Service Support Clerk
2 weeks ago
**Job Duties/Responsibilities will include**:
Create quotes and send to client for approval upon request from Support Technician.
Ensure that all ETAs from contractors are updated on all systems.
Co-ordinate stock required from the warehouse to contractor.
Ensure that each contractor works through, prioritizes and closes assigned Manage Engine jobs.
Ensure that Manage Engine tickets are closed on behalf of contractors timeously and in accordance with agreed SLA’s.
Ensure that contractor comments are up to date on Manage Engine and CMS.
Scrutinize all contractor invoices and sign off documents to ensure accuracy.
Submit contractor invoices for payment on agreed dates, twice monthly, to finance.
Follow up on all pending quotes and escalate to Helpdesk for attention.
Ensure that daily jobs are allocated to contractors.
Matric
Minimum 3 years’ Service/Help Desk experience
Tertiary qualification
Client focused.
Strong verbal and written communication skills.
Attention to detail.
Technically Proficient.
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