Operations Director Position

6 months ago

Cape Town, South Africa In The City Hospitality Full time

Operations Directors Position

Job Requirements

Required Skills and Experience:
We are seeking a dynamic leader to join our fast-paced aparthotel business and team as the Operations Director. The Operations Director is responsible for

overseeing all operations of the hotel, with an emphasis in the Front Office;
Housekeeping; and Maintenance departments. They are the go-to person for

Department Heads to assist and support the Team daily. Coordinates and leads

all projects in the hotel as assigned by the CEO and CFO. Main responsibilities

and essential job functions include, but are not limited, to the following:
Provide timely and thoughtful guidance, coaching, leadership and expert support to all departments.Ensure consistent compliance with ITC policies and outstanding, intuitive guest service while maximizing departmental profits.Proactively and thoughtfully anticipate and prevent negative guest experiences through training; communication; planning and organizing.Oversee all projects within the property; work closely with Head Office; and management; suppliers and the community to enhance the guest experience and workplace environment.Resolve any guest complaints, handling all guest interactions with the highest level of hospitality and professionalism in an accurate and timely manner.Provide trouble-shooting support for all ITC services such as internet, TV and in-room tablets.Ensure compliance of company’s policies, SOP’s and any applicable laws and regulations.Understand the importance of Guest Reviews on sites and feedback.Manage guest communication for pre-arrival, in-house and post-departure via the communication tools.Regular review of ITC's website channels to ensure all information is accurate.Oversee the ordering process for both departments to ensure spending is always kept within budget.Responsible for all staff obtaining access for leave and sick leave etc.Minimum 6-years as Front Office Manager or Rooms Division Manager in the hospitality industry.Must have a passion for delivering outstanding service.Ability to build trust and relationships with all levels of employees.Self-motivated, decisive, responsible and driven to achieve goals.Strong interpersonal skills, exceptional oral and written communication skills are essential.Ability to think independently, possess good judgement, proven problem-solving skills and effective decision-making skills.Pay: From R15 000,00 per month

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