Virtual Sales Account Manager

6 months ago

Johannesburg, South Africa Talksure Full time

**MAIN PURPOSE OF THE ROLE**

To maintain and grow a portfolio of corporate clients by driving New Business and Cross-Selling as well as reduce churn and achieve a 90% in contract portfolio. This role will exercise your abilities in both as a Hunter and a Farmer within the Telecommunication space. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets and customer satisfaction is key to your success in this role.

**DUTIES AND RESPONSIBILITIES**

**Target Achievement**:

- Achieve individual sales target and KPI's

**Cold calling**:

- Ability to acquire new clients
- Ability to up-sell and cross-sell
- Ability to contact customer base monthly
- Strong focus on new business

**Customer Relationship management**:

- Responsible for developing relationships with the assigned customer base and new clients
- Maintain and grow existing client base
- Conduct customer account analysis
- Maintain, build and service relationships on a regular basis

**Query management**:

- Identify, address and resolve concerns / queries
- Provide feedback to customers within 24hr

**Reporting**:

- Provide weekly pipeline report
- Provide daily activity and sales report
- Monthly Base report to be provided
- Maintain and keep accurate records on opportunities
- To provide plans, forecasts, reports and information regarding Customer requirements, business performance and competitors.

**Processes and Procedures**:

- Ensure all policies and procedures are adhered to
- Ensure all interactions are captured on the relevant systems in the approved manner

**QUALIFICATIONS AND EXPERIENCE REQUIRED**
- Matric
- Minimum of 3 years Sales/Account Management experience within the ICT Industry with a proven track record
- Must have knowledge of the telecommunications industry and products.
- Full understanding of large/corporate client and sales principles
- Knowledge and understanding of Tenders, Large Account management principles.
- PC literate in MS Outlook, PowerPoint, Excel, Word

**BEHAVIOUR AND COMPETENCIES REQUIRED**
- Ability to build trust and rapport with customers.
- Good written and verbal communication skills.
- Strategy development and implementation.
- Strong relationship building skills.
- Strong negotiation skills.
- Sales planning skills.
- Excellent problem solving and decision-making skills.
- Results and customer focused.
- Able to meet targets and deadlines.
- Must be able to work accurately with great attention to detail.
- Able to work independently.
- Ability to work under pressure.
- Great interpersonal skills
- Time management
- Initiative and drive
- Presentation skills

**Salary information**:
A lucrative commission structure with basics **up to** R18K depending on skill, experience and proof of income.

**Contract Type: Fixed Term Contract (6 months)

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