internal and external)

● Analytical

● Customer Service-Centric

● Result and deadline-driven

● Stress tolerance

● Leadership in line with the company's leadership values

● Multitasking

● Influencer

● Strong leadership capability in the context of managing diverse teams.

● Problem solver

● Emotional intelligence

● Interpersonal skills

● Identify talent and develop successors

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