Virtual Sales Account Manager

1 month ago

Johannesburg, South Africa Talksure Full time

**Main purpose of the role**:
To maintain and grow a portfolio of corporate clients by driving New Acquisitions and Upgrades as well as reduce churn. This role will exercise your abilities in both as a Hunter and a Farmer within the mobile space. You should work to satisfy customer needs and requests, respond to their queries in a timely manner and aspire to deliver an overall positive customer experience. Achievement of Sales targets and customer satisfaction is key to your success in this role.

**Duties and responsibilities**:
**Target Achievement**:

- Achieve individual sales target for new business and retentions/upgrades

**Cold calling**:

- Ability to acquire new clients
- Ability to up-sell and cross-sell
- Strong focus on acquisitions

**Customer Relationship management**:

- Responsible for developing relationships with the assigned customer base
- Maintain and grow existing client base
- Conduct customer account analysis
- Maintain, build and service relationships on a regular basis

**Query management**:

- Identify, address and resolve concerns / queries
- Provide feedback to customers within 24hr

**Reporting**:

- Provide weekly pipeline report
- Provide daily activity and sales report
- Monthly Base report to be provided

**Processes and Procedures**:

- Ensure all policies and procedures are adhered to
- Ensure all interactions are captured on the relevant systems in the approved manner

**Minimum qualifications and experience required**:

- Matric / Senior Certificate or equivalent (Minimum)
- Proficient in MS Office (All packages)
- No Criminal Record
- Must have 1 - 2 years mobile/telecoms experience
- Must have at least 1-2 years' Experience as a B2B sales executive/Account manager within the Telecommunications industry (ICT, Fixed lines etc) however mobile experience will be an advantage
- Proven track record in the form of Commission and/or Awards, Accolades, Historic Target Achievements
- Strong Sales ability coupled with business acumen
- Excellent presentation skills
- Communication skills
- Decision making skills
- Excellent interpersonal skills
- Time management skills
- Ability to formulate, set and manage goals and objectives
- Ability to cope with high pressure levels and manage stress effectively
- Strong relationship building, account planning and process competence skills
- Telecommunications product and industry knowledge

**Salary information**:
A lucrative commission structure with basics **up to** R18K depending on skill, experience and proof of income.

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